Question 1

Which of the following takes place during the first phase of the 3-x-3 writing process?

Accepted Answer

A) Edit the message to make sure it is clear, conversational, concise, and readable. 
B) Write the rough draft. 
C) Gather any needed information through formal or informal research techniques. 
D) Analyze the audience and your purpose for writing.

Question 2

Anticipating and profiling the audience for a message helps a communicator determine what words and tone to use.

Accepted Answer

A) True 
 B)False

Question 3

The medium over which a message is physically transmitted, such as e-mail, smartphone, spoken word, computer, wireless network, social media, letter, memorandum, report, announcement, picture, or webpage , is called the ____________________.

Accepted Answer

The answer of The medium over which a message is...

Question 4

Omar is writing an e-mail message about a new delivery service. In anticipating and profiling the audience, he should

Accepted Answer

A) call or e-mail all members of his audience to learn more about them. 
B) realize that he can't write a good message unless he knows exactly who the readers will be. 
C) try to get a general idea of who his audience is. 
D) not worry at all about who his audience is.

Question 5

Encoding is the process of translating a message from its symbol form into meaning.

Accepted Answer

A) True 
 B)False

Question 6

Describe the steps in the communication process and how noise affects the process.

Accepted Answer

The answer of Describe the steps in the communication process...

Question 7

The three phases of the 3-x-3 writing process include ___________, writing, and revising.

Accepted Answer

The answer of The three phases of the 3-x-3 writing...

Question 8

Cassandra is trying to decide whether to call her boss or to send an e-mail message. Cassandra is in the first phase of the writing process.

Accepted Answer

A) True 
 B)False

Question 9

The primary purpose of messages that explain procedures, announce meetings, answer questions, and transmit findings is to

Accepted Answer

A) persuade. 
B) inform. 
C) promote goodwill. 
D) sell.

Question 10

Good attorneys always defend their clients demonstrates better business writing than A good attorney always defends his client.

Accepted Answer

A) True 
 B)False

Question 11

The person with whom the message originates is known as the ____________________.

Accepted Answer

The answer of The person with whom the message originates...

Question 12

The primary purpose of messages that sell products, convince managers, motivate employees, and win over customers is to

Accepted Answer

A) persuade. 
B) inform. 
C) promote goodwill. 
D) educate.

Question 13

____ helps the sender know whether the message was received and understood.

Accepted Answer

A) Feedback 
B) Noise 
C) Bypassing 
D) Decoding

Question 14

Professional business messages should not include texting-style abbreviations such as BTW, slang, sentence fragments, or chitchat.

Accepted Answer

A) True 
 B)False

Question 15

Putting yourself in your reader's shoes is called ____________________.

Accepted Answer

The answer of Putting yourself in your reader's shoes is...

Question 16

The first question to ask yourself when composing a business message is "What channel should I use to send the message?"

Accepted Answer

A) True 
 B)False

Question 17

Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. He is involved in which part of the communication process?

Accepted Answer

A) Message encoding 
B) Idea formation 
C) Message transmission 
D) Message decoding

Question 18

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Accepted Answer

A) True 
 B)False

Question 19

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. This misunderstanding results from

Accepted Answer

A) bypassing. 
B) differing frames of reference. 
C) noise. 
D) using the incorrect communication channel.

Question 20

Team writing is especially important for documents that require the expertise or consensus of many people.

Accepted Answer

A) True 
 B)False

Exam 4: Planning Business Messages

Which of the following takes place during the first phase of the 3-x-3 writing process?

Anticipating and profiling the audience for a message helps a communicator determine what words and tone to use.

The medium over which a message is physically transmitted, such as e-mail, smartphone, spoken word, computer, wireless network, social media, letter, memorandum, report, announcement, picture, or webpage , is called the ____________________.

Omar is writing an e-mail message about a new delivery service. In anticipating and profiling the audience, he should

Encoding is the process of translating a message from its symbol form into meaning.

Describe the steps in the communication process and how noise affects the process.

The three phases of the 3-x-3 writing process include ___________, writing, and revising.

Cassandra is trying to decide whether to call her boss or to send an e-mail message. Cassandra is in the first phase of the writing process.

The primary purpose of messages that explain procedures, announce meetings, answer questions, and transmit findings is to

Good attorneys always defend their clients demonstrates better business writing than A good attorney always defends his client.

The person with whom the message originates is known as the ____________________.

The primary purpose of messages that sell products, convince managers, motivate employees, and win over customers is to

____ helps the sender know whether the message was received and understood.

Professional business messages should not include texting-style abbreviations such as BTW, slang, sentence fragments, or chitchat.

Putting yourself in your reader's shoes is called ____________________.

The first question to ask yourself when composing a business message is "What channel should I use to send the message?"

Robert must send an e-mail message to a client in Turkey. He is carefully selecting his words to ensure that his Turkish client, who speaks English as a second language, will understand them. He is involved in which part of the communication process?

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week; his client expects the answers by the end of the day. This misunderstanding results from

Team writing is especially important for documents that require the expertise or consensus of many people.