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A Firm Has Discovered a Product Quality Issue

Question 1

Multiple Choice

A firm has discovered a product quality issue. What should be the first step in responding to this issue?


A) Determine the root cause of the quality issue.
B) Separate the non-conforming products.
C) Trace the location of the faulty product in the supply chain.
D) Replace faulty products when they are returned by the end user.

Correct Answer:

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