When Appropriate, the Active Listener Encourages the Speaker to Further

Q7: The active listener focuses all of his

Q8: A diagnosis is the conclusion a technician

Q9: All of the following are forms used

Q10: When possible, which of the following is

Q11: A repair order is also called a

Q13: Most manufacturers store all service history performed

Q14: If required in your shop policy, note

Q15: The service history of the vehicle gives

Q16: "Researching Possible Faults and Gathering Information" is

Q17: It is best to have a proven