Question 1

Social workers should always ensure the documentation within client records is accurate and reflects the services provided. Timely documentation will facilitate the delivery of services and make certain future services will continue. What is the most important thing expected of social workers when providing documentation?

Accepted Answer

A) Have clients sign off on all documentation 
B) Provide copies to the client 
C) Share this information with fellow colleagues as needed 
D) Protect client's privacy to the extent possible

Question 2

There are six main characteristics of assertive communication that include eye contact, body posture, gestures, voice, timing, and content. Eye contact demonstrates interest, body posture will improve the significance of the message, gestures add to emphasis, voice levels are modulated to a convincing tone, and timing to maximize receptivity. What is the sixth characteristic?

Accepted Answer

A) Passive voice 
B) Temperament 
C) Content 
D) None of the above

Question 3

Social workers should engage in political and social action that ensures all people have equal access to employment, resources, opportunities, and services required to meet their basic needs. Expansion of choice for people who are vulnerable, disadvantaged, or oppressed should be acted upon by the social worker. What is an example of political or social action?

Accepted Answer

A) Volunteers are needed for a job fair aimed at the disadvantaged 
B) A bill is being proposed that would eliminate training costs of oppressed individuals seeking work 
C) Passing out pamphlets detailing a business expansion to other professionals that describes a positive social impact 
D) All of the above

Question 4

Larry is a patient in a nursing facility who receives social work services. He expresses concern that he keeps forgetting to do simple things like brush his teeth and go to the cafeteria for breakfast. Larry does not like to read due to poor comprehension skills, but enjoys looking at magazines. The social worker makes him a chart on a dry erase board with pictures depicting his daily routine. Larry is able to put a checkmark by them as they are completed and erase the marks at bedtime. What form of communication is Larry now able to use to fulfill his day?

Accepted Answer

A) Visual 
B) Sensory 
C) Conceptual 
D) Passive

Question 5

Task communication in management practice communicates the needs and resources of a community. Citizen input is a must that can be accomplished with surveys or what other type of successful avenue?

Accepted Answer

A) Debates 
B) Public hearings 
C) Newspaper ads 
D) Rallies

Question 6

Communication requires that all parties have a sender, a message, and an intended recipient. The receiver then decodes the message and gives the sender appropriate feedback. What are two manners of completing this transaction?

Accepted Answer

A) Sensory and audio 
B) Visual and passive 
C) Auditory and nonverbal 
D) Sensory and nonverbal

Question 7

Ronald accepted a position as a clinical social worker in a hospital setting. When trainings are offered he denies them, stating he does not have the time. Conferences and seminars are also missed. When Ronald is assigned a new case that becomes complicated, he is unaware of what services are required. What area of expertise is Ronald lacking?

Accepted Answer

A) Work management 
B) Competency 
C) Time management 
D) Professionalism

Question 8

Communication to facilitate getting the job done in social work practice is referred to as task communication. It is facilitated by rationale planning. Task communication is contingent upon the method used such as policy, advocacy, community, or management practice. Community practice facilitates planning efforts that benefit who?

Accepted Answer

A) Group therapy participants 
B) Local political leaders 
C) The community as a whole 
D) Individual families living in small communities

Question 9

Aggressive communication is expressed in a forceful and hostile manner and usually involves alienating messages. Those who communicate in an aggressive manner are generally perceived as selfish and unwilling to compromise. An aggressive communication style is usually linked to a desire to hurt others, to exact revenge, or may reflect poor emotional development. Which of the following is an example of aggressive communication?

Accepted Answer

A) You choose and make decisions for others 
B) Others feel humiliated, defensive, and resentful 
C) You are direct and forceful 
D) All of the above

Question 10

Communication is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. All forms of communication require a sender, a message, and an intended recipient. The receiver then decodes the message and gives the sender what?

Accepted Answer

A) Messages 
B) Feedback 
C) Acknowledgement 
D) Information

Question 11

Assertive communication allows us to constructively confront and find a mutually satisfying solution where conflict exists. A person overcomes the fear to speak his or her mind or trying to influence others, but doing so in a way that respects the personal boundaries of others. There are several characteristics, such as posture. Why is this important to assertive communication?

Accepted Answer

A) Demonstrates interest 
B) Adds to emphasis 
C) Maximizes receptivity 
D) Improves the significance of the message

Question 12

Social workers must always respect the privacy of their clients. They should not solicit private information unless it will benefit the client through the provision of services or when conducting an evaluation. Once this information is shared, confidentiality is applied. What is the exception for disclosing private information?

Accepted Answer

A) Conflict of interest 
B) Necessary to prevent serious harm 
C) Payment for services 
D) Termination of services

Question 13

Elizabeth has accepted a social work position in a clinical setting starting in two weeks. She is notifying all of her clientele of the change and terminating services. Elizabeth has written up a consent form to have her clients sign accepting the termination. What is the professional manner for handling this situation?

Accepted Answer

A) The social worker's supervisor should notify the client of termination 
B) The social worker should inform clients of options for the continuation of services 
C) The social worker should bring clientele with her to the clinical setting 
D) None of the above

Exam 3: Communication

Task communication in management practice communicates the needs and resources of a community. Citizen input is a must that can be accomplished with surveys or what other type of successful avenue?

Communication requires that all parties have a sender, a message, and an intended recipient. The receiver then decodes the message and gives the sender appropriate feedback. What are two manners of completing this transaction?

Communication is a process whereby information is enclosed in a package and is channeled and imparted by a sender to a receiver via some medium. All forms of communication require a sender, a message, and an intended recipient. The receiver then decodes the message and gives the sender what?