Question 1

Which of the following is an IS user's right?

Accepted Answer

A)  installing only authorized programs 
B)  effective training 
C)  reporting trivial problems 
D)  learning basic computer skills

Question 2

What is the typical structure of an organization's IT department?

Accepted Answer

The answer of What is the typical structure of an...

Question 3

Which of the following is true for information systems and IT infrastructure?

Accepted Answer

A)  The IS department is responsible for systems development while the IT department is responsible for creating and adapting IT infrastructure. 
B)  The IT department is responsible for specifying standard computer systems and configurations that the IS department will support. 
C)  Email systems, VPNs, company blogs, and SharePoint sites are IS-based infrastructure. 
D)  An organization's IS and IT systems are support systems and do not have any impact on the company's bottom line.

Question 4

Intangible benefits are those for which it is impossible to compute a dollar value.

Accepted Answer

A) True 
 B)False

Question 5

An organization that wishes to leverage the power of social networking to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information.

Accepted Answer

A)  operations 
B)  development 
C)  technology 
D)  data administration.

Question 6

________ are those for which it is impossible to compute a dollar value.

Accepted Answer

A)  Explicit benefits 
B)  Intangible benefits 
C)  Palpable benefits 
D)  Tangible benefits

Question 7

The size and structure of the development group depends on whether programs are developed in-house.

Accepted Answer

A) True 
 B)False

Question 8

In organizations where primary information systems support accounting and finance activities,a reporting arrangement wherein the CIO reports to the ________ is practical.

Accepted Answer

A)  CEO 
B)  COO 
C)  CFO 
D)  CTO

Question 9

Which of the following is true for the technology group in most IS departments?

Accepted Answer

A)  The size and structure of the technology group depends on whether programs are developed in-house. 
B)  The technology group exists in organizations that have negotiated outsourcing agreements with other companies to provide equipment, applications, or other services. 
C)  A technology office investigates new information systems technologies and determines how the organization can benefit from them. 
D)  The technology department manages the computing infrastructure, including individual computers, computer centers, networks, and communications media.

Question 10

________ is another,more common title given to the vice president of information systems.

Accepted Answer

A)  CEO 
B)  CTO 
C)  CIO 
D)  COO

Question 11

Which of the following statements is true regarding the IT department's responsibility of planning for information systems (IS)and IT infrastructure?

Accepted Answer

A)  While they assist the organization to achieve its goals, they do not have any particular impact on its competitive advantage. 
B)  IT infrastructure and systems are independent of the functioning of the other departments. 
C)  All projects involving IS are a part of a business system or facilitate some business goal. 
D)  IT infrastructure and systems are known to be particularly adaptive to changing conditions.

Question 12

Other titles for the ________ include director of information services and director of computer services.

Accepted Answer

A)  CTO 
B)  CFO 
C)  CEO 
D)  CIO

Question 13

Compare the role of the chief information officer (CIO)and the role of the chief technology officer (CTO).

Accepted Answer

The answer of Compare the role of the chief information...

Question 14

Of the following,which is an IS user's responsibility?

Accepted Answer

A)  reliable network and Internet connections 
B)  a secure computing environment 
C)  protection from viruses and other threats 
D)  installation of authorized programs

Question 15

Which of the following would be the responsibilities of a small-scale project manager?

Accepted Answer

A)  initiate, plan, manage, monitor, and close down projects 
B)  develop test plans, design and write automated test scripts, perform testing 
C)  advise CIO, executive group, and project managers on emerging technologies 
D)  help users solve problems, provide training

Question 16

The development group in a company's IT department is staffed primarily by programmers,test engineers,technical writers,and other development personnel.Based on this information,which of the following is likely to be true?

Accepted Answer

A)  The company develops programs in-house. 
B)  The company uses licensed software. 
C)  The company has negotiated outsourcing agreements with other companies. 
D)  The company contracts work out to other companies.

Question 17

Describe the development group of a firm's IS department.

Accepted Answer

The answer of Describe the development group of a firm's...

Question 18

Which of the following is true about the functions of the data administration staff?

Accepted Answer

A)  It is staffed primarily by systems analysts who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software. 
B)  It sells software, network, communications, and consulting services. 
C)  An important function for this group is to monitor user experience and respond to user problems. 
D)  It establishes data standards and data management practices and policies.

Question 19

In the context of information systems,________ means either removing problems or adapting existing information systems to support new features and functions.

Accepted Answer

A)  replacement 
B)  training 
C)  maintenance 
D)  programming

Question 20

Benefits are those for which a dollar value can be computed are called verified benefits.

Accepted Answer

A) True 
 B)False

Exam 11: Information Systems Management

Which of the following is an IS user's right?

What is the typical structure of an organization's IT department?

Which of the following is true for information systems and IT infrastructure?

Intangible benefits are those for which it is impossible to compute a dollar value.

An organization that wishes to leverage the power of social networking to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information.

________ are those for which it is impossible to compute a dollar value.

The size and structure of the development group depends on whether programs are developed in-house.

In organizations where primary information systems support accounting and finance activities,a reporting arrangement wherein the CIO reports to the ________ is practical.

Which of the following is true for the technology group in most IS departments?

________ is another,more common title given to the vice president of information systems.

Which of the following statements is true regarding the IT department's responsibility of planning for information systems (IS) and IT infrastructure?

Other titles for the ________ include director of information services and director of computer services.

Compare the role of the chief information officer (CIO)and the role of the chief technology officer (CTO).

Of the following,which is an IS user's responsibility?

Which of the following would be the responsibilities of a small-scale project manager?

The development group in a company's IT department is staffed primarily by programmers,test engineers,technical writers,and other development personnel.Based on this information,which of the following is likely to be true?

Describe the development group of a firm's IS department.

Which of the following is true about the functions of the data administration staff?

In the context of information systems,________ means either removing problems or adapting existing information systems to support new features and functions.

Benefits are those for which a dollar value can be computed are called verified benefits.