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    Information Technology Infrastructure Library (ITIL)
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    Exam 3: ITIL 4 Foundation
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    Which Practice Uses Techniques Such as SWOT Analysis, Balanced Scorecard
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Which Practice Uses Techniques Such as SWOT Analysis, Balanced Scorecard

Question 123

Question 123

Multiple Choice

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?


A) Incident management
B) Problem management
C) Continual improvement
D) Service request management

Correct Answer:

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