Question 1

Hygiene factors are the same as dissatisfiers and include company policies and procedures.

Accepted Answer

A) True 
 B)False

Question 2

_____ theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.

Accepted Answer

The answer of _____ theory proposes that managers can increase...

Question 3

Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?

Accepted Answer

A)  Hygiene factors 
B)  Extrinsic factors 
C)  Motivators 
D)  Dissatisfiers 
E)  All of these

Question 4

_____ theory deals with employee's perception of fairness.

Accepted Answer

A)  Expectancy 
B)  Reinforcement 
C)  Need hierarchy 
D)  Equity 
E)  ERG

Question 5

Employee stock ownership plans give employees part ownership of the organization, enabling them to share in improved profit performance.

Accepted Answer

A) True 
 B)False

Question 6

_____ theory suggests that motivation depends on individuals' expectations about their ability to perform tasks and receive desired rewards.

Accepted Answer

The answer of _____ theory suggests that motivation depends on...

Question 7

Factors that influence job satisfaction based on fulfillment of high-level needs such as achievement, recognition, and opportunity for growth are called motivators.

Accepted Answer

A) True 
 B)False

Question 8

Valence is the perceived value of a reward or outcome.

Accepted Answer

A) True 
 B)False

Question 9

Herzberg's two-factor theory divides work-related needs into two categories: hygiene factors and reward factors.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?

Accepted Answer

A)  Avoidance learning 
B)  Punishment 
C)  Positive reinforcement 
D)  Extinction 
E)  Suspension

Question 11

The administration of a pleasant and rewarding consequence following a desired behavior is positive reinforcement.

Accepted Answer

A) True 
 B)False

Question 12

_____ incorporates high-level motivators into the work, including job responsibility, recognition, and opportunities for growth, learning, and achievement.

Accepted Answer

The answer of _____ incorporates high-level motivators into the work,...

Question 13

The _____ involves whether putting effort into a task will lead to high performance.

Accepted Answer

A)  P -> O expectancy 
B)  E -> P expectancy 
C)  O -> V expectancy 
D)  A -> Z expectancy 
E)  V -> P expectancy

Question 14

Employee motivation affects productivity, and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.

Accepted Answer

A) True 
 B)False

Question 15

Empowering employees means giving employees _____.

Accepted Answer

A)  information 
B)  knowledge 
C)  power 
D)  rewards 
E)  all of these

Question 16

_____ rewards are given by another person, typically a manager, and include promotions and pay increases.

Accepted Answer

The answer of _____ rewards are given by another person,...

Question 17

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?

Accepted Answer

A)  Self-actualization needs 
B)  Physiological needs 
C)  Esteem needs 
D)  Belongingness needs 
E)  Safety needs

Question 18

Which of these combines a number of tasks horizontally into one, new broader job?

Accepted Answer

A)  Job simplification 
B)  Job rotation 
C)  Job enrichment 
D)  All of these 
E)  None of these

Question 19

Which of these is sometimes called negative reinforcement?

Accepted Answer

A)  Avoidance learning 
B)  Punishment 
C)  Positive reinforcement 
D)  Extinction 
E)  Neutral learning

Question 20

Which of the following techniques reduces the likelihood that behavior will be repeated?

Accepted Answer

A)  Positive reinforcement 
B)  Negative reinforcement 
C)  Extinction 
D)  Reward enhancement 
E)  All of these

Exam 16: Motivating Employees

Hygiene factors are the same as dissatisfiers and include company policies and procedures.

_____ theory proposes that managers can increase motivation by setting specific, challenging goals that are accepted as valid by subordinates, then helping people track their progress toward goal achievement by providing timely feedback.

Which of the following are high-level needs, according to Herzberg, and include achievement, recognition, responsibility, and opportunity for growth?

_____ theory deals with employee's perception of fairness.

Employee stock ownership plans give employees part ownership of the organization, enabling them to share in improved profit performance.

_____ theory suggests that motivation depends on individuals' expectations about their ability to perform tasks and receive desired rewards.

Factors that influence job satisfaction based on fulfillment of high-level needs such as achievement, recognition, and opportunity for growth are called motivators.

Valence is the perceived value of a reward or outcome.

Herzberg's two-factor theory divides work-related needs into two categories: hygiene factors and reward factors.

Which of the following is the administration of a pleasant and rewarding consequence following a desired behavior?

The administration of a pleasant and rewarding consequence following a desired behavior is positive reinforcement.

_____ incorporates high-level motivators into the work, including job responsibility, recognition, and opportunities for growth, learning, and achievement.

The _____ involves whether putting effort into a task will lead to high performance.

Employee motivation affects productivity, and part of a manager's job is to channel motivation toward the accomplishment of organizational goals.

Empowering employees means giving employees _____.

_____ rewards are given by another person, typically a manager, and include promotions and pay increases.

Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?

Which of these combines a number of tasks horizontally into one, new broader job?

Which of these is sometimes called negative reinforcement?

Which of the following techniques reduces the likelihood that behavior will be repeated?