___________________ Messages Offer Thanks, Recognition, or Sympathy

Q41: One important guideline when preparing instructions is

Q42: You should never send a goodwill message

Q43: When sending condolences, which of the following

Q44: Which of the following sentences would be

Q45: When you respond to customers online, you

Q47: Imperative mood (phrasing items as commands)should be

Q48: In the closing paragraph of an adjustment

Q49: In the popular block letter format, which

Q50: Place any details explaining your request for

Q51: It is good business practice to write