Question 1

In a short essay, define and discuss creativity and innovation in the workplace.

Accepted Answer

The answer of In a short essay, define and discuss...

Question 2

Labor markets are an internal force that creates a need for organizational change.

Accepted Answer

A) True 
 B)False

Question 3

Organizational change can be any alteration in an organization's people, structure, or technology.

Accepted Answer

A) True 
 B)False

Question 4

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming "depersonalized." They are most likely resisting change due to ________.

Accepted Answer

A) uncertainty 
B) habit 
C) conflicts with company goals 
D) fear of losing status

Question 5

Workers seem to reject a simple new manufacturing method that has been shown to increase company sales because they say, "That is not the way we do things around here." These workers are most likely to be resisting change due to which of the following?

Accepted Answer

A) uncertainty 
B) habit 
C) conflicts with company goals 
D) fear of the unknown

Question 6

________ actively support innovation and every step of the process that leads to innovative ideas.

Accepted Answer

A) Idea champions 
B) Idea managers 
C) All managers 
D) Champion managers

Question 7

An employee who feels pressure to keep pace with work quotas is experiencing task demand stress.

Accepted Answer

A) True 
 B)False

Question 8

Idea champions tend to be risk takers.

Accepted Answer

A) True 
 B)False

Question 9

George constantly strives to excel.He must always get the highest grade in the class and has a sense of urgency about him at all times.George probably has which of the following?

Accepted Answer

A) Type A personality 
B) Type B personality 
C) both Type A and Type B personalities 
D) neither Type A nor Type B personality

Question 10

Which of the following is NOT a role demand that may cause stress for employees?

Accepted Answer

A) Role Conflict 
B) Cultural Roles 
C) Role Overload 
D) Role Ambiguity

Question 11

A key to dealing with stress is to recognize that all stress ________.

Accepted Answer

A) leads to dysfunctional work behavior 
B) can be eliminated from an employee's life 
C) cannot be eliminated from an employee's life 
D) originates on the job

Question 12

Which of the following is an organizational "people change"?

Accepted Answer

A) work methods that people use 
B) authority relationships between people 
C) attitudes that people have 
D) job redesign

Question 13

In a short essay, discuss the three sets of variables that have been found to stimulate innovation.

Accepted Answer

The answer of In a short essay, discuss the three...

Question 14

In a short essay, identify and discuss how internal forces can bring about the need for an organization to change.

Accepted Answer

The answer of In a short essay, identify and discuss...

Question 15

Labor strikes are an example of what change factor that may encourage a change in management thinking and practices?

Accepted Answer

A) workforce composition 
B) equipment 
C) employee attitude 
D) strategy

Question 16

An example of a change in structure is an organization becoming more decentralized.

Accepted Answer

A) True 
 B)False

Question 17

Which statement is correct?

Accepted Answer

A) Stress is always bad. 
B) Stress can be bad or good. 
C) Stress is always good. 
D) Stress can never be good.

Question 18

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

Accepted Answer

A) managers 
B) change agents 
C) change managers 
D) nonmanagerial employees

Question 19

A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.

Accepted Answer

A) role overload 
B) role demand 
C) role conflict 
D) role ambiguity

Question 20

Workplace stress in some countries has been linked to employee death.

Accepted Answer

A) True 
 B)False

Exam 8: Managing Change and Innovation

In a short essay, define and discuss creativity and innovation in the workplace.

Labor markets are an internal force that creates a need for organizational change.

Organizational change can be any alteration in an organization's people, structure, or technology.

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming "depersonalized." They are most likely resisting change due to ________.

Workers seem to reject a simple new manufacturing method that has been shown to increase company sales because they say, "That is not the way we do things around here." These workers are most likely to be resisting change due to which of the following?

________ actively support innovation and every step of the process that leads to innovative ideas.

An employee who feels pressure to keep pace with work quotas is experiencing task demand stress.

Idea champions tend to be risk takers.

George constantly strives to excel.He must always get the highest grade in the class and has a sense of urgency about him at all times.George probably has which of the following?

Which of the following is NOT a role demand that may cause stress for employees?

A key to dealing with stress is to recognize that all stress ________.

Which of the following is an organizational "people change"?

In a short essay, discuss the three sets of variables that have been found to stimulate innovation.

In a short essay, identify and discuss how internal forces can bring about the need for an organization to change.

Labor strikes are an example of what change factor that may encourage a change in management thinking and practices?

An example of a change in structure is an organization becoming more decentralized.

Which statement is correct?

In organizations, people who act as catalysts and assume the responsibility for managing the change process are called ________.

A light-hitting baseball player who is suddenly asked to be a power hitter and hit home runs would be likely to experience ________ stress.

Workplace stress in some countries has been linked to employee death.