Imperative Mood (Phrasing Items as Commands)should Be Avoided in All

Q42: You should never send a goodwill message

Q43: When sending condolences, which of the following

Q44: Which of the following sentences would be

Q45: When you respond to customers online, you

Q46: _ messages offer thanks, recognition, or sympathy.

Q48: In the closing paragraph of an adjustment

Q49: In the popular block letter format, which

Q50: Place any details explaining your request for

Q51: It is good business practice to write

Q52: Most workplace communications will involve routine messages