Question 1

Human Factors professional use methods of evaluation to assess a product, system, or process because

Accepted Answer

A)   It provides job security for Human Factors professionals
B)   They help to insure that the product, system, or process meets the needs of the users
C)   It is a requirement in the field of Human Factors
D)   It is nice to do but most of the time no problems are found B

Question 2

Describe two measures that are typically gathered in a usability test.

Accepted Answer

Two measures that are typically gathered in a usability test are task completion rate and user satisfaction.

Task completion rate measures the percentage of users who are able to successfully complete a specific task within a given time frame. This measure helps to assess the effectiveness and efficiency of the user interface in facilitating task completion.

User satisfaction is typically gathered through surveys or interviews and measures the subjective experience of the users while interacting with the product. This measure provides valuable insights into the overall user experience and can help identify areas for improvement in the usability of the product.

Question 3

Data collected during a usability study includes:

Accepted Answer

A)   Objective data (time, success, # steps to complete) 
B)   Subjective data (difficulty, satisfaction) 
C)   User opinions on likes and dislikes
D)   All of the above D

Question 4

Data analysis is easiest with which of the following types of interviews?

Accepted Answer

A)   Unstructured
B)   Semi-structured
C)   Structured
D)   None of the above

Question 5

Describe user-centered design. How does it differ from participatory design?

Accepted Answer

The answer of Describe user-centered design. How does it differ...

Question 6

In an unstructured interview with free-form questions, researchers use a process called -------------------------------to identify the common underlying themes in responses.

Accepted Answer

A)   Card sorting
B)   Usability testing
C)   Participatory design
D)   Content analysis

Question 7

All of the following are types of interviews except:

Accepted Answer

A)   Structured interviews
B)   Semi-structured interviews
C)   Completely-structured interviews
D)   Unstructured interviews

Question 8

Sam is a Human Factors professional and decides to shadow a factory worker, Emma, for a day to learn more about her job. She takes notes on Emma's work flow, tasks, environment, and interactions. Sam is conducting a:

Accepted Answer

A)   Usability study
B)   Shadow box plot
C)   Contextual inquiry
D)   Task analysis

Question 9

All of the following are possible problems with a focus group except:

Accepted Answer

A)   Participants are able to talk to one another about an issue
B)   Participants do not trust the facilitator or others in the group
C)   One dominant person in the group does all of the talking
D)   The topic is of a sensitive nature and difficult to discuss among strangers

Question 10

Describe three types of questions to avoid when constructing a survey and an example of each.

Accepted Answer

The answer of Describe three types of questions to avoid...

Question 11

"I like cake and icing" is an example of what kind of statement:

Accepted Answer

A)   Leading
B)   Loaded
C)   Double-barreled
D)   Valid

Question 12

One method used to gather information about human interactions in systems and processes is:

Accepted Answer

A)   Interviews
B)   Literature reviews
C)   Expert consultation
D)   Reading a textbook

Question 13

User __________ and ____________ are gathered through the use of observation, interviews, and questionnaires.

Accepted Answer

A)   Needs and requirements
B)   Opinions and desires
C)   Behaviors and actions
D)   Testing and evaluation

Question 14

An even number of points can be used with a Likert-scale when:

Accepted Answer

A)   Two choices are possible
B)   The researcher does not want to allow a neutral response
C)   The questionnaire is being validated
D)   It is never appropriate to use an even numbered scale

Question 15

"Monica" is a young female entrepreneur who is interested in technology and innovation. She is an early adopter to the latest tech gadgets, wears a smartwatch, and taught herself computer programming. Such a description of a potential user of a product is called a:

Accepted Answer

A)   User profile
B)   User description
C)   Monica's world
D)   Persona

Question 16

Usability testing is a method of assessing a user interface by:

Accepted Answer

A)   Surveying users on their likes and dislikes
B)   Observing users complete representative tasks individually
C)   Discussing the software in a focus group setting
D)   Posting a request for feedback on a social network

Question 17

The detailed process of identifying a task's goals, sub-goals, and plans is referred to as:

Accepted Answer

A)   Hierarchical task analysis
B)   Contextual inquiry
C)   Usability study
D)   Task domain analysis

Question 18

In the opening vignette, Bennie had trouble registering for classes because:

Accepted Answer

A)   It was a new system
B)   There was a lack of communication about the new system
C)   Bennie was an atypical user
D)   Both a and b

Question 19

A method of involving end users throughout the design process is called:

Accepted Answer

A)   User Design
B)   Usability Testing
C)   User-centered design
D)   User requirement analysis

Question 20

Cognitive task analysis (CTA) differs from hierarchical task analysis (HTA) in that:

Accepted Answer

A)   CTA builds upon HTA with cognitive and decision-making aspects
B)   HTA builds upon CTA
C)   HTA and CTA re the same thing
D)   CTA can only be done with decision-making experts

Exam 5: Methods of Evaluation