Question 1

The dental office staff must inform the patient he will be removed from the system if he has not been in the office for a period of years.

Accepted Answer

A) True 
 B)False  True

Question 2

Disadvantages of using a telephone recare system include all except which of the following?

Accepted Answer

A)   May not get an answer
B)   May disturb the person called
C)   May be a practice builder
D)   Administrative assistant may be responsible for this system C

Question 3

The administrative assistant has failed to maintain the recall system for the past month. Which is likely to occur?

Accepted Answer

A)   There is evidence of decreased productivity.
B)   Patients will not mind.
C)   There will be more time to work on incomplete projects. A

Question 4

All of the following are examples of how to keep patients informed of the dental procedures the dental office offers except:

Accepted Answer

A)   newsletters.
B)   before and after photographs.
C)   telephone calls.
D)   brochures.

Question 5

A recall system involves only making appointments for teeth cleaning.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following statements is not true about a recall system?

Accepted Answer

A)   It is the lifeline of the dental practice.
B)   It is used solely for preventive recall.
C)   It can be used for follow-up endodontic treatment.
D)   It can be used to determine a child's eruption pattern.

Question 7

Which recare system has the patient scheduling appointments before they leave the office?

Accepted Answer

A)   Advanced appointment system
B)   Telephone recare system
C)   Mail system
D)   E-mail system

Exam 12: Recall Systems