Question 1

Discuss three types of stereotyping.

Accepted Answer

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Question 2

Justyne supervises several employees who seem to have low self-efficacy. To improve this situation, she should do all the following EXCEPT

Accepted Answer

A)  serve as a role model and mentor to them. 
B)  provide guided experiences. 
C)  avoid rewarding small successes. 
D)  nurture their self-efficacy. 
E)  give positive feedback and constructive pointers.

Question 3

Timothy was hiring a new financial analyst, and he had several good candidates. He was leaning toward hiring Jade, a Japanese American woman, because he thinks Asians are better at math. Timothy is exhibiting which distortion in perception?

Accepted Answer

A)  racism 
B)  recency effect 
C)  stereotyping 
D)  Pygmalion effect 
E)  self-serving bias

Question 4

The statement "I really don't like that Randall got so angry in that meeting" reflects the ________ component of an attitude.

Accepted Answer

A)  behavioral 
B)  factual 
C)  cognitive 
D)  value 
E)  affective

Question 5

________ is a state of emotional, mental, and even physical exhaustion, expressed as listlessness, indifference, or frustration.

Accepted Answer

A)  Eustress 
B)  Distress 
C)  Burnout 
D)  Role overload 
E)  Role ambiguity

Question 6

Name and describe at least four major barriers to organizational diversity.

Accepted Answer

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Question 7

During a managers meeting, Maritza rolled her eyes three times, made a cynical remark, and slammed her notebook down on the table. How would you describe Maritza?

Accepted Answer

A)  She is a stink bomb thrower. 
B)  She is an entangler. 
C)  She is a porcupine. 
D)  She is a complainer. 
E)  She is a blamer.

Question 8

Define the Pygmalion effect, and explain how you can use it to get a final grade of A or B in this class.

Accepted Answer

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Question 9

Roberto really enjoys mingling at work functions, both to network for new contacts and simply to share stories with other interesting people. Roberto probably scores high in

Accepted Answer

A)  emotional stability. 
B)  conscientiousness. 
C)  agreeableness. 
D)  extroversion. 
E)  openness to experience.

Question 10

List and describe the four traits of EI.

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Question 11

Research has shown that four-year-old African-American boys are suspended and expelled more often than any other race or gender, regardless of the race of the teacher. The reasons most often given are that they just can't sit still and control their bodies. This is an example of

Accepted Answer

A)  age stereotype. 
B)  recency effect. 
C)  halo effect. 
D)  casual attribution. 
E)  implicit bias.

Question 12

While a moderate amount of stress can have some health and behavioral benefits, excess stress can reveal itself in all of the following ways EXCEPT

Accepted Answer

A)  insomnia. 
B)  slurred speech. 
C)  hostility. 
D)  alcohol abuse. 
E)  heart attack.

Question 13

________ consists of stable psychological traits and behavioral attributes that give a person his or her identity.

Accepted Answer

A)  Character 
B)  Personality 
C)  Attitudes 
D)  Attributions 
E)  Values

Question 14

If you have a(n) ________, you believe you control your own destiny.

Accepted Answer

A)  tolerance for ambiguity 
B)  low level of self-efficacy 
C)  external locus of control 
D)  internal locus of control 
E)  high level of learned helplessness

Question 15

If a person is satisfied with their job, which of the following may NOT be reduced?

Accepted Answer

A)  workload 
B)  absenteeism 
C)  turnover 
D)  stress 
E)  tardiness

Question 16

Define locus of control, self-efficacy, and self-esteem. Explain how a manager might manage employees with each of these personality traits. Describe how you would rate yourself on each of these dimensions and explain your answers.

Accepted Answer

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Question 17

________ is the tendency to attribute to an individual the characteristics one believes are typical of the group to which that individual belongs.

Accepted Answer

A)  Stereotyping 
B)  Selective perception 
C)  Self-serving bias 
D)  Attribution 
E)  The halo effect

Question 18

Orchid spa has spent the last year focusing on reducing absenteeism and turnover. It is critical to the business that clients are able to see the same massage therapist or skin specialist every time they come. Which of the following strategies do you think they should try?

Accepted Answer

A)  Have prospective employees take an intelligence test. 
B)  Limit the number of employees that each supervisor has. 
C)  Offer employee benefits, such as flexible work hours. 
D)  Evaluate employee performance weekly. 
E)  Wait to provide onboarding until the employee has stayed two months.

Question 19

Those who have the Type A behavior pattern are involved in a chronic, determined struggle to accomplish more in less time.

Accepted Answer

A) True 
 B)False

Question 20

Describe the four layers of diversity in Gardenswartz and Rowe's diversity wheel. Provide a definition of the center layer and an example of each of the other layers.

Accepted Answer

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Exam 11: Managing Individual Differences and Behaviour: Supervising People As People