Question 1

Deming created his "System of Profound Knowledge," with the thought that approximately 15% of poor quality was because of workers and 85% was due to bad management, systems, or processes. He based the system on four parts. Which of the following parts is not part of his system?

Accepted Answer

A) Psychology of a system. 
B) Elimination of a system. 
C) Knowledge of variation. 
D) A theory of knowledge.

Question 2

Quality improvement study design and analysis related to projects includes all of the following activities EXCEPT:

Accepted Answer

A) Education of staff. 
B) Development of change. 
C) Collection of data. 
D) Development of strategic goals.

Question 3

Enterprise thinking processes in a lean environment means that the leadership views all of the following principles as important EXCEPT:

Accepted Answer

A) Eliminating steps that do not create value. 
B) Allowing customers to push value. 
C) Creation of customer value. 
D) Reaching a state of perfection.

Question 4

Accomplishing quality management functions requires a quality management system to guide improvement activities. All of the following are variables that affect the quality framework EXCEPT:

Accepted Answer

A) Size of the organization. 
B) Available resources. 
C) Age of the organization. 
D) The type of organization.

Question 5

The alignment of strategies and the ultimate execution rely on the creation of the constancy of purpose within the organization. Which enterprise-supporting concept explains that an organization will focus on safety, quality, and delivery in spans of 20 to 50 years?

Accepted Answer

A) Thinking systematically. 
B) Focusing on the long term. 
C) Standardized daily management. 
D) Alignment of systems.

Question 6

Nested experiments are those which have concurrent or cascading requirements to complete. Hoshin teams are a good example of nested experiments because of what?

Accepted Answer

A) They facilitate periodic improvements with significant impact. 
B) They combine tactical and operational experiments. 
C) They encompass long and short term goals. 
D) They have seven types of PDCA cycles nested one within the other.

Question 7

In enterprise alignment, using advanced statistical methods to explore correlation and multivariate relationships would be indicative of what?

Accepted Answer

A) Analyze activities of the DMAIC. 
B) Benchmarking activities. 
C) Define activities of the DMAIC. 
D) Project management.

Question 8

Which of the following examples is NOT a system that requires a reconciled reporting system?

Accepted Answer

A) Lean ordering systems. 
B) Lean purchasing systems. 
C) Lean accounting systems. 
D) Lean invoicing systems.

Question 9

In the focus on waste elimination, which of the following is the progressive achievement of tasks along the value stream with no stoppages, scrap, or backflows?

Accepted Answer

A) A pull system. 
B) The value chain. 
C) Flow of the process. 
D) The value stream.

Question 10

A project team is working on a chemical treatment analysis and a conflict has developed about the solution. Communication has become an issue. What should the team leader do?

Accepted Answer

A) Ask the project champion's opinion on the situation. 
B) Use team problem solving tools to determine the course of action. 
C) Take a team vote on the solution. 
D) Remove the individual from the team and request a replacement.

Question 11

Which customer contact method would be used if a green belt wanted to confirm theories developed from other forms of customer contact?

Accepted Answer

A) Telephone interview. 
B) Focus group. 
C) Face-to-face interview. 
D) Survey form.

Question 12

The integration of business systems and improvement systems will be successful if which of the following occurs?

Accepted Answer

A) Leadership provides strong support. 
B) Consideration is given only to a few aspects of the change process. 
C) Teams are not required to meet. 
D) Only management drives the initiative.

Question 13

The Kano model is used to understand the customers' needs and combines two elements: achievement, which is annotated on the horizontal axis, and satisfaction, which is annotated on the vertical axis. Under the Kano model, which level of needs keeps a supplier in the market?

Accepted Answer

A) Exciting needs of the customer. 
B) Expected needs of the customer. 
C) Normal needs of the customer. 
D) None of the above.

Question 14

Multivoting is used by teams to narrow a large list of possibilities for solutions to a smaller list of the top priorities or to a final selection. Which of these choices is NOT an application for multivoting?

Accepted Answer

A) When a list of choices must be narrowed down. 
B) When a team has begun a fishbone diagram. 
C) After brainstorming has been used to generate a list of possibilities. 
D) When the decision must be made using group judgment.

Question 15

W. Edwards Deming's first point in his 14 point management method, often considered the birth of Total Quality Management (TCM)was which of the following?

Accepted Answer

A) Establish a constancy of purpose plan. 
B) Improve constantly and forever for every system. 
C) Break down barriers between departments. 
D) Institute a vigorous program of education and self-improvement.

Question 16

To develop a consistent lean enterprise, lean system thinking is incorporated in daily activities. Which of the following would you include in the cultural framework to help develop behavioral expectations for job performance?

Accepted Answer

A) Performance evaluations and job descriptions. 
B) Routine practice with equipment. 
C) Discussion on performance measures with competitors. 
D) Introduction of new equipment.

Question 17

Successful lean requires adequate information management. Which of the following examples most closely relates to the idea that a manager needs to know what to do in the next 30 minutes based on what happened in the last 30 minutes?

Accepted Answer

A) The value stream should be scheduled end to end. 
B) Information should be sent in small, routine batches. 
C) Information should be intuitive. 
D) Every process should be capable for information capture.

Question 18

Dynamic thinking in lean means structuring business for dynamic stability. Which of the following does lean dynamics address?

Accepted Answer

A) Calculation or rolled throughput yield. 
B) Environmental compliance for the organization. 
C) Reduction of the total number of employees. 
D) Delays in the value flowing through operations.

Question 19

Using statistical techniques to measure variability, which of the following is the correct definition for an interquartile range for an interpercentile range?

Accepted Answer

A) Only middle cases are used. 
B) Extreme scores are excluded. 
C) Extreme scores are excluded, only middle cases are used, and measures are lined up according to size 
D) Measures are lined up according to size.

Question 20

Using the lean system of catchball, who can participate in a catchball process?

Accepted Answer

A) Only those who "touch" the process. 
B) Leadership for the organization. 
C) Stakeholders for the project. 
D) Anyone needing to provide input.

Exam 4: Enterprise Culture