Question 1

Sharon is part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

Accepted Answer

A)  Linear 
B)  Centralized 
C)  Decentralized 
D)  Focused 
E)  All of these

Question 2

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

Accepted Answer

A)  listening. 
B)  nonverbal communication. 
C)  empathizing. 
D)  direct communication. 
E)  nuance communication.

Question 3

__________ communicationchannels exist outside formally authorized workplace channels.

Accepted Answer

A)  Decentralized 
B)  Upward 
C)  Personal 
D)  Horizontal 
E)  Downward

Question 4

Which of the following is the most familiar and obvious flow of formal communication?

Accepted Answer

A)  Downward communication 
B)  Gossip 
C)  Horizontal communication 
D)  Upward communication 
E)  Vertical communication

Question 5

__________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Accepted Answer

A)  Communication 
B)  Listening 
C)  Managing 
D)  Reception 
E)  Telling

Question 6

Which of the following is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

Accepted Answer

A)  Downward communication 
B)  Horizontal communication 
C)  Upward communication 
D)  Vertical communication 
E)  Informal communication

Question 7

All of the following are ways managers can improve their writing skills except:

Accepted Answer

A)  writing lengthy explanations. 
B)  respecting the reader. 
C)  getting a second opinion. 
D)  knowing their point and getting to it. 
E)  writing clearly rather than impressively.

Question 8

__________are those that flow within the chain of command or task responsibility defined by the organization.

Accepted Answer

The answer of __________are those that flow within the chain...

Question 9

Amy Holmes
One of the most talented managers to ever work at ABC Inc. is Amy Holmes. Combining graciousness with high intelligence and creativity, Amy has been successful in attracting and building a highly committed and competent division of employees. When interviewed by the national news media for insight into her success, one of the topics that became a primary focus was the challenge of communicating effectively.
-Amy also agrees with the research that suggests that "nonverbal messages convey thoughts and feelings with greater force than do our most carefully selected words." Nonverbal messages include all of the following except:

Accepted Answer

A)  facial expressions. 
B)  posture. 
C)  voice and mannerisms. 
D)  dress. 
E)  All of these are included.

Question 10

Horizontal communication includes intradepartmental problem solving, interdepartmental coordination, and change initiatives and improvements.

Accepted Answer

A) True 
 B)False

Question 11

The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

Accepted Answer

A) True 
 B)False

Question 12

__________ refers to acquiring and cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries.

Accepted Answer

The answer of __________ refers to acquiring and cultivating personal...

Question 13

__________ is the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior.

Accepted Answer

The answer of __________ is the process by which information...

Question 14

The traditional top-down, command-and-control approach to organizational communication is giving way to a more dynamic form of communication that is characterized by __________, which involves a give-and-take exchange of information.

Accepted Answer

A)  redundant communications 
B)  upward communication 
C)  organizational conversations 
D)  communication apprehension 
E)  gossip

Question 15

Compared to men, women tend to:

Accepted Answer

A) use verbal language to exhibit knowledge and skill. 
B)  stare and point more. 
C)  enjoy demonstrating their knowledge 
D)  use their unique conversational style to show involvement. 
E)  Self-managed teams are sometimes called command teams.

Question 16

__________ occurs when the receiver responds to the sender's communication with a return message.

Accepted Answer

The answer of __________ occurs when the receiver responds to...

Question 17

__________refers to people talking across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and the values that help achieve important goals.

Accepted Answer

A)  Tactical discussion 
B)  Strategic conversation 
C)  Intentional chat 
D)  Calculated exchange 
E)  Deliberate talk

Question 18

When informing your staff of the date for the company picnic, a __________would be most practical and successful.

Accepted Answer

A)  memo 
B)  telephone conversation 
C)  videoconference 
D)  face-to-face conversation 
E)  newspaper notice

Question 19

The __________ is the medium by which a message is sent.

Accepted Answer

The answer of The __________ is the medium by which...

Question 20

A valuable technique for communicating with candor includes using "you statements."

Accepted Answer

A) True 
 B)False

Exam 17: Managing Communication

Sharon is part of a software engineering team. Her task is to develop a diagnostic program for the medical profession. This is a very complex task. What type of communication structure would work best for her group?

When interviewing prospective employees, Samuel, a seasoned manager, often observes hand gestures, facial expressions, and use of space to gauge individuals' personalities. These are all examples of:

__________ communicationchannels exist outside formally authorized workplace channels.

Which of the following is the most familiar and obvious flow of formal communication?

__________ involves the skill of grasping both facts and feelings to interpret a message's genuine meaning.

Which of the following is used for solving intradepartmental problems, interdepartmental coordination, and change initiatives and improvements?

All of the following are ways managers can improve their writing skills except:

__________are those that flow within the chain of command or task responsibility defined by the organization.

Horizontal communication includes intradepartmental problem solving, interdepartmental coordination, and change initiatives and improvements.

The process of encoding, the selection of a channel, the presence of noise, and the development of feedback are four of the factors involved in the communication process.

__________ refers to acquiring and cultivating personal relationships that cross departmental, hierarchical, and even organizational boundaries.

__________ is the process by which information is exchanged and understood by two or more people, usually with the intent to influence or motivate behavior.

The traditional top-down, command-and-control approach to organizational communication is giving way to a more dynamic form of communication that is characterized by __________, which involves a give-and-take exchange of information.

Compared to men, women tend to:

__________ occurs when the receiver responds to the sender's communication with a return message.

__________refers to people talking across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and the values that help achieve important goals.

When informing your staff of the date for the company picnic, a __________would be most practical and successful.

The __________ is the medium by which a message is sent.

A valuable technique for communicating with candor includes using "you statements."