Question 1

The deluge of communication that characterizes the digital age has made which stage of listening tougher than at any time in human history?

Accepted Answer

A)  Responding 
B)  Remembering 
C)  Attending 
D)  Selection

Question 2

Listening, as defined in your textbook, is broadly defined to include the written word.

Accepted Answer

A) True 
 B)False

Question 3

The primary goals of __________ feedback are to understand, confirm, and mirror what the speaker said. By contrast, the primary goals of__________ feedback are to judge the speaker's message and provide guidance.

Accepted Answer

A)  reflective; directive 
B)  directive; reflective 
C)  advising; analyzing 
D)  analyzing; advising

Question 4

While __________ involves focuses on only topics of interest, insulated listening involves tuning out unpleasant topics.

Accepted Answer

A)  selective listening 
B)  defensive listening 
C)  ambushing 
D)  pseudolistening

Question 5

Analyzing responses can arouse defensiveness because analysis implies being superior and in a position to evaluate.

Accepted Answer

A) True 
 B)False

Question 6

A number of factors such as physiological disorders and background noise can diminish __________, the first stage of listening.

Accepted Answer

A)  hearing 
B)  attending 
C)  understanding 
D)  remembering

Question 7

Spending several hours a day online consuming news and social media can impair listening through __________.

Accepted Answer

A)  information overload 
B)  personal concerns 
C)  rapid thought 
D)  noise

Question 8

Listening accuracy suffers when listening to multiple sources at the same time.

Accepted Answer

A) True 
 B)False

Question 9

Compare and contrast task-oriented and relational listening, noting their advantages and disadvantages.

Accepted Answer

The answer of Compare and contrast task-oriented and relational listening,...

Question 10

Explain how paraphrasing assists listening, and compare the main types of information typically paraphrased.

Accepted Answer

The answer of Explain how paraphrasing assists listening, and compare...

Question 11

What stage of the listening process demonstrates its transactional nature?

Accepted Answer

A)  Attending 
B)  Understanding 
C)  Remembering 
D)  Responding

Question 12

Which is NOT a potential problem with giving advice?

Accepted Answer

A)  Advising is an uncommon listening response that takes people by surprise. 
B)  It allows others to avoid responsibility for their decisions. 
C)  The position of advice recipient is a potentially unwelcome identity because it may imply inferiority. 
D)  What's right for one person may not be right for another.

Question 13

After attending two loud concerts and a fireworks display on the 4th of July long weekend, you find yourself asking people to repeat what they just said. What type of problem are you likely experiencing?

Accepted Answer

A)  Mindless listening 
B)  Auditory fatigue 
C)  Listening fidelity 
D)  De-escalatory spiral

Question 14

Mindless listening is a negative activity that should be avoided.

Accepted Answer

A) True 
 B)False

Question 15

Schemas and stereotypes are associated with which type of listening?

Accepted Answer

A)  Mindful 
B)  Mindless 
C)  Supportive 
D)  Relational

Question 16

Insulated listening is almost the opposite of selective listening.

Accepted Answer

A) True 
 B)False

Question 17

How do a supporting listening response and an evaluating response differ?

Accepted Answer

A)  An evaluating response is less effective. 
B)  A supporting response is less effective. 
C)  A supporting response is more directive and less reflective. 
D)  An evaluating response is more directive and less reflective.

Question 18

Which type of listening ignores the contributions of others and monopolizes speaking time?

Accepted Answer

A)  Selective listening 
B)  Pseudolistening 
C)  Defensive listening 
D)  Stage hogging

Question 19

Which statement is TRUE about hearing versus listening?

Accepted Answer

A)  Hearing occurs when the brain reconstructs electrochemical impulses into a representation of the original sound and then gives them meaning. 
B)  Hearing is not automatic. 
C)  Hearing is the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain 
D)  Hearing and listening are identical.

Question 20

Which listening response is the least helpful?

Accepted Answer

A)  I'd be upset too if my brother didn't call on my birthday. 
B)  How did you feel about your brother not calling on your birthday? 
C)  Your brother didn't call on your birthday, but it's only one day of the year. Let it go. 
D)  I know you felt really hurt when your brother didn't call on your birthday.

Exam 8: Listening: Receiving and Responding

The deluge of communication that characterizes the digital age has made which stage of listening tougher than at any time in human history?

Listening, as defined in your textbook, is broadly defined to include the written word.

The primary goals of feedback are to understand, confirm, and mirror what the speaker said. By contrast, the primary goals of feedback are to judge the speaker's message and provide guidance.

While __________ involves focuses on only topics of interest, insulated listening involves tuning out unpleasant topics.

Analyzing responses can arouse defensiveness because analysis implies being superior and in a position to evaluate.

A number of factors such as physiological disorders and background noise can diminish __________, the first stage of listening.

Spending several hours a day online consuming news and social media can impair listening through __________.

Listening accuracy suffers when listening to multiple sources at the same time.

Compare and contrast task-oriented and relational listening, noting their advantages and disadvantages.

Explain how paraphrasing assists listening, and compare the main types of information typically paraphrased.

What stage of the listening process demonstrates its transactional nature?

Which is NOT a potential problem with giving advice?

After attending two loud concerts and a fireworks display on the 4^th of July long weekend, you find yourself asking people to repeat what they just said. What type of problem are you likely experiencing?

Mindless listening is a negative activity that should be avoided.

Schemas and stereotypes are associated with which type of listening?

Insulated listening is almost the opposite of selective listening.

How do a supporting listening response and an evaluating response differ?

Which type of listening ignores the contributions of others and monopolizes speaking time?

Which statement is TRUE about hearing versus listening?

Which listening response is the least helpful?