Question 1

Compared with people who have Type B personalities,people with Type A personalities

Accepted Answer

A) exhibit more job dissatisfaction. 
B) have a strong need to control their environment. 
C) are less prone to coronary heart disease. 
D) are more relaxed and easy going. 
E) are less effective in situations requiring persistence, endurance, or speed.

Question 2

When is constructive conflict most likely?

Accepted Answer

A) the tendency to engage in conflict is suppressed 
B) the tendency to avoid conflict is suppressed 
C) when the parties do not know each other very well 
D) when the parties know each other very well 
E) the tendency to avoid conflict is more beneficial to both parties

Question 3

A conflict management style in which one cooperates with the other party,while not asserting one's own interests is called

Accepted Answer

A) avoiding. 
B) accommodating. 
C) competing. 
D) compromise. 
E) collaborating.

Question 4

In conventional arbitration

Accepted Answer

A) each party makes a final offer. 
B) the arbitrator can choose any outcome. 
C) each party meets separately with the arbitrator to choose an outcome. 
D) the arbitrator and parties choose an outcome together. 
E) the parties choose the outcome together and then present it to the arbitrator.

Question 5

A conflict management style that maximizes assertiveness and minimizes cooperation is called

Accepted Answer

A) avoiding. 
B) accommodating. 
C) competing. 
D) compromise. 
E) collaborating.

Question 6

Conflict for which the benefits outweigh the costs is called

Accepted Answer

A) cost-benefit conflict. 
B) distributive conflict. 
C) integrative conflict. 
D) constructive conflict. 
E) functional conflict.

Question 7

What is constructive conflict when is most likely to happen?

Accepted Answer

The answer of What is constructive conflict when is most...

Question 8

Victims of bullying and mobbing experience ________ because they feel powerless to deal with the perpetrator(s).

Accepted Answer

The answer of Victims of bullying and mobbing experience ________...

Question 9

High job demands and time pressure have been associated with ________.

Accepted Answer

The answer of High job demands and time pressure have...

Question 10

People with strong social networks experience less stress and cope with stress better than those with weaker social networks.

Accepted Answer

A) True 
 B)False

Question 11

What is cyberbullying and what are the different forms it can take?

Accepted Answer

The answer of What is cyberbullying and what are the...

Question 12

Clarise's self-esteem was threatened when she lost several court cases in her law practice.To make up for this stressful reality,she concentrated on becoming a competitive amateur sailing champion.Which defense does this illustrate?

Accepted Answer

A) Rationalization 
B) Displacement 
C) Compensation 
D) Projection 
E) Reaction formation

Question 13

A study on salary negotiations found that new hires who negotiated received a

Accepted Answer

A) $1,000 salary premium. 
B) $2,000 salary premium. 
C) $3,000 salary premium. 
D) $4,000 salary premium. 
E) $5,000 salary premium.

Question 14

In general,those with high self-esteem,high ________,and internal control report less burnout.

Accepted Answer

The answer of In general,those with high self-esteem,high ________,and internal...

Question 15

Angela is a vice-president of public relations while Peter is a telephone installer.Both occupy

Accepted Answer

A) operative roles. 
B) ambiguous roles. 
C) professional roles. 
D) boundary roles. 
E) conflicting roles.

Question 16

A strategy of increasing conflict in order to motivate change is called

Accepted Answer

A) conflict situation. 
B) conflict adaptation. 
C) conflict management. 
D) conflict stimulation. 
E) conflict strategy.

Question 17

Superordinate goals are

Accepted Answer

A) goals that have the highest priority in the organization. 
B) goals that are used to stimulate conflict. 
C) goals that are most likely to provoke dysfunctional organizational politics. 
D) goals that can only be achieved by collaboration between conflicting parties. 
E) goals that can only be achieved through distributive negotiation.

Question 18

Poor physical working conditions are most likely to be a stressor for ________ employees.

Accepted Answer

The answer of Poor physical working conditions are most likely...

Question 19

After a few days on a new job,you find yourself arguing with members of your group over who has authority and responsibility and who should do what.What is this an example of?

Accepted Answer

A) A relationship conflict 
B) A task conflict 
C) Intergroup bias 
D) A process conflict 
E) Conflict dynamics

Question 20

Define and discuss "work engagement." What does it mean in the workplace? Please provide examples.

Accepted Answer

The answer of Define and discuss "work engagement." What does...

Exam 13: Conflict and Stress