Question 1

Jenny and her team start a SWOT analysis with the internal components. They are assessing

Accepted Answer

A)  opportunities and threats. 
B)  strengths and worries. 
C)  organizational goals and theories. 
D)  strengths and weaknesses

Question 2

Clarence and his team have been in the process of creating a D&I management program. They have considered the options and involved top management (issue identification) and changes have already occurred in structure and procedures of the organization (implementation). Currently, the team is focused on stability and growth of support for D&I across the organization (maintenance). Clarence and his team have followed a model called

Accepted Answer

A)  Lewin's 3-stage model of organizational change. 
B)  SWOT analysis. 
C)  Full Integration Model. 
D)  D&I Change Model.

Question 3

According to Cox, Leadership, Research and Measurement, Education, and Follow-Up should be

Accepted Answer

A)  aligned. 
B)  planned. 
C)  combined. 
D)  under the same management control.

Question 4

The Job Characteristics Model (Hackman & Oldham) is often used for

Accepted Answer

A)  OD. 
B)  job redesign. 
C)  job rotation. 
D)  strategic analysis.

Question 5

An organization tends to place minority workers with minority supervisors. This is hurting their diversity and inclusion efforts more than helping it. This illustrates

Accepted Answer

A)  simple resistance by individuals. 
B)  complex resistance by the organization. 
C)  overt resistance by the organization. 
D)  covert resistance by the organization.

Question 6

The Global Diversity and Inclusion Benchmarks (O'Mara & Richter, 2016) are discussed and illustrated in the text. What are these benchmarks, and how can they be useful in managing a program of D&I management?

Accepted Answer

The answer of The Global Diversity and Inclusion Benchmarks (O'Mara...

Question 7

Two of the components of the 4D cycle used by practitioners are

Accepted Answer

A)  dream and design. 
B)  discuss and discover. 
C)  develop and define. 
D)  diagnose and drive.

Question 8

What does the term "organizational development" imply?

Accepted Answer

The answer of What does the term "organizational development" imply?...

Question 9

Suppose you are a consultant to an organization that is considering development of a D&I management program. What are some initial questions you might have and discuss with organizational leaders?

Accepted Answer

The answer of Suppose you are a consultant to an...

Question 10

Which of the following is/are component(s) of a SWOT analysis?

Accepted Answer

A)  strengths 
B)  opportunities 
C)  weaknesses 
D)  all of the above

Question 11

Vance's company has recently implemented a new system in which new management hires are often shifted between the jobs they are meant to oversee before officially taking their position as management. This process is called

Accepted Answer

A)  job redesign. 
B)  shifting. 
C)  Appreciative Inquiry. 
D)  job rotation

Question 12

The text describes the Full Integration Model of Diversity Change (Agars & Kottke, 2004). What is this model designed to clarify, and what are its major components?

Accepted Answer

The answer of The text describes the Full Integration Model...

Question 13

What is diversity resistance and why does it occur? Why should diversity professionals understand it?

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The answer of What is diversity resistance and why does...

Question 14

The text discusses six OD techniques. Name and describe any two, and explain how they could be used in implementing a D&I management program?

Accepted Answer

The answer of The text discusses six OD techniques. Name...

Question 15

Employees are newly required to attend day-long D&I training but are still evaluated on the former standards for production quantity. This illustrates a problem in

Accepted Answer

A)  feedback systems. 
B)  leverage. 
C)  alignment. 
D)  responsibility structure.

Question 16

OD is

Accepted Answer

A)  planned, integrated, and system-wide. 
B)  long-term. 
C)  based on behavioral science. 
D)  all of these.

Question 17

What is a culture audit and how could it be used in a D&I management program?

Accepted Answer

The answer of What is a culture audit and how...

Question 18

What is action research and how could it be useful in developing a program for managing D&I?

Accepted Answer

The answer of What is action research and how could...

Question 19

The key difference between diversity climate and diversity attitudes is

Accepted Answer

A)  climate is individual but attitudes are shared views about the organization's internal environment. 
B)  attitudes are individual but climate deals with shared opinions. 
C)  climate is focused on structure but attitudes are focused on group norms. 
D)  they are essentially the same.

Question 20

Recent training in a company has focused on both task and interpersonal factors of work groups, beginning with setting team goals and moving to interpersonal relationships within teams. This technique is

Accepted Answer

A)  organizational mirroring. 
B)  team building. 
C)  sensitivity training. 
D)  Appreciative Inquiry.

Exam 14: Building Organizational Diversity Competence Through Organizational Development