Question 1

You are the business analyst for a large, complex solution and you are working with the stakeholders to determine the prioritization of the requirements. You would like to use the decision analysis to determine the best decision for the requirements outcome. You must know four things as part of decision analysis. Which one of the following will not help you with this approach to the requirements prioritization process?

Accepted Answer

A)  The values, goals, and objectives that are relevant to the requirements 
B)  The consequences of each possible decision 
C)  The nature of the decision that must be made 
D)  The future value of the requirements

Question 2

What element of the conduct elicitation activity is tracked to provide a basis for future planning?

Accepted Answer

A)  Time actually spent eliciting the requirements 
B)  Number of stakeholders that did not participate in the requirements elicitation 
C)  Cost of actually eliciting the requirements 
D)  Changes that entered the scope throughout the requirements elicitation activities

Question 3

A customer has provided a business analyst (BA) with many business requirements and some have inter-dependencies with other requirements. To ensure the requirements are delivered according to customer expectations, which requirements attribute should the BA consider including in the project requirements document?

Accepted Answer

A)  Priority 
B)  Constraints 
C)  Unique identifier 
D)  Acceptance criteria

Question 4

You are completing enterprise analysis. Management has asked you to create a document that will help them create a go/no go decision to invest and more forward with a proposed project. What document does management want you to create?

Accepted Answer

A)  Feasibility study 
B)  Project scope 
C)  Solution scope 
D)  Business case

Question 5

A company is in the middle of a large-scale project. Safety concerns have been brought up by several stakeholders, and this has led to numerous proposed changes. The business analyst (BA) must now assess the impact that marking these changes will have on the project. When assessing the impact of safety concerns, which of the following should be considered?

Accepted Answer

A)  Cost/benefit analysis 
B)  Urgency 
C)  Risk register 
D)  Design

Question 6

A business analyst (BA) is preparing for observation. A passive approach has been selected for establishing performance metrics. What should be identified for the next step?

Accepted Answer

A)  Dependencies 
B)  Communication channels 
C)  Performance measures 
D)  Participants

Question 7

What type of interview is the most common as part of requirements elicitation?

Accepted Answer

A)  Many-to-one 
B)  Many-to-many 
C)  One-to-one 
D)  One-to-many

Question 8

Which of the following is the best definition of the business rules analysis?

Accepted Answer

A)  To define the people that govern decisions in and organization and that define, constrain, or enable organizational policies. 
B)  To define the job functions, roles and responsibilities, and the designation of power among the project stakeholders. 
C)  To define the rules that govern decisions in and organization and that define, constrain, or enable organizational policies. 
D)  To define the historical information that is available for the business analyst to rely on for his research.

Question 9

You are the business analyst for your organization. A customer has approached your organization and is requesting that your company create new software for them that will help them collect customer information. In regard to enterprise analysis this business needs stems from which one of the following need generation approaches?

Accepted Answer

A)  Bottom-up 
B)  External drivers 
C)  Middle management 
D)  Top-down

Question 10

The business analyst (BA) has been tasked with assessing and recommending the best solution that fits an organization's need for a new third-party sales tool. What technique would be used for identifying suitable options?

Accepted Answer

A)  Balanced scorecard 
B)  Decision analysis 
C)  Vendor assessment 
D)  Process analysis

Question 11

The business analysis approach generally defines all of the following attributes except for which one?

Accepted Answer

A)  Requirements for solutions acceptance 
B)  Deliverables 
C)  Team roles 
D)  Analysis technique

Question 12

A business analyst (BA) has been given a defect during user acceptance testing. After analyzing the defect, the BA determines it is a change in the requirement. What does the BA need to do to assess the change?

Accepted Answer

A)  Close the defect "working as designed" 
B)  Evaluate the risk analysis and management information 
C)  Perform a root cause analysis 
D)  Conduct an impact analysis using traceability

Question 13

The business analysis approach generally defines all of the following attributes except for which one?

Accepted Answer

A)  Deliverables 
B)  Requirements for solutions acceptance 
C)  Analysis technique 
D)  Team roles

Question 14

Which of the following reports is generated whenever the project is slipping off the project schedule and includes an explanation of the problem?

Accepted Answer

A)  Status report 
B)  Schedule variance report 
C)  Delay report 
D)  Cost variance report

Question 15

A large insurance company wants to buy a new claims processing system or upgrade one of its two existing systems. Each year the claims department is given a $3,5 million budget to spend. Time is of the essence since there are some regulatory changes that will be coming the following year that will require several features that currently neither one of the two claims systems currently support. There are eight stakeholders involved in this initiative. There are local to where the claim systems are managed, while five are located across the country. The business analyst (BA) struggled to get all stakeholders to agree on the desired features but ultimately got agreement on ten identified key features for the new claims systems. The BA was able to build a current state and future state process model which included all ten key features. System A processes 75% of the company's claims. It is 5 years old and the claim processors love it because it is easy to use. However it must go offline for two hours each day. The code is very modular so it does have flexibility to be modified. To upgrade system A to have all ten features it would cost %5 million. System A would be at capacity if it were to process all of the company's claims. System B processes 25% of the company's claims. It is an older mainframe system, but rarely goes offline. It could easily handle double the number of claims that system A processes. However, it has a lot of legacy code and would cost $6 million to upgrade. Both systems have some of the ten desired key features. But neither system has all ten. The cost to buy a new system would be $7 million. Below is the estimated cost for each feature in priority order.  What kind of analysis must the BA do to determine if one of the systems is better suited to be modified and upgraded?

Accepted Answer

A)  Stakeholder Analysis 
B)  Decision Analysis 
C)  Process Analysis 
D)  Risk Analysis

Question 16

A non-profit utility company has 900 employees, a majority of whom are hourly employees and must track their time using a paper-based process. A few years ago the Director of Human Resources purchased a software system to eliminate the current paper-based time reporting process. No requirements specific to the utility company were defined prior to the purchase. A team was formed to implement the software. During implementation process, the team discovered the software lacked functionality and was not robust enough to support the general ledger requirements. The company stopped the effort and incurred a $500,000 USD loss on the cost of the software. This year, the Director of Finance requested that a team investigate the current paper-based time reporting process and recommend solutions. The Director of Finance feels that the Director of Human Resources must be involved as a critical stakeholder. The Director of Human Resources is still bitter about the last effort because the process 'stopped'. During a design review meeting to discuss the future state, all stakeholders are in agreement except the Director of Human Resources. Who makes the final decision?

Accepted Answer

A)  All stakeholders must be in complete agreement 
B)  The sponsor 
C)  The BA 
D)  Those identified in the governance approach

Question 17

A martial arts organization has been expanding throughout the mid-Atlantic states and has hired a business analyst (BA) to create a system that will enable the organization to manage its growing needs. The following list describes some of the operations of the martial arts organization: The martial arts organization offers a variety of seminars to trainees that span the entire spectrum of the martial arts training system. Each seminar is made up of a set of techniques. Coaches in the martial arts organization are assigned seminars to teach according to the area that they specialize in and their availability. The martial arts organization publishes and maintains a web-based calendar of the different seminars (and the assigned coaches) every quarter for the trainees to view. The seminar administrator in the martial arts organization manages the seminars (including seminar content), assigns seminars to coaches, and defines the seminar schedule. To ensure understanding of the business need, the BA has created three Unified Modelling Language (UML) diagrams, which are shown below:    The BA is analyzing the requirements that are represented in the Class Diagram. In addition to the diagram, the BA would like to include a separate document that has the information about the data elements to ensure a common understanding of the classes' attributes. What technique is used to define the data elements?

Accepted Answer

A)  Data Dictionary 
B)  Data Mining 
C)  Glossary 
D)  Reviews

Question 18

You are the business analyst for your organization and are in the process of creating the solution approach for a technology problem. Which one of the following definitions best describes the solution approach?

Accepted Answer

A)  It is the documentation and control of changes to the product scope as approved by the project stakeholders. 
B)  Defines the general approach that will be taken to create or acquire new capabilities required to meet the business need. 
C)  It is an uncertain event or condition that may have a positive or negative impact on the abilities of the chartered project. 
D)  Decomposes the project scope into smaller deliverables; each deliverable is subdivided repeatedly until the deliverable cannot or should not be broken down any further.

Question 19

A company is reconfiguring its business processes to improve the quality of its products and lower operational costs. This includes defining metrics that will be used to evaluate the effectiveness of future change strategy. Which of the following techniques achieves this goal?

Accepted Answer

A)  Business case 
B)  Decision modelling 
C)  Financial analysis 
D)  Balanced scorecard

Question 20

There are four inputs to the plan business analysis activities. Which one of the following is not an input to the plan business analysis activities process?

Accepted Answer

A)  List of identified risks 
B)  Organizational process assets 
C)  Business analysis approach 
D)  Stakeholder list, roles, and responsibilities

Exam 1: Certified Business Analysis Professional

What element of the conduct elicitation activity is tracked to provide a basis for future planning?

You are completing enterprise analysis. Management has asked you to create a document that will help them create a go/no go decision to invest and more forward with a proposed project. What document does management want you to create?

A business analyst (BA) is preparing for observation. A passive approach has been selected for establishing performance metrics. What should be identified for the next step?

What type of interview is the most common as part of requirements elicitation?

Which of the following is the best definition of the business rules analysis?

The business analyst (BA) has been tasked with assessing and recommending the best solution that fits an organization's need for a new third-party sales tool. What technique would be used for identifying suitable options?

The business analysis approach generally defines all of the following attributes except for which one?

A business analyst (BA) has been given a defect during user acceptance testing. After analyzing the defect, the BA determines it is a change in the requirement. What does the BA need to do to assess the change?

The business analysis approach generally defines all of the following attributes except for which one?

Which of the following reports is generated whenever the project is slipping off the project schedule and includes an explanation of the problem?

You are the business analyst for your organization and are in the process of creating the solution approach for a technology problem. Which one of the following definitions best describes the solution approach?

A company is reconfiguring its business processes to improve the quality of its products and lower operational costs. This includes defining metrics that will be used to evaluate the effectiveness of future change strategy. Which of the following techniques achieves this goal?

There are four inputs to the plan business analysis activities. Which one of the following is not an input to the plan business analysis activities process?