Question 1

Which of these is NOT a part of an organization's general environment?

Accepted Answer

A)  Technological 
B)  Economic 
C)  Competitors 
D)  Legal-political 
E)  Sociocultural

Question 2

Based on the notion that organizations are dealing with a very turbulent and uncertain external environment,more organizations are requiring ____ to perform boundary-spanning activities.

Accepted Answer

A)  top leaders 
B)  middle managers 
C)  line managers 
D)  all employees 
E)  suppliers

Question 3

All of the following are types of corporate cultures except

Accepted Answer

A)  adaptability culture. 
B)  clan culture. 
C)  consistency culture. 
D)  involvement culture. 
E)  achievement culture.

Question 4

McDonald's "We Love to See You Smile" represents a

Accepted Answer

A)  ceremony. 
B)  symbol. 
C)  ritual. 
D)  slogan. 
E)  political activity.

Question 5

Which of the following rules,according to Spotlight on Skills in Chapter 2,is about forging an emotional bond?

Accepted Answer

A)  Don't skip the small talk 
B)  Business is always personal 
C)  Remember that relationships are not short-term 
D)  Make contact frequently 
E)  Be efficient with use of time

Question 6

Scenario - Melissa Hill
Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Melissa needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find the correct strategy and information because the company was in financial trouble. The company's President wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon as they got reliable information.
-Melissa will be working primarily with

Accepted Answer

A)  the legal-political dimension. 
B)  the labor market. 
C)  the internal cultural dimension. 
D)  pressure groups. 
E)  the sociocultural dimension.

Question 7

Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

Accepted Answer

A)  Sociocultural dimension 
B)  Technological dimension 
C)  Economic dimension 
D)  Natural dimension 
E)  Environmental dimension

Question 8

Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment?

Accepted Answer

A)  Natural 
B)  Sociocultural 
C)  Legal/Political 
D)  International 
E)  Internal

Question 9

Scenario - Melissa Hill
Melissa Hill, sales manager for One-Hit-Wonder Record Company, was trying to create a new strategy to turn around the declining record sales the company was facing. Melissa needed to find a way to find out what the customers really wanted, since One-Hit-Wonder didn't have accurate information like the competitors did. It was imperative that she find the correct strategy and information because the company was in financial trouble. The company's President wanted all employees to help find information and work as a team to develop better relationships that might help the company. He also stated that he wanted the company to remain an independent company. Melissa realized that through hard work and team efforts, the company could get back on its feet as soon as they got reliable information.
-Which of the following best describes One-Hit-Wonder's culture?

Accepted Answer

A)  Clan culture 
B)  Achievement culture 
C)  Consistency culture 
D)  Adaptability culture 
E)  None of these

Question 10

The involvement culture is suited to organizations that are concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.

Accepted Answer

A) True 
 B)False

Question 11

A narrative based on rumors within the organization that can lead to destructive results if not carefully controlled by management is called an organizational story.

Accepted Answer

A) True 
 B)False

Question 12

Symbols,stories,heroes,slogans,and ceremonies combine to create an organization's culture.

Accepted Answer

A) True 
 B)False

Question 13

Scenario - Nikki Williams
Nikki Williams was working as the sales manager for Industrial Instruments. Some of the sales executives were showing signs of burnout. They were losing interest in their jobs and were no longer motivated to gain new accounts. The reward system focused on old reliable accounts, but Nikki was now under pressure to expand the customer base. Nikki had recently been to a seminar on corporate value systems. She recognized that the company's CEO wanted to change the way employees thought about the firm and the way they related to one another. She further recognized that a lasting solution to her problem required a fundamental shift in perception.
-Industrial Instruments operates in an environment that requires fast response and high-risk decision making.Which type of culture may be appropriate here?

Accepted Answer

A)  Consistency 
B)  Adaptability 
C)  Clan 
D)  Achievement 
E)  Involvement

Question 14

____________________ are organizations in the same industry that provide goods or services to the same set of customers.

Accepted Answer

The answer of ____________________ are organizations in the same industry...

Question 15

The involvement culture has a(n)____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

Accepted Answer

A)  external 
B)  internal 
C)  structural 
D)  competitive 
E)  technological

Question 16

Based on the model in the text,discuss the relationship between external environmental characteristics and uncertainty.

Accepted Answer

The answer of Based on the model in the text,discuss...

Question 17

What is likely to happen to organizations that pay little attention to either cultural values or business results?

Accepted Answer

A)  Unlikely to survive for long 
B)  No help for performance during hard times 
C)  Profitable in short run but difficult to sustain over long term 
D)  High performance 
E)  none of these

Question 18

The raw materials that organizations use to produce its outputs are provided by customers.

Accepted Answer

A) True 
 B)False

Question 19

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment,challenging new opportunities,or organizational crises.

Accepted Answer

A) True 
 B)False

Question 20

Physical symbols are associated with the surface level of organizational culture.

Accepted Answer

A) True 
 B)False

Exam 2: The Environment and Corporate Culture

Which of these is NOT a part of an organization's general environment?

Based on the notion that organizations are dealing with a very turbulent and uncertain external environment,more organizations are requiring ____ to perform boundary-spanning activities.

All of the following are types of corporate cultures except

McDonald's "We Love to See You Smile" represents a

Which of the following rules,according to Spotlight on Skills in Chapter 2,is about forging an emotional bond?

Which of the following dimensions of the general environment includes all elements that occur naturally on earth?

Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which dimension of the general business environment?

The involvement culture is suited to organizations that are concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.

A narrative based on rumors within the organization that can lead to destructive results if not carefully controlled by management is called an organizational story.

Symbols,stories,heroes,slogans,and ceremonies combine to create an organization's culture.

____________________ are organizations in the same industry that provide goods or services to the same set of customers.

The involvement culture has a(n) ____ focus on the involvement and participation of employees to rapidly meet changing needs from the environment.

Based on the model in the text,discuss the relationship between external environmental characteristics and uncertainty.

What is likely to happen to organizations that pay little attention to either cultural values or business results?

The raw materials that organizations use to produce its outputs are provided by customers.

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment,challenging new opportunities,or organizational crises.

Physical symbols are associated with the surface level of organizational culture.