Question 1

According to the "Best International Human Resource Management Practices Project," which country places a heavy emphasis on a person's potential and little emphasis on experience?

Accepted Answer

A)  Canada 
B)  Mexico 
C)  Japan 
D)  U.S.

Question 2

All of the following are disadvantage of an ethnocentric staffing approach EXCEPT ________.

Accepted Answer

A)  fewer opportunities for local staff's advancement 
B)  poor adaptation of expatriates in foreign countries 
C)  lack of managerial effectiveness of parent-country nationals 
D)  time spent training expatriates on the firm's policies and technologies

Question 3

All of the following are potential problem areas related to expatriate assignments EXCEPT ________.

Accepted Answer

A)  inadequate cultural training 
B)  performance appraisal feedback 
C)  career needs of expatriate's spouse 
D)  coordination with headquarters

Question 4

What is the goal of providing cross-cultural training to expatriate managers? Why do chains such as Starbucks and McDonald's provide extensive training to HCN managers?

Accepted Answer

The answer of What is the goal of providing cross-cultural...

Question 5

Which of the following is the LEAST critical area of expatriate preparation?

Accepted Answer

A)  cultural training 
B)  language instruction 
C)  repatriation procedures 
D)  familiarity with everyday matters

Question 6

Which of the following terms refers to employees who work and live in a foreign country but remain citizens of the country where the employing organization is headquartered?

Accepted Answer

A)  independent contractors 
B)  temporary workers 
C)  local employees 
D)  expatriates

Question 7

Which of the following methods is used by many firms to reduce the overall costs of expatriate assignments?

Accepted Answer

A)  extending the expatriate's tour 
B)  allowing expatriates more trips home 
C)  standardizing global compensation 
D)  implementing global benefits policies

Question 8

All of the following are most likely components of an expatriate's total compensation package EXCEPT ________.

Accepted Answer

A)  health insurance 
B)  housing allowance 
C)  relocation expenses 
D)  performance based pay

Question 9

According to surveys of SME managers, which of the following is the top training priority for e-business development?

Accepted Answer

A)  addressing security and privacy concerns 
B)  understanding electronic payment methods 
C)  understanding mobile commerce 
D)  devising a sustainable revenue model

Question 10

Hsi-An Shih' s study of MNE's in five different countries found that goals were set by individual employees and finalized by host-country managers in all of the following countries EXCEPT ________.

Accepted Answer

A)  Netherlands 
B)  South Korea 
C)  Japan 
D)  U.S.A.

Question 11

Which of the following staffing approaches has the broadest geographical pool from which to recruit?

Accepted Answer

A)  regiocentric 
B)  polycentric 
C)  ethnocentric 
D)  global

Question 12

Sears Department Store has over 900 stores in the U.S. and over 300 stores in Mexico and Canada. Sears has been particularly successful in Mexico, and the firm's executives believe Sears should expand into other Latin American countries. As a result, plans are underway for the construction of a new Sears store in Managua, Nicaragua. Construction should be complete within three months, so staff selection needs to begin soon. Sears' executives are considering the idea of using parent-country nationals to manage the new store in Nicaragua. Which of the following, if true, best supports the argument that parent-country nationals should manage the Sears in Nicaragua?

Accepted Answer

A)  Sears encourages employees to participate in community outreach programs. 
B)  Sears' computerized testing for employee recruitment is only available in English. 
C)  Sears wants to maintain close control of the Nicaragua store for at least three years. 
D)  Sears' managers in Nicaragua will choose what items to stock based on local customs.

Question 13

What is the primary concern of Western managers in China according to a study by Bjorkman and Lu?

Accepted Answer

A)  competing with Chinese firms 
B)  handling nepotism issues 
C)  compensating expatriates 
D)  compensating HCNs

Question 14

Training during the export stage of globalization will most likely focus on ________.

Accepted Answer

A)  parent-country products 
B)  global conduct policies 
C)  product and service systems 
D)  production and service procedures

Question 15

Which of the following international staffing approaches will most likely produce a specific mix of PCNs, HCNs, and TCNs?

Accepted Answer

A)  ethnocentric 
B)  polycentric 
C)  subcentric 
D)  regiocentric

Question 16

In which of the following countries would a chief finance officer most likely earn the largest salary?

Accepted Answer

A)  Thailand 
B)  Malaysia 
C)  India 
D)  China

Question 17

Why is expatriate compensation complicated? What are universal best practices regarding employee compensation?

Accepted Answer

The answer of Why is expatriate compensation complicated? What are...

Question 18

Managerial training in ________ is becoming increasingly important among firms in emerging markets as a way to capitalize on new strategic opportunities.

Accepted Answer

A)  e-business development 
B)  HR management policies 
C)  cultural adaptation 
D)  accounting practices

Question 19

Which of the following is NOT one of the reasons that most MNCs shift from an ethnocentric to a polycentric or regiocentric staffing approach?

Accepted Answer

A)  Staffing with expatriates is costly to MNCs. 
B)  Local governments pressure MNCs to hire locals. 
C)  Technical competence among local managers has improved. 
D)  Using local managers enables MNCs to maintain tight strategic control.

Question 20

According to the "Best International Human Resource Management Practices Project," employers in Anglo countries believe that ________ are the most important selection criteria.

Accepted Answer

A)  education level, job interview, and global experience 
B)  seniority level, technical skills, and interpersonal skills 
C)  employment test, work experience, and education level 
D)  job interview, technical skills, and work experience

Exam 9: Staffing Training and Compensation for Global Operations