Question 1

Communication _______________ are conditions, such as noise or drowsiness from medication, that interfere with the effective exchange of messages.

Accepted Answer

barriers

Question 2

A _______________ question in which you suggest a possible answer can be appropriate to ask if a patient is having difficulty understanding or responding.

Accepted Answer

leading

Question 3

Including a possible answer within a question may lead to miscommunication.

Accepted Answer

A) True 
 B)False  True

Question 4

Match between columns
                        Premises: A yes-no question

Accepted Answer

The Answer of Leading and Closed-ended and Paraphrasing and Open-ended is...

Question 5

What is the best strategy to follow when listening to a patient who is speaking in favor of something about which you strongly disagree?

Accepted Answer

A)   Think about the reasons she is wrong.
B)   Excuse yourself politely and leave.
C)   Listen carefully and ask about her beliefs.
D)   Ignore what she is saying.

Question 6

Serious legal problems can result if a health care professional touches a patient in a way that the patient believes is not appropriate.

Accepted Answer

A) True 
 B)False

Question 7

Match between columns
                        Premises: Describes using a gesture to communicate meaning

Accepted Answer

The Answer of Paraphrasing and Open-ended and Nonverbal and Closed-ended is...

Question 8

Match between columns
                        Premises: A question that requires more than a one-word answer

Accepted Answer

The Answer of Paraphrasing and Nonverbal and Probing and Open-ended is...

Question 9

A respiratory therapist who tries to imagine the fear a patient experiences when he has difficulty catching his breath is practicing:

Accepted Answer

A)   empathy.
B)   sympathy.
C)   feedback.
D)   reflection.

Question 10

Of the many oral communication skills needed by the health care professional, the MOST important for building effective patient relations is:

Accepted Answer

A)   using medical terminology correctly.
B)   planning messages in advance.
C)   listening actively.
D)   using feedback appropriately.

Question 11

Match between columns
                        Premises: Prompting the speaker confirm his/her meaning by completing or adding to original message

Accepted Answer

The Answer of Paraphrasing and Closed-ended and Probing and Reflecting is...

Question 12

Listening to patients who must stay in a health care facility can help relieve their loneliness and depression.

Accepted Answer

A) True 
 B)False

Question 13

When communicating with individuals who have Alzheimer's disease, it is a good strategy to confront and correct them if what they say is incorrect or doesn't make sense.

Accepted Answer

A) True 
 B)False

Question 14

Communication is considered to be successful when:

Accepted Answer

A)   the sender speaks clearly.
B)   the receiver agrees with the message.
C)   the message has an important purpose.
D)   the message is correctly interpreted by the receiver.

Question 15

Mastering a set of specific speaking skills will ensure that the health care professional is able to communicate effectively.

Accepted Answer

A) True 
 B)False

Question 16

A physical therapist assistant greets her patient, gives instructions about performing an exercise, and then leaves the room. Which necessary communication step did she miss?

Accepted Answer

A)   Set a goal
B)   Check for understanding
C)   Repeat the instructions
D)   Evaluate the encounter

Question 17

When planning a nutrition class for Dr. Eldridge's patients, dietetic technician Jan sets educational goals, also called learning _________________________, that state what the patients will know or do after attending the class.

Accepted Answer

The answer of When planning a nutrition class for Dr....

Question 18

The ability of health care professionals to communicate effectively is as important as their technical skills.

Accepted Answer

A) True 
 B)False

Question 19

What is the BEST course of action when performing a procedure on a patient whose condition causes a strong, unpleasant odor?

Accepted Answer

A)   Do the procedure as quickly as possible.
B)   Be honest about the unpleasantness of the odor.
C)   Be sure your facial expression communicates caring and reassurance.
D)   Keep your facial expression neutral.

Question 20

It is never appropriate to use humor in health care communication encounters.

Accepted Answer

A) True 
 B)False

Exam 16: The Communication Process

Communication _______________ are conditions, such as noise or drowsiness from medication, that interfere with the effective exchange of messages.

A _______________ question in which you suggest a possible answer can be appropriate to ask if a patient is having difficulty understanding or responding.

Including a possible answer within a question may lead to miscommunication.

Match each question and feedback technique with the correct description below.

What is the best strategy to follow when listening to a patient who is speaking in favor of something about which you strongly disagree?

Serious legal problems can result if a health care professional touches a patient in a way that the patient believes is not appropriate.

Match each question and feedback technique with the correct description below.

Match each question and feedback technique with the correct description below.

A respiratory therapist who tries to imagine the fear a patient experiences when he has difficulty catching his breath is practicing:

Of the many oral communication skills needed by the health care professional, the MOST important for building effective patient relations is:

Match each question and feedback technique with the correct description below.

Listening to patients who must stay in a health care facility can help relieve their loneliness and depression.

When communicating with individuals who have Alzheimer's disease, it is a good strategy to confront and correct them if what they say is incorrect or doesn't make sense.

Communication is considered to be successful when:

Mastering a set of specific speaking skills will ensure that the health care professional is able to communicate effectively.

A physical therapist assistant greets her patient, gives instructions about performing an exercise, and then leaves the room. Which necessary communication step did she miss?

When planning a nutrition class for Dr. Eldridge's patients, dietetic technician Jan sets educational goals, also called learning _________________________, that state what the patients will know or do after attending the class.

The ability of health care professionals to communicate effectively is as important as their technical skills.

What is the BEST course of action when performing a procedure on a patient whose condition causes a strong, unpleasant odor?

It is never appropriate to use humor in health care communication encounters.