Multiple Choice
When writing persuasive claim or complaint messages, you should
A) suggest that the receiver intentionally deceived you or intentionally created the problem.
B) use a moderate tone.
C) inform the reader that you will contact the Better Business Bureau if your claim is not granted.
D) use a strong tone with accusatory language to demonstrate your dissatisfaction.
Correct Answer:
Verified
Correct Answer:
Verified
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