Question 1

Technology that is characterized by intangible outputs and direct contact between employees and customers is called ______________________________.

Accepted Answer

The answer of Technology that is characterized by intangible outputs...

Question 2

Typically, project managers have authority over __________ but not over __________ assigned to it.

Accepted Answer

A)  people, the project 
B)  the project, people 
C)  resources, the project 
D)  people, other resources 
E)  finances, products

Question 3

In the international arena, coordination is especially important.

Accepted Answer

A) True 
 B)False

Question 4

The functional, __________, and __________ are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.

Accepted Answer

A)  divisional, teams 
B)  divisional, matrix 
C)  matrix, teams 
D)  matrix, networks 
E)  teams, networks

Question 5

The number of employees reporting to a supervisor is his or her span of management.

Accepted Answer

A) True 
 B)False

Question 6

According to Woodward, the most sophisticated and complex form of production technology is

Accepted Answer

A)  continuous process production. 
B)  mass production. 
C)  small batch production. 
D)  routine production. 
E)  unit production.

Question 7

The idea that organizations develop a well-defined line of authority in the organization that includes all employees is suggested by the virtual network approach.

Accepted Answer

A) True 
 B)False

Question 8

__________ is NOT a contingency factor that influences an organization's structure.

Accepted Answer

A)  Strategy 
B)  Environment 
C)  Interdependence 
D)  Production technology 
E)  Competitor's structure

Question 9

Service technology is technology characterized by intangible outputs and direct contact between employees and customers.

Accepted Answer

A) True 
 B)False

Question 10

Velma works in the manufacturing department at Ice Sculptures. The work in Velma's department is low in task specialization. As a result, Velma

Accepted Answer

A)  usually performs a single task. 
B)  does a variety of tasks and activities. 
C)  is often bored. 
D)  is rarely challenged. 
E)  generally goofs-off.

Question 11

The _________________________ refers to a clearly defined line of authority in the organization that includes all employees.

Accepted Answer

The answer of The _________________________ refers to a clearly defined...

Question 12

Two chains of command exist, with top priority given to the team managers, in a matrix approach to departmentalization.

Accepted Answer

A) True 
 B)False

Question 13

Scenario - Jennifer Ray
The challenge from increased competition led Jennifer Ray, president of Paint Applications, to move to an approach using computers to automate and integrate manufacturing components such as robots, machines, product design, and engineering analysis. Paint Applications has a structure with few rules, decentralization, a small ratio of administrators to workers and a team oriented organic approach. The company's products are enjoying high acceptance from the market and growth is constant.
-With an increase in environmental uncertainty, which of the following events should Jennifer NOT anticipate?

Accepted Answer

A)  Departments will have greater differences. 
B)  To keep departments working together, the organization needs increased coordination. 
C)  Integrating managers will need to be hired to respond to the adaptation. 
D)  The organization must maintain a flexible, responsive posture toward the environment. 
E)  All of these should be anticipated.

Question 14

Silver Moon has wide spans of management, centralized decision making, and poor coordination across departments. It is likely structured

Accepted Answer

A)  along divisional lines. 
B)  along functional lines. 
C)  based on the team approach. 
D)  based on the virtual network approach. 
E)  none of these.

Question 15

____________________ departments perform tasks that reflect the organization's primary goal and mission, while ____________________ departments include all those that provide specialized skills in support of ____________________ departments.

Accepted Answer

The answer of ____________________ departments perform tasks that reflect the...

Question 16

The team approach to departmentalization is a response to

Accepted Answer

A)  lack of participative teams. 
B)  centralized decision-making. 
C)  the competitive global environment. 
D)  All of these. 
E)  Both lack of participative teams and centralized decision-making.

Question 17

The functional structure offers a way to decentralize decision making and provide direction from the teams in the field.

Accepted Answer

A) True 
 B)False

Question 18

____________________ occurs when information and work activities flow freely among various organizational participants.

Accepted Answer

The answer of ____________________ occurs when information and work activities...

Question 19

A(n) ____________________ structure has a wide span, is horizontally dispersed, and has fewer hierarchical levels.

Accepted Answer

The answer of A(n) ____________________ structure has a wide span,...

Question 20

List the three contingency factors that influence organization structure.

Accepted Answer

The answer of List the three contingency factors that influence...

Exam 10: Designing Adaptive Organizations

Technology that is characterized by intangible outputs and direct contact between employees and customers is called ______________________________.

Typically, project managers have authority over but not over assigned to it.

In the international arena, coordination is especially important.

The functional, , and are traditional approaches that rely on the chain of command to define departmental groupings and reporting relationships along the hierarchy.

The number of employees reporting to a supervisor is his or her span of management.

According to Woodward, the most sophisticated and complex form of production technology is

The idea that organizations develop a well-defined line of authority in the organization that includes all employees is suggested by the virtual network approach.

__________ is NOT a contingency factor that influences an organization's structure.

Service technology is technology characterized by intangible outputs and direct contact between employees and customers.

Velma works in the manufacturing department at Ice Sculptures. The work in Velma's department is low in task specialization. As a result, Velma

The _________________________ refers to a clearly defined line of authority in the organization that includes all employees.

Two chains of command exist, with top priority given to the team managers, in a matrix approach to departmentalization.

Silver Moon has wide spans of management, centralized decision making, and poor coordination across departments. It is likely structured

departments perform tasks that reflect the organization's primary goal and mission, while departments include all those that provide specialized skills in support of departments.

The team approach to departmentalization is a response to

The functional structure offers a way to decentralize decision making and provide direction from the teams in the field.

____________________ occurs when information and work activities flow freely among various organizational participants.

A(n) ____________________ structure has a wide span, is horizontally dispersed, and has fewer hierarchical levels.

List the three contingency factors that influence organization structure.