Question 1

Demand fulfillment,as used in the case,would be considered a primary factor in how supply chain management is customer-driven.

Accepted Answer

A) True 
 B)False

Question 2

Peachtree Windows does not make a window until an order is received.It can promise delivery in five working days because of the excellent relationships it has established with its suppliers.The partnering relationship that Peachtree Windows has established with its suppliers indicates the use of:

Accepted Answer

A) supply chain management 
B) yield management 
C) channel networks 
D) horizontal marketing channels 
E) intensive distribution strategy

Question 3

Which business process ensures that firms in the supply chain have the resources they need?

Accepted Answer

A) Manufacturing flow management 
B) Customer service management 
C) Product development and commercialization 
D) Order fulfillment 
E) Demand management

Question 4

Another name for outsourcing is contract logistics.

Accepted Answer

A) True 
 B)False

Question 5

Whirlpool and Lowe's
Every week,Whirlpool and Lowe's have an online conference call to discuss what appliances are selling in the stores and what capacity Whirlpool has to make product.Often,the discussion revolves around a particular model that is selling at a higher than expected rate in Lowe's.This often results in Whirlpool quickly flexing its supply chain to make more of the high-selling product and delivering it to Lowe's customers.However,sometimes the answer is that Whirlpool and/or its suppliers do not have the capacity to make more of the product in question.It then becomes a question of demand shaping for Lowe's.What promotions,in-store displays,and sales incentives can Lowe's implement to shift demand from the capacity-constrained model to one that the supply chain has more capacity to deliver? In this way,Lowe's,Whirlpool,and their suppliers manage supply and also demand.
-Refer to Whirlpool and Lowe's.Given that accessibility and reliability are keys to Lowe's marketing strategy,what mode of transportation is most likely used in this relationship?

Accepted Answer

A) Air 
B) Water 
C) Truck 
D) Pipeline 
E) Rail

Question 6

_____ integration requires firms within a supply chain to link seamlessly so that they can streamline work processes and thereby provide smooth,high-quality customer experiences.

Accepted Answer

A) Relationship 
B) Social 
C) Functional 
D) Internal operations 
E) Material and service supplier

Question 7

All of the following are logistics components of the supply chain EXCEPT:

Accepted Answer

A) trade promotions 
B) production scheduling 
C) inventory control 
D) warehousing and materials handling 
E) order processing

Question 8

A large automotive after-market business wanted to improve its current situation,which is characterized by excessive inventory,incomplete information,high logistics costs,slow reactions to environmental change,and lost profits at the retail level.Would supply chain management be of any help to the business?

Accepted Answer

A) Yes,supply chain management is designed to coordinate and integrate all the activities from raw materials to product consumption. 
B) No,supply chain management is only applicable to distribution strategies for products being sold to the consumer market. 
C) Yes,supply chain management would be very useful because it relies so heavily on benchmarking. 
D) Yes,supply chain management would alleviate all channel conflict. 
E) No,supply chain management requires an expensive investment of time and resources to make it worthwhile.

Question 9

The demand management process seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level of creating demand-related plans of action prior to actual customer purchasing behavior.

Accepted Answer

A) True 
 B)False

Question 10

When Rick purchased tickets to a concert on the Internet,it was an example of:

Accepted Answer

A) single-sourcing distribution. 
B) one-way channelization. 
C) electronic distribution. 
D) mass customization. 
E) aggregated marketing.

Question 11

Mattel,the world's biggest toymaker,ordered 18 million toys made in China to be recalled because of hazards such as the use of lead paint.Mattel's _____ process allowed it to handle the product recall efficiently.

Accepted Answer

A) order fulfillment 
B) returns management 
C) product commercialization 
D) demand management 
E) product fulfillment

Question 12

One-quarter of Ace's 60,000 SKUs are vendor managed through software called the "Collaboration" program.This software allows certain vendors to go online to get information to build their forecasts.The result of this application is fewer shipments,fuller pallets,increased pallets per truck,and a reduction in freight.Collaboration is part of Ace's:

Accepted Answer

A) logistics information system 
B) materials requirement plan 
C) EDI 
D) RFID chips 
E) distribution resources strategy

Question 13

All of the following are types of inputs used in both materials requirement planning and distribution resource planning EXCEPT:

Accepted Answer

A) the source of funding. 
B) lead times. 
C) the mode of transportation to be used. 
D) outstanding orders. 
E) sales forecasts.

Question 14

Manufacturers who require suppliers to meet certain environmental standards are implementing green supply chain management.

Accepted Answer

A) True 
 B)False

Question 15

_____ is the direct electronic transmission,from computer to computer,of standard business forms between two organizations.When this technique is used,orders can become virtually paperless,and information about the order is available to both firms.

Accepted Answer

A) Business prioritizing 
B) Electronic data interchange 
C) Just-in-time inventory 
D) Real-time inventory 
E) Direct sourcing

Question 16

The six criteria important in selecting a transportation mode are relative cost,transit time,reliability,capability,accessibility,and traceability.

Accepted Answer

A) True 
 B)False

Question 17

What is an inventory control system? Discuss the objective of inventory management,and describe materials requirement planning (MRP)and distribution resource planning (DRP).

Accepted Answer

The answer of What is an inventory control system? Discuss...

Question 18

_____ occurs when all the firms and business units participating in the supply chain appear as though they are reading from the same script.

Accepted Answer

A) Strategic channel operation 
B) Supply chain integration 
C) Strategic MRP 
D) Demand management 
E) Extensive distribution integration

Question 19

Whirlpool and Lowe's
Every week,Whirlpool and Lowe's have an online conference call to discuss what appliances are selling in the stores and what capacity Whirlpool has to make product.Often,the discussion revolves around a particular model that is selling at a higher than expected rate in Lowe's.This often results in Whirlpool quickly flexing its supply chain to make more of the high-selling product and delivering it to Lowe's customers.However,sometimes the answer is that Whirlpool and/or its suppliers do not have the capacity to make more of the product in question.It then becomes a question of demand shaping for Lowe's.What promotions,in-store displays,and sales incentives can Lowe's implement to shift demand from the capacity-constrained model to one that the supply chain has more capacity to deliver? In this way,Lowe's,Whirlpool,and their suppliers manage supply and also demand.
-Refer to Whirlpool and Lowe's.Which business process is Whirlpool and Lowe's using when they work together to align supply and demand throughout the supply chain?

Accepted Answer

A) Dependent materials handling 
B) Outsourcing 
C) Warehousing 
D) Demand management 
E) Channel rotation

Question 20

Papa John's pizza chain uses UPS trucks to carry supplies to its franchises.Papa John's does not own the trucks but has contracted with UPS to have all of the trucks it uses in its deliveries to Papa John's establishments painted with the Papa John's logo and company colors.Papa John's is using:

Accepted Answer

A) a horizontal distribution channel. 
B) a selective distribution channel. 
C) outsourcing. 
D) multisourcing. 
E) a portable inventory control system.

Exam 14: Supply Chain Management

Demand fulfillment,as used in the case,would be considered a primary factor in how supply chain management is customer-driven.

Peachtree Windows does not make a window until an order is received.It can promise delivery in five working days because of the excellent relationships it has established with its suppliers.The partnering relationship that Peachtree Windows has established with its suppliers indicates the use of:

Which business process ensures that firms in the supply chain have the resources they need?

Another name for outsourcing is contract logistics.

_____ integration requires firms within a supply chain to link seamlessly so that they can streamline work processes and thereby provide smooth,high-quality customer experiences.

All of the following are logistics components of the supply chain EXCEPT:

The demand management process seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level of creating demand-related plans of action prior to actual customer purchasing behavior.

When Rick purchased tickets to a concert on the Internet,it was an example of:

Mattel,the world's biggest toymaker,ordered 18 million toys made in China to be recalled because of hazards such as the use of lead paint.Mattel's _____ process allowed it to handle the product recall efficiently.

All of the following are types of inputs used in both materials requirement planning and distribution resource planning EXCEPT:

Manufacturers who require suppliers to meet certain environmental standards are implementing green supply chain management.

_____ is the direct electronic transmission,from computer to computer,of standard business forms between two organizations.When this technique is used,orders can become virtually paperless,and information about the order is available to both firms.

The six criteria important in selecting a transportation mode are relative cost,transit time,reliability,capability,accessibility,and traceability.

What is an inventory control system? Discuss the objective of inventory management,and describe materials requirement planning (MRP)and distribution resource planning (DRP).

_____ occurs when all the firms and business units participating in the supply chain appear as though they are reading from the same script.

Papa John's pizza chain uses UPS trucks to carry supplies to its franchises.Papa John's does not own the trucks but has contracted with UPS to have all of the trucks it uses in its deliveries to Papa John's establishments painted with the Papa John's logo and company colors.Papa John's is using: