Question 1

You met with a high-level government official about getting the zoning law changed so you can expand your business. A good way to follow up the meeting is to use the __________ method of sending messages.

Accepted Answer

The answer of You met with a high-level government official...

Question 2

Instructions for the following question(s)
For the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers.
Variables:
Communication Style:
Behavior:
Action Taken:
-Situational Communication. Your coworker, Chris, usually does an excellent job. However, the work Chris is doing has slipped lately. You are concerned because it is affecting your work as well. You think Chris has a family problem, and you know Chris does not like to be told what to do. As a situational communicator, you should do what?

Accepted Answer

The answer of Instructions for the following question(s)
For the Variables...

Question 3

Recall a past or present manager. Did or does your manager use the common approach to getting feedback on messages regularly? Was or is he or she open to feedback and aware of nonverbal communication on a regular basis? Did the manager regularly ask questions and ask you to paraphrase?

Accepted Answer

The answer of Recall a past or present manager. Did...

Question 4

Which of the following statements regarding criticism is NOT true?

Accepted Answer

A)  Criticism is the process of pointing out mistakes. 
B)  Criticism can be effective if used in certain circumstances. 
C)  Criticism involves a judgment, which is that either the person is right or wrong. 
D)  Criticism places blame and is embarrassing.

Question 5

Which of the following is one of the reasons why people do NOT ask questions?

Accepted Answer

A)  Receivers feel ignorant. 
B)  Receivers are ignorant. 
C)  Receivers are reluctant to point out the sender's ignorance. 
D)  all of the answers are correct

Question 6

The negotiating conflict style is appropriate to use when unpopular action must be taken on important issues.

Accepted Answer

A) True 
 B)False

Question 7

To check for the receiver's understanding in oral communication, you ask him or her

Accepted Answer

A)  Do you have any questions? 
B)  Direct questions 
C)  Indirect questions 
D)  To paraphrase the message 
E)  B and d

Question 8

What are the three parts of a written outline?

Accepted Answer

The answer of What are the three parts of a...

Question 9

A manager just gave a new task to an employee. The employee does not want to do the task, but says nothing to the manager and completes the task on time. The employee is using which conflict management style?

Accepted Answer

A)  avoiding 
B)  accommodating 
C)  forcing 
D)  negotiating 
E)  collaborating

Question 10

Having employees assess their own performance is a part of ____.

Accepted Answer

A)  mentoring 
B)  analyzing 
C)  conflict resolution 
D)  coaching

Question 11

The leader says, "You dropped it again. When are you going to get it?" Which type of statement is this?

Accepted Answer

A)  criticism 
B)  coaching feedback

Question 12

Which of the following is NOT a step in the oral message-sending process?

Accepted Answer

A)  develop rapport 
B)  state your communication objective 
C)  transmit your message 
D)  check the receiver's commitment

Question 13

Instructions for the following question(s)
For the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers.
Variables:
Communication Style:
Behavior:
Action Taken:
-Situational Communication. You work in the accounting office. Chris has come to you stating that there are a few questions for you to answer about the budget. Chris has done an excellent job of preparing and staying within the budgeted amounts in recent years. As a situational communicator, you should do what?

Accepted Answer

The answer of Instructions for the following question(s)
For the Variables...

Question 14

Recall a present or past manager. Which of the ten guidelines does or did the manager use most frequently and least frequently?

Accepted Answer

The answer of Recall a present or past manager. Which...

Question 15

The advantage of the collaborating conflict style is that it tends to lead to the best solution to the conflict, using assertive behavior.

Accepted Answer

A) True 
 B)False

Question 16

Refer to Self-Assessment 1 and the listening tips. What is your weakest listening skill area on the job? How will you improve your listening ability?

Accepted Answer

The answer of Refer to Self-Assessment 1 and the listening...

Question 17

List the steps in the oral message-sending process.

Accepted Answer

The answer of List the steps in the oral message-sending...

Question 18

Instructions for the following question(s)
Write the first step in the coaching model, followed by what you would say to Chris. Write steps 2 to 4, followed by what you would say for each step.
-Coaching. Your employee, Chris, is a server in an ice cream shop. Chris knows that the tables should be cleaned up quickly after customers leave so that new customers do not have to sit at dirty tables. It's a busy night. You found dirty dishes on two of Chris's unoccupied tables. Chris is socializing with some friends at one of the tables instead of cleaning up.

Accepted Answer

The answer of Instructions for the following question(s)
Write the first...

Question 19

To improve your written communication skills, which of the following are important tips?

Accepted Answer

A)  Write to impress 
B)  Message should be detailed and thorough 
C)  Write in the passive voice 
D)  Don't spend time editing your important work 
E)  Set an objective for your communication before writing

Question 20

Do you agree with the statement, "Don't criticize"? Do managers tend to give criticism or coaching feedback? How can managers improve?

Accepted Answer

The answer of Do you agree with the statement, "Don't...

Exam 6: Coaching, Communication, and Conflict Skills