Question 1

Employee motivation and pay satisfaction are major components in Frederick Herzberg's two-factor theory.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is not a step in the S.T.E.P. approach to Open-book Management (OBM)?

Accepted Answer

A)  Empower employees and make necessary changes and decisions for success 
B)  Share key financial data and stock price in prominent locations 
C)  Pay employees for education 
D)  Teach all employees how to read and interpret basic financial reports and how to control costs 
E)  Pay employees fair share of profits through bonuses, incentives, and stock ownership

Question 3

According to Victor Vroom's expectancy theory of employee motivation, perceived probability of success plays a central role.

Accepted Answer

A) True 
 B)False

Question 4

At Cartwright Law Partners, attorneys are given monetary bonuses and recognition in the firm's newsletter for winning an important case. These are examples of

Accepted Answer

A)  extrinsic rewards. 
B)  autonomy. 
C)  task significance. 
D)  intrinsic rewards. 
E)  piece-rate pay.

Question 5

The two factors of motivation in Frederick Herzberg's two-factor theory are personal and group rewards.

Accepted Answer

A) True 
 B)False

Question 6

Employees receive free meals and treats in cafeteria compensation plans.

Accepted Answer

A) True 
 B)False

Question 7

Job enlargement has been criticized by organized labor as a devious ploy for getting more work for the same amount of money.

Accepted Answer

A) True 
 B)False

Question 8

Self-actualization needs rank at the top of Abram Maslow's needs hierarchy.

Accepted Answer

A) True 
 B)False

Question 9

According to Harvard University researcher, Teresa Amabile, when workers believe they're making progress and receiving support, they feel positive and motivated to succeed.

Accepted Answer

A) True 
 B)False

Question 10

Employees can be required by their employer to exhaust their sick leave and vacation allotments before taking FMLA leave.

Accepted Answer

A) True 
 B)False

Question 11

If Ryan says he gets to select his own unique combination of benefits at the apple grower's cooperative where he works, he is fortunate to have which type of compensation plan?

Accepted Answer

A)  Stock option plan 
B)  ESOP 
C)  Pay-as-you-go 
D)  Cafeteria compensation 
E)  Rotating benefits plan

Question 12

What is the role of the manager in a self-managed work team?

Accepted Answer

The answer of What is the role of the manager...

Question 13

Intrinsic rewards are rewards received within the organization, such as a cash bonus.

Accepted Answer

A) True 
 B)False

Question 14

Which of Maslow's needs is motivating Gus to join the entrepreneurs club at his college because he wants to meet new people with common interests and become friends with other students?

Accepted Answer

A)  Esteem 
B)  Safety 
C)  Love 
D)  Physiological 
E)  Self-actualization

Question 15

Task significance is the degree to which the job has a substantial impact on the lives of other people.

Accepted Answer

A) True 
 B)False

Question 16

When an employee gets to determine their own arrival and departure times within specified limits they are a ____________work schedule.

Accepted Answer

A)  part-time 
B)  flextime 
C)  compressed workweek 
D)  job sharing 
E)  fixed

Question 17

Job sharing is when two part-timers share a single full-time job.

Accepted Answer

A) True 
 B)False

Question 18

San Antonio-based Rackspace, a web-hosting and information technology solutions provider is committed to customer service and increasing customer loyalty. Their success starts with recruiting and ____________________________.

Accepted Answer

A)  paying the highest wages. 
B)  offering the lowest prices in the industry. 
C)  being honest about Rackspace's culture. 
D)  positioning Rackspace to beat the competition. 
E)  focusing on team sports.

Question 19

According to Maslow, which of the following represents the proper order of needs from bottom to top?

Accepted Answer

A)  Physiological, esteem, safety, love, and self-actualization 
B)  Self-actualization, esteem, love, safety, and physiological 
C)  Esteem, love, safety, self-actualization, and physiological 
D)  Self-actualization, love, esteem, safety, and physiological 
E)  Physiological, safety, love, esteem, and self-actualization

Question 20

Michael, the new plant manager at Long-board, Inc., is very concerned about employee motivation. According to the expectancy theory of motivation, how can he make rewards more effective?

Accepted Answer

A)  Eliminate incentive pay 
B)  De-emphasize the reward system 
C)  Make them personally meaningful 
D)  Never mention rewards 
E)  Tie pay to time, not units of work

Exam 12: Motivating Job Performance

Employee motivation and pay satisfaction are major components in Frederick Herzberg's two-factor theory.

Which of the following is not a step in the S.T.E.P. approach to Open-book Management (OBM) ?

According to Victor Vroom's expectancy theory of employee motivation, perceived probability of success plays a central role.

At Cartwright Law Partners, attorneys are given monetary bonuses and recognition in the firm's newsletter for winning an important case. These are examples of

The two factors of motivation in Frederick Herzberg's two-factor theory are personal and group rewards.

Employees receive free meals and treats in cafeteria compensation plans.

Job enlargement has been criticized by organized labor as a devious ploy for getting more work for the same amount of money.

Self-actualization needs rank at the top of Abram Maslow's needs hierarchy.

According to Harvard University researcher, Teresa Amabile, when workers believe they're making progress and receiving support, they feel positive and motivated to succeed.

Employees can be required by their employer to exhaust their sick leave and vacation allotments before taking FMLA leave.

If Ryan says he gets to select his own unique combination of benefits at the apple grower's cooperative where he works, he is fortunate to have which type of compensation plan?

What is the role of the manager in a self-managed work team?

Intrinsic rewards are rewards received within the organization, such as a cash bonus.

Which of Maslow's needs is motivating Gus to join the entrepreneurs club at his college because he wants to meet new people with common interests and become friends with other students?

Task significance is the degree to which the job has a substantial impact on the lives of other people.

When an employee gets to determine their own arrival and departure times within specified limits they are a ____________work schedule.

Job sharing is when two part-timers share a single full-time job.

San Antonio-based Rackspace, a web-hosting and information technology solutions provider is committed to customer service and increasing customer loyalty. Their success starts with recruiting and ____________________________.

According to Maslow, which of the following represents the proper order of needs from bottom to top?

Michael, the new plant manager at Long-board, Inc., is very concerned about employee motivation. According to the expectancy theory of motivation, how can he make rewards more effective?