Question 1

Janet recently broke up with her boyfriend. She has been having a lot of negative thoughts about how she will never be married and loved like all of her girlfriends are. Instead of trying to distract herself or wallowing in her feelings, she just acknowledges her thoughts and allows them to flow. This is an example of ________________, which can help her get some emotional distance from the situation.

Accepted Answer

A)  cognitive appraisal 
B)  fear of missing out 
C)  mindfulness 
D)  compartmentalizing

Question 2

Sometimes, another unavoidable topic is on our mind when others try to talk to us. _________is another type of barrier that interferes with our ability to pay attention.

Accepted Answer

A)  Emotional noise 
B)  Cognitive distraction 
C)  Noise 
D)  Information overload

Question 3

_________ involves not only attending to what the speaker says, but also the nonverbal aspect of the message and the context of the message.

Accepted Answer

A)  Hearing 
B)  Attending 
C)  Understanding 
D)  Responding

Question 4

People with a _________________ listening style have a lot of empathy toward the person they are speaking to and seek to find common ground with them.

Accepted Answer

A)  content-oriented 
B)  people-oriented 
C)  time-oriented 
D)  action-oriented

Question 5

Helen is speaking to her friend, Sandra, about her problems. She understands her friend's listening style, so she lets Sandra know that she would like some advice about her situation. Other times, Helen has told Sandra that she would like her to just listen. Which listening style does Sandra have?

Accepted Answer

A)  Problem-solving 
B)  Empathic 
C)  Time-oriented 
D)  Content-oriented

Question 6

The ___________ style of listening encourages speakers to continue talking about their concerns and also shows the listener's interest.

Accepted Answer

A)  advising 
B)  evaluating 
C)  analyzing 
D)  questioning

Question 7

Whenever Gail speaks to her friends on the phone, she will not talk for more than 5 minutes before letting them know that she has to get back to doing her homework. According to Kittie Watson (1995), Gail is a ____________________ listener.

Accepted Answer

A)  people-oriented 
B)  action-oriented 
C)  content-oriented 
D)  time-oriented

Question 8

Mindfulness is an effective strategy for reducing which of the following?

Accepted Answer

A)  Relational climate 
B)  Emotional noise 
C)  Premature judgment 
D)  Cognitive distractions

Question 9

According to Goldsmith and Fitch (1997), even when someone asks us our opinion, the _________ listening style is typically the least helpful response.

Accepted Answer

A)  evaluating 
B)  advising 
C)  analyzing 
D)  supporting

Question 10

The most basic level of confirmation in a relational climate is

Accepted Answer

A)  recognizing another's existence. 
B)  acknowledging another's person's thoughts, feelings, or actions. 
C)  accepting another person's thoughts or feelings as valid. 
D)  sharing the information you've learned about the person with another.

Question 11

Paying attention, the second step to complete listening, to what a speaker is saying is known as

Accepted Answer

A)  hearing. 
B)  attending. 
C)  understanding. 
D)  responding.

Question 12

______________ is a listening response that reflects what the speaker is feeling or thinking and is expressed in a way that encourages the speaker to continue.

Accepted Answer

A)  Paraphrasing 
B)  Supporting 
C)  Minimally encouraging 
D)  Advising

Question 13

Stagehogging occurs when someone's talking to us, and we use something the speaker says as an opening to

Accepted Answer

A)  to ask other questions of the speaker. 
B)  hurt the other person. 
C)  talk about a story of our own. 
D)  talk about our desire to be performers.

Question 14

The most broadly effective, but difficult to master, response style is the

Accepted Answer

A)  supporting. 
B)  minimally encouraging. 
C)  questioning. 
D)  paraphrasing.

Question 15

When listeners respond to us with a statement that makes a judgment about us or our situation, this is known as a(n) ___________ listening style.

Accepted Answer

A)  advising 
B)  evaluating 
C)  analyzing 
D)  questioning

Question 16

The first step of listening involves

Accepted Answer

A)  the physical element: hearing. 
B)  attending. 
C)  understanding. 
D)  responding.

Question 17

____________ is one of the worst counterfeit listening styles because one response can trigger a downward spiral of increasingly negative communication.

Accepted Answer

A)  Stagehogging 
B)  Selective listening 
C)  Defensive listening 
D)  Critical listening

Question 18

After a long day at work, Greg came home and announced, "I've had the worst day ever!" Which of the following would be a supportive response to the announcement consistent with the second level of confirmation in relational climate?

Accepted Answer

A)  "You think you had a bad day-wait until you hear about mine!" 
B)  "You say you've had a hard day every day. Get a new job." 
C)  "You worry too much about work." 
D)  "I'm sorry you had a hard day. Do you want to talk about it?"

Question 19

Mason was angry because of his recent fight with his girlfriend. When his friend, Jack, called to talk, Mason was unable to pay close attention due to

Accepted Answer

A)  emotional noise. 
B)  cognitive distraction. 
C)  noise. 
D)  informational overload.

Question 20

_______ barriers to listening include our thoughts or emotions whereas _______ barriers to listening originate in the message, the sender, or the environment.

Accepted Answer

A)  Internal; external 
B)  Genetic; situational 
C)  External; internal 
D)  Observable; nonobservable

Exam 8: Listening