If Required in Your Shop Policy, Note the Details of the ______

Q9: All of the following are forms used

Q10: When possible, which of the following is

Q11: A repair order is also called a

Q12: When appropriate, the active listener encourages the

Q13: Most manufacturers store all service history performed

Q15: The service history of the vehicle gives

Q16: "Researching Possible Faults and Gathering Information" is

Q17: It is best to have a proven

Q18: Technician A says manufacturers provide technical service

Q19: In strategy-based diagnosis, which step comes before