Multiple Choice
In the close of a negative message, you should
A) express concern over possibly losing the reader's business.
B) avoid uncertainty.
C) ask for feedback on whether the decision is acceptable to the reader.
D) encourage the person to write or call to discuss the situation further.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q21: Provide at least five guidelines to observe
Q29: An effective indirect opening for a negative
Q30: One important goal of a buffer is
Q36: When composing a negative message, you should
Q37: To reject someone as clearly and kindly
Q48: What is a "buffer," and what function
Q50: The _ section of a negative message
Q85: It is a good idea to use
Q103: Refusing a request to write a recommendation
Q106: If a customer makes an unreasonable claim