Question 1

Crises come in many forms including succession crisis, product failures, human error disasters, and sexual harassment.

Accepted Answer

A) True 
 B)False

Question 2

It is generally believed that within ____ of becoming aware that a crisis situation may exist, company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.

Accepted Answer

A)  24 hours 
B)  30 minutes 
C)  an hour 
D)  48 hours

Question 3

Think of a leader whom you have observed in a crisis situation, either in person or on TV. Critique the leader's handling of the crisis using the text discussion as your guide.

Accepted Answer

The answer of Think of a leader whom you have...

Question 4

The press kit:

Accepted Answer

A)  is a package of information about a company. 
B)  should include a specific press release related to the current incident. 
C)  should be distributed to the media when a crisis breaks. 
D)  all of the answers are correct

Question 5

Which of the following is NOT one of the key tenets of crisis leadership, according to some experts?

Accepted Answer

A)  work with your crisis management team 
B)  play not to lose and develop a bunker mentality 
C)  stay engaged and lead from the front 
D)  focus on the big picture and communicate the vision.

Question 6

A crisis is a high-probability, low-impact event that threatens the viability of the organization and is characterized by ambiguity of cause, effect, and means of resolution, as well as by a belief that decisions must be made swiftly.

Accepted Answer

A) True 
 B)False

Question 7

What is the appropriate role of an organization's top leadership during a crisis?

Accepted Answer

The answer of What is the appropriate role of an...

Question 8

Organizational learning involves external and internal sources.

Accepted Answer

A) True 
 B)False

Question 9

One way to encourage experimentation is to create a sense of urgency in the organization.

Accepted Answer

A) True 
 B)False

Question 10

In creating a learning organization culture, there must be a culture which is conducive to individual and team learning which

Accepted Answer

A)  has team learning. 
B)  encourages self-initiated activity. 
C)  does not need support from leaders. 
D)  uses a taskmaster approach to excel. 
E)  a and b

Question 11

It is generally believed that it does make a difference whether the company representative or spokesperson is a senior-level manager or someone at a lower level of responsibility.

Accepted Answer

A) True 
 B)False

Question 12

Encouraging systems thinking is a guideline for enhancing organizational learning.

Accepted Answer

A) True 
 B)False

Question 13

A pre-crisis plan is the first step of any crisis management program.

Accepted Answer

A) True 
 B)False

Question 14

Leaders in learning organizations face the dual challenge of encouraging creativity and flexibility and maintaining organization-wide standards that emphasize efficiency and accountability.

Accepted Answer

A) True 
 B)False

Question 15

A CEO is taking the day off to spend with his family; however, his secretary calls his cell phone to tell him that there is a major crisis at work and no one knows what to do. The CEO decides to go to the office to see for himself. Which guideline to effective communications is the CEO adhering?

Accepted Answer

A)  be present 
B)  don't "spin" 
C)  communicate plan of action 
D)  be sensitive with affected parties 
E)  avoid conflicting messages
F) show a plan for how you will avoid a repeat in the future
G) don't make excuses for the leader
H) go the extra mile
I) take credit without being self-absorbed
J) be honest and straightforward with the media

Question 16

Leaders in learning organizations face a single challenge of creating flexible and adaptive organizations.

Accepted Answer

A) True 
 B)False

Question 17

One of the primary duties of the crisis leader includes requiring individuals or departments to keep logs of complaints or incidents.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is (are) internal sources of organizational learning?

Accepted Answer

A)  customers 
B)  competitors 
C)  Academic publications 
D)  employees

Question 19

All of the following are questions that often emerge after a crisis EXCEPT:

Accepted Answer

A)  What happened? 
B)  What are you going to do to ensure it never happens again? 
C)  When did it happen? 
D)  How did it happen?

Question 20

List five or more attributes that can be used to describe the learning organization.

Accepted Answer

The answer of List five or more attributes that can...

Exam 12: The Learning Organization and Crisis Leadership

Crises come in many forms including succession crisis, product failures, human error disasters, and sexual harassment.

It is generally believed that within ____ of becoming aware that a crisis situation may exist, company officials must be prepared to issue an initial statement to the media and other key stakeholder groups.

Think of a leader whom you have observed in a crisis situation, either in person or on TV. Critique the leader's handling of the crisis using the text discussion as your guide.

The press kit:

Which of the following is NOT one of the key tenets of crisis leadership, according to some experts?

A crisis is a high-probability, low-impact event that threatens the viability of the organization and is characterized by ambiguity of cause, effect, and means of resolution, as well as by a belief that decisions must be made swiftly.

What is the appropriate role of an organization's top leadership during a crisis?

Organizational learning involves external and internal sources.

One way to encourage experimentation is to create a sense of urgency in the organization.

In creating a learning organization culture, there must be a culture which is conducive to individual and team learning which

It is generally believed that it does make a difference whether the company representative or spokesperson is a senior-level manager or someone at a lower level of responsibility.

Encouraging systems thinking is a guideline for enhancing organizational learning.

A pre-crisis plan is the first step of any crisis management program.

Leaders in learning organizations face the dual challenge of encouraging creativity and flexibility and maintaining organization-wide standards that emphasize efficiency and accountability.

A CEO is taking the day off to spend with his family; however, his secretary calls his cell phone to tell him that there is a major crisis at work and no one knows what to do. The CEO decides to go to the office to see for himself. Which guideline to effective communications is the CEO adhering?

Leaders in learning organizations face a single challenge of creating flexible and adaptive organizations.

One of the primary duties of the crisis leader includes requiring individuals or departments to keep logs of complaints or incidents.

Which of the following is (are) internal sources of organizational learning?

All of the following are questions that often emerge after a crisis EXCEPT:

List five or more attributes that can be used to describe the learning organization.