Instructions Should Be Written in ____________________ Using the Imperative (Command)

Q9: I'm sorry for any inconvenience we may

Q22: To get the best results, write your

Q27: When service is involved in a claim,

Q52: Most workplace communications will involve routine messages

Q54: When a message is written to identify

Q89: Claims made by telephone or e-mail are

Q91: Which of the following is not a

Q92: The closing of an adjustment message should<br>A)

Q95: In expressing thanks or responding to goodwill

Q99: Which of the following would be least