Tech a Says That the Customer Concern Is the Focus

Tech A says that the customer concern is the focus of step 1 of the diagnostic process. Often the concern is documented on the repair order prior to the technician receiving the vehicle. Tech B says the technician who works on the vehicle should take time to fully understand the concern, read the repair order, and possibly talk further with the customer to understand the nature of the problem. Who is correct?

A) Tech A only
B) Tech B only
C) Both A and B
D) Neither A nor B

Correct Answer:

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