Which of the Following Is Not a Routine Business Message

Which of the following is not a routine business message?

A) An e-mail message to a coworker that confirms the time for an upcoming meeting
B) A letter to a customer denying his or her request for credit
C) An e-mail reply to a customer acknowledging that his or her order has been shipped
D) An all-staff memo that outlines the new procedures for processing returned merchandise

Correct Answer:

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