Question 1

What is the primary purpose of developing Artificial intelligence?

Accepted Answer

A)   To facilitate digital communication between employees in an organization
B)   To enable intranets to provide access to outsiders
C)   To aid managers who do not possess advanced computer skills
D)   To use computers, instead of people to perform certain business activities
E)   To replace the transaction-processing systems with customer care executives D

Question 2

How can managers efficiently control the grapevine in organizations?

Accepted Answer

A)   By making false denials
B)   By promoting the use of social media
C)   By eliminating the grapevine
D)   By ignoring inaccurate information
E)   By maintaining open channels of communication E

Question 3

Discuss the organizational barriers to communication.

Accepted Answer

There are six organizational barriers to communication.
Semantics: Semantics problems arise when words have different meanings for different people. Words and phrases such as profit, increased output, and return on investment may have positive meanings for managers but less positive meanings for labor.
Status or power differences: Communication problems may also arise when people of different power or status try to communicate with each other.
Different perceptions: If people perceive a situation differently, they may have difficulty communicating with one another.
Noise: Environmental factors may also disrupt effective communication. Noise may disrupt communication anywhere along the way. Noise can be the sound of someone coughing, a loud truck driving by, or two people talking close at hand. It can also include disruptions such as a letter lost in the mail, a dropped cell phone call, an e-mail misrouted or infected with a virus, or one of the participants in a conversation being called away before the communication process is completed.
Overload: Overload may be a problem when the receiver is being sent more information than he or she can effectively handle.
Language differences: As businesses become more and more global, different languages can create problems. To counter this problem, some firms are adopting an "official language."

Question 4

Twanya is the school counselor responsible for scheduling. While looking at a set of data, she notes student evaluations were periodically low for a certain instructor. Upon further research, she notes that evaluations were lowest for all Money and Banking classes considered to be difficult, no matter who taught the class. Her initial information about the first instructor was:

Accepted Answer

A)   incomplete.
B)   inaccurate.
C)   irrelevant.
D)   false.
E)   untimely.

Question 5

KFC used Facebook, Twitter, and the KFC website to introduce 18- to 25-year-olds to Colonel Sanders, the founder of KFC. In this scenario, KFC used a(n) _____.

Accepted Answer

A)   social media system
B)   management information system
C)   decision support system
D)   expert system
E)   intranet

Question 6

How is information different from data?

Accepted Answer

A)   Data is less accurate.
B)   Information is raw figures and facts reflecting a single aspect of reality.
C)   Information is data presented in a way or form that has meaning.
D)   Data provides a basis for action.
E)   Data is more detailed.

Question 7

Which of the following disturbs the communication process?

Accepted Answer

A)   Information
B)   Contradiction
C)   Noise
D)   Information.
E)   Reference,

Question 8

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Reluctance to communicate

Accepted Answer

A)  Individual barrier
B)  Organizational barrier

Question 9

Which of the following statements is true of vertical communication?

Accepted Answer

A)   It consists exclusively of messages from superiors to subordinates.
B)   It is limited to communication between two subsequent levels in an organization.
C)   It can and usually should be two-way in nature.
D)   It includes communication that flows up in an organization and not the communication that plays down.
E)   It typically covers grapevine communications.

Question 10

Information that provides a reliable and valid reflection of the real world is said to be:

Accepted Answer

A)   accurate.
B)   complete.
C)   differentiated.
D)   systematic.
E)   dependable.

Question 11

A company blog at Wegmans gathers information from a group of people on a topic. For example, everyone who interviewed a prospective job candidate could post their assessment on a blog and comment on each other's observations. This is an example of a(n) _____ communication network.

Accepted Answer

A)   all-channel
B)   chain
C)   wheel
D)   Y
E)   circle

Question 12

Oral communication is usually better than written communication when the message is:

Accepted Answer

A)   impersonal, routine, and longer.
B)   personal, routine, and longer.
C)   impersonal, routine, and shorter.
D)   personal, nonroutine, and shorter.
E)   impersonal, nonroutine, and longer.

Question 13

Manish is giving a party at his home and has put together a complete plan for the event. He has chosen to invite eleven people to the party. Which type of network would be most effective in communicating the invitations?

Accepted Answer

A)   Chain
B)   Y
C)   Circle
D)   All channel
E)   Wheel

Question 14

Which of the following statements is true of executive support systems?

Accepted Answer

A)   They are limited to conducting day-to-day business transactions.
B)   They do not allow users the flexibility to address a variety of problem situations.
C)   They can imitate the thought processes of human experts in a particular field.
D)   They use artificial intelligence.
E)   They are easily accessible by means of simple keyboard strokes or even voice commands.

Question 15

Cell phone dropped calls, an e-mail hung up at the server, and a page missing from a copy of a memo are all examples of _____ in the communication process.

Accepted Answer

The answer of Cell phone dropped calls, an e-mail hung...

Question 16

When is a gossip chain likely to occur?

Accepted Answer

A)   When one person gathers information from many sources
B)   When many people spread a message to few people using the formal network
C)   When many people tell a few people
D)   When one person sends a message through the formal network of communication
E)   When one person spreads a message to many other people

Question 17

How does the degree of difference in status between a superior and a subordinate create problems?

Accepted Answer

A)   The greater the degree of difference in status, the more likely it is that upward communication will take place.
B)   The greater the degree of difference in status, the more likely it is that the subordinate will suppress or distort information.
C)   The greater the degree of difference in status, the more likely it is that the subordinate will engage in whistle blowing activities.
D)   The greater the degree of difference in status, the more likely it is that the subordinate will engage in downward communication.
E)   The greater the degree of difference in status, the more likely it is that the subordinate will be victimized by organizationalPolitics.

Question 18

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-Poor listening skills

Accepted Answer

A)  Individual barrier
B)  Organizational barrier

Question 19

Match the following numbered items with the most correct response letter.
A response may be used once, more than once, or not at all.
-_____ information is received by the manager when needed.

Accepted Answer

A)  Accurate
B)  Complete
C)  Relevant
D)  Timely

Question 20

How do the management information systems (MISs) support an organization's managers?

Accepted Answer

A)   By providing internet access
B)   By using thought processes
C)   By performing physical tasks
D)   By providing an interactive interface
E)   By providing daily reports

Exam 12: Communication in Organizations