Question 1

The statement "This bill is now 30 days past due. Please remit payment" is called a ____________________.

Accepted Answer

The answer of The statement "This bill is now 30...

Question 2

All insurance billers, all claim assistance professionals, and anyone who handles checks or cash should be ___________.

Accepted Answer

The answer of All insurance billers, all claim assistance professionals,...

Question 3

Contracting a medical billing service for insurance claim submission is called

Accepted Answer

A)  statement service. 
B)  centralized billing. 
C)  outsourcing. 
D)  cycle billing.

Question 4

Insurance billing specialists who handle checks or cash should be bonded and insured.

Accepted Answer

A) True 
 B)False

Question 5

When a physician continues to treat a patient with an overdue account, the courts have viewed this as an extension of credit; therefore, patients who fall into this delinquent status should be referred elsewhere.

Accepted Answer

A) True 
 B)False

Question 6

The collection abbreviation OOT means ____________________.

Accepted Answer

The answer of The collection abbreviation OOT means ____________________....

Question 7

It is legal to offer patients a cash discount when the entire fee is paid at the time of service.

Accepted Answer

A) True 
 B)False

Question 8

If a patient writes "paid in full" on a check against an account that will not be paid in full with the check, the acceptance of the check indicates an acceptance of the "paid in full" remark.

Accepted Answer

A) True 
 B)False

Question 9

All of the following are examples of why accepting credit/debit cards in the medical office is beneficial EXCEPT:

Accepted Answer

A)  credit/debit terminals charge a per service fee to the medical office. 
B)  lower risk of embezzlement from medical office staff. 
C)  staff does not need to leave the office to deposit checks. 
D)  convenient for patients.

Question 10

Medical offices can take the following steps to prevent missed appointments EXCEPT:

Accepted Answer

A)  establish a missed appointment fee of $35-50. 
B)  set a 24- to 48-hour appointment cancellation policy. 
C)  call patients to confirm appointment the day before. 
D)  all of the above are acceptable strategies to prevent missed appointments.

Question 11

Patient accounts that are 90 days or older should not exceed what percent of the total office accounts receivable?

Accepted Answer

A)  7-10% 
B)  11-14% 
C)  15-18% 
D)  19-22%

Question 12

If the endorsement on the back of the payment check does not match the name on the front, there may be a case of ____________________.

Accepted Answer

The answer of If the endorsement on the back of...

Question 13

In dealing with an estate claim, a call to the ____________________ can be made periodically to check on the status of the estate.

Accepted Answer

The answer of In dealing with an estate claim, a...

Question 14

The Fair Credit Reporting Act states that a patient has 60 days from the date a statement is mailed to complain about an error.

Accepted Answer

A) True 
 B)False

Question 15

The amount expected based on physician charges from third-party insurance companies and patients for services that have been rendered is called ____________________.

Accepted Answer

The answer of The amount expected based on physician charges...

Question 16

Statements should not be sent to a patient who has filed for bankruptcy.

Accepted Answer

A) True 
 B)False

Question 17

What should be done to inform a new patient of office fees and payment policies?

Accepted Answer

A)  Send a patient information brochure. 
B)  Send a confirmation letter. 
C)  Discuss fees and policies at the time of the initial contact. 
D)  All of the above.

Question 18

Assets or debts that have been determined to be uncollectible and are therefore taken off (debited) the accounting books as a loss are called ____________________.

Accepted Answer

The answer of Assets or debts that have been determined...

Question 19

Accounts that are 90 days or older should not exceed

Accepted Answer

A)  5-11% of the total accounts receivable. 
B)  10-15% of the total accounts receivable. 
C)  15-18% of the total accounts receivable. 
D)  20-25% of the total accounts receivable.

Question 20

Using an aging report is the most organized approach to do collection calls to target accounts that are in the 60- to 90-day categories.

Accepted Answer

A) True 
 B)False

Exam 10: Office and Insurance Collection Strategies

The statement "This bill is now 30 days past due. Please remit payment" is called a ____________________.

All insurance billers, all claim assistance professionals, and anyone who handles checks or cash should be ___________.

Contracting a medical billing service for insurance claim submission is called

Insurance billing specialists who handle checks or cash should be bonded and insured.

When a physician continues to treat a patient with an overdue account, the courts have viewed this as an extension of credit; therefore, patients who fall into this delinquent status should be referred elsewhere.

The collection abbreviation OOT means ____________________.

It is legal to offer patients a cash discount when the entire fee is paid at the time of service.

If a patient writes "paid in full" on a check against an account that will not be paid in full with the check, the acceptance of the check indicates an acceptance of the "paid in full" remark.

All of the following are examples of why accepting credit/debit cards in the medical office is beneficial EXCEPT:

Medical offices can take the following steps to prevent missed appointments EXCEPT:

Patient accounts that are 90 days or older should not exceed what percent of the total office accounts receivable?

If the endorsement on the back of the payment check does not match the name on the front, there may be a case of ____________________.

In dealing with an estate claim, a call to the ____________________ can be made periodically to check on the status of the estate.

The Fair Credit Reporting Act states that a patient has 60 days from the date a statement is mailed to complain about an error.

The amount expected based on physician charges from third-party insurance companies and patients for services that have been rendered is called ____________________.

Statements should not be sent to a patient who has filed for bankruptcy.

What should be done to inform a new patient of office fees and payment policies?

Assets or debts that have been determined to be uncollectible and are therefore taken off (debited) the accounting books as a loss are called ____________________.

Accounts that are 90 days or older should not exceed

Using an aging report is the most organized approach to do collection calls to target accounts that are in the 60- to 90-day categories.