Question 1

List the factors that help build credibility and provide examples of how you might use each to build your own credibility. How can credibility help you to attain your career goals?

Accepted Answer

Student responses should discuss each of the four factors that can contribute to credibility--expertise and competence, personal ethics and integrity, control of emotions, and the development and maintenance of a professional image-and provide examples of how they could use each to develop their own credibility. They should also discuss why establishing credibility can help them to achieve their communication goals.

Question 2

In the business world, almost all communication is persuasive.

Accepted Answer

A) True 
 B)False  True

Question 3

Advocacy, or the process of championing ideas, proposals, actions, or people to those above you in an organization, involves all of the following steps, EXCEPT:

Accepted Answer

A)   Clearly stating your needs and preferences
B)   Determining why your boss should care
C)   Tailoring your argument to your boss's style and characteristics
D)   Building coalitions A

Question 4

People do not respond well to negative, threatening, or punishing strategies to gain compliance.

Accepted Answer

A) True 
 B)False

Question 5

Tactics, such as arguing without support, using persistence and repetition, threatening, and manipulation, were found to be effective when used by subordinates who were attempting to influence their supervisors.

Accepted Answer

A) True 
 B)False

Question 6

Entertainment is highly emphasized in communication for business purposes.

Accepted Answer

A) True 
 B)False

Question 7

____________________is the power that a person has to affect other people's thinking or actions.

Accepted Answer

A)   Persuasion
B)   Self assurance
C)   Poise
D)   Influence

Question 8

Factors that help to build credibility include expertise and competence, personal ethics and integrity, control of emotions, and the development and maintenance of a professional image.

Accepted Answer

A) True 
 B)False

Question 9

The four dimensions of interpersonal dominance include all of the following, EXCEPT

Accepted Answer

A)   Persuasiveness and poise
B)   Conversational control and panache
C)   Social focus
D)   Self assurance

Question 10

People who are more sensitive to others and who are more adaptive are more likely to engage in further attempts to influence when resistance is met.

Accepted Answer

A) True 
 B)False

Question 11

In the examples below, all are cases in which an individual is primarily communicating to inform, EXCEPT:

Accepted Answer

A)   You tell an employee how to operate the copy machine.
B)   You write a letter of application to accompany your resume
C)   You tell a customer how to fill out a form.
D)   You describe a customer call to your supervisor to learn what to do next.

Question 12

Trust is the ability to adhere to a strong set of moral or ethical principles regardless of the situation or the pressures that come to bear.

Accepted Answer

A) True 
 B)False

Question 13

An employee criticizes the boss's "pet" development program in a meeting and is fired on the spot for her remarks. This is an example of _________communication.

Accepted Answer

A)   Coercive
B)   Destructive
C)   Deceptive
D)   Intrusive

Question 14

Assertive communication behaviors include those perceived as hurtfully expressive, self-promoting, and assuming control over the choices of others.

Accepted Answer

A) True 
 B)False

Question 15

Name the two steps that might be involved in the active participation required of senders and receivers who take responsibility for the quality and ethicality of their communication and briefly explain them.

Accepted Answer

The answer of Name the two steps that might be...

Question 16

Conger's model of persuasion includes all of the following steps, EXCEPT:

Accepted Answer

A)   Establish credibility
B)   Frame for common ground
C)   Inform the other of your needs
D)   Connect emotionally

Question 17

_______________________ is the ability to understand other people: what motivates them, how they work, how to work cooperatively with them.

Accepted Answer

A)   High self-monitoring
B)   Intrapersonal communication
C)   Intrapersonal intelligence
D)   Interpersonal intelligence

Question 18

List the three types of interpersonal communication styles and briefly explain each.

Accepted Answer

The answer of List the three types of interpersonal communication...

Question 19

Name three types of unethical messages proposed by Redding and provide an example of each.

Accepted Answer

The answer of Name three types of unethical messages proposed...

Question 20

According to Conger, people with high credibility on the relationship side have demonstrated that they have all of the following characteristics, EXCEPT:

Accepted Answer

A)   Can be trusted to listen and to work in the best interests of others
B)   Have consistently shown strong emotional character and integrity
C)   Exhibit mood extremes or inconsistent performance
D)   Are known to be honest, steady, and reliable

Exam 3: Step One: Identify the Purposes of Communication

List the factors that help build credibility and provide examples of how you might use each to build your own credibility. How can credibility help you to attain your career goals?

In the business world, almost all communication is persuasive.

Advocacy, or the process of championing ideas, proposals, actions, or people to those above you in an organization, involves all of the following steps, EXCEPT:

People do not respond well to negative, threatening, or punishing strategies to gain compliance.

Tactics, such as arguing without support, using persistence and repetition, threatening, and manipulation, were found to be effective when used by subordinates who were attempting to influence their supervisors.

Entertainment is highly emphasized in communication for business purposes.

____________________is the power that a person has to affect other people's thinking or actions.

Factors that help to build credibility include expertise and competence, personal ethics and integrity, control of emotions, and the development and maintenance of a professional image.

The four dimensions of interpersonal dominance include all of the following, EXCEPT

People who are more sensitive to others and who are more adaptive are more likely to engage in further attempts to influence when resistance is met.

In the examples below, all are cases in which an individual is primarily communicating to inform, EXCEPT:

Trust is the ability to adhere to a strong set of moral or ethical principles regardless of the situation or the pressures that come to bear.

An employee criticizes the boss's "pet" development program in a meeting and is fired on the spot for her remarks. This is an example of _________communication.

Assertive communication behaviors include those perceived as hurtfully expressive, self-promoting, and assuming control over the choices of others.

Name the two steps that might be involved in the active participation required of senders and receivers who take responsibility for the quality and ethicality of their communication and briefly explain them.

Conger's model of persuasion includes all of the following steps, EXCEPT:

_______________________ is the ability to understand other people: what motivates them, how they work, how to work cooperatively with them.

List the three types of interpersonal communication styles and briefly explain each.

Name three types of unethical messages proposed by Redding and provide an example of each.

According to Conger, people with high credibility on the relationship side have demonstrated that they have all of the following characteristics, EXCEPT: