Question 1

In the context of customer relationship management (CRM)applications,which approach is chosen by organizations with an established IT infrastructure?

Accepted Answer

A) Subscription-oriented CRM 
B) Cloud-based CRM 
C) Web-based CRM 
D) On-premises CRM

Question 2

Which is an example of a third-party exchange?

Accepted Answer

A) Twitter.com 
B) WordPress.com 
C) Expedia.com 
D) Farms.com

Question 3

In the context of knowledge management,tacit knowledge can be captured easily in data repositories.

Accepted Answer

A) True 
 B)False

Question 4

In the context of supply chain management (SCM)systems,which of the following markup languages has helped organizations use the Internet and Open electronic data interchange (EDI)perform the same function as that of traditional EDI?

Accepted Answer

A) XML 
B) HTML 
C) SGML 
D) SML

Question 5

In a manufacturing firm's supply chain,raw materials flow from _____ to manufacturers,where they are transformed into finished goods.

Accepted Answer

A) suppliers 
B) traders 
C) retailers 
D) distributors

Question 6

Which is true of an enterprise resource planning (ERP)system?

Accepted Answer

A) It has compatibility problems with legacy systems. 
B) It results in increased labor costs. 
C) It increases order-to-fulfillment time. 
D) It reduces data accuracy and results in slow response time.

Question 7

The best way to gather tacit knowledge is interactively,such as asking an employee specific questions about how he or she would handle an issue.

Accepted Answer

A) True 
 B)False

Question 8

A _____ is an integrated network consisting of an organization,its vendors,transportation companies,and brokers used to deliver goods and services to customers.

Accepted Answer

A) supply chain 
B) performance tracker 
C) database system 
D) resource hub

Question 9

_____ help businesses maintain a competitive edge in the supply chain by solving time-constraint problems for international trade and making it possible to conduct business around the clock.

Accepted Answer

A) E-checks 
B) E-marketplaces 
C) E-procurements 
D) E-wallets

Question 10

In the context of knowledge management,which task is performed by the chief knowledge officer (CKO)in an organization?

Accepted Answer

A) Ensuring that key knowledge resources are properly collected,stored,and disseminated among the consumers 
B) Ensuring that the organization profits from knowledge resources 
C) Focusing on gaining and leveraging a keen understanding of consumers 
D) Identifying groups of people based on common interests and recommending products or services

Question 11

Which component of an enterprise resource planning (ERP)system provides information related to e-procurement?

Accepted Answer

A) The purchasing component 
B) The vendor integration component 
C) The human resources component 
D) The accounting component

Question 12

_____ is an executive position created for overseeing knowledge management within an organization.

Accepted Answer

A) Lead knowledge worker 
B) Lead knowledge mobilizer 
C) Chief knowledge officer 
D) Chief knowledge programmer

Question 13

In a customer relationship management (CRM)system,e-commerce sites use _____ to send notifications on new products and services.

Accepted Answer

A) extranets 
B) e-mail 
C) spectra 
D) data-mining tools

Question 14

An online auction is based on the _____,which brings buyers and sellers together in a virtual marketplace.

Accepted Answer

A) franchise model 
B) recurring revenue business model 
C) brokerage business model 
D) subscription model

Question 15

Discuss the supply chain management (SCM)activities that can be improved by Internet-enabled SCM.

Accepted Answer

The answer of Discuss the supply chain management (SCM)activities that...

Question 16

Which vendor offers comprehensive solutions for organizations that do not have in-house resources to develop a supply chain management (SCM)system?

Accepted Answer

A) SAP 
B) Sun Microsystems 
C) Microsoft 
D) Red Hat

Question 17

In the context of customer relationship management,briefly explain the process of personalization.

Accepted Answer

The answer of In the context of customer relationship management,briefly...

Question 18

In the context of customer relationship management,_____ is used to manage call centers and help desks.

Accepted Answer

A) salesforce automation 
B) eCRM 
C) survey management 
D) automated customer service

Question 19

One of the drawbacks of a well-designed enterprise resource planning (ERP)system is that it tends to increase the cost of inventories.

Accepted Answer

A) True 
 B)False

Question 20

A(n)_____ system is an application used in all the functions of a business and supports decision making throughout the organization.

Accepted Answer

A) enterprise 
B) collaboration 
C) decentralized 
D) analog

Exam 11: Enterprise Systems

In the context of customer relationship management (CRM) applications,which approach is chosen by organizations with an established IT infrastructure?

Which is an example of a third-party exchange?

In the context of knowledge management,tacit knowledge can be captured easily in data repositories.

In the context of supply chain management (SCM) systems,which of the following markup languages has helped organizations use the Internet and Open electronic data interchange (EDI) perform the same function as that of traditional EDI?

In a manufacturing firm's supply chain,raw materials flow from _____ to manufacturers,where they are transformed into finished goods.

Which is true of an enterprise resource planning (ERP) system?

The best way to gather tacit knowledge is interactively,such as asking an employee specific questions about how he or she would handle an issue.

A _____ is an integrated network consisting of an organization,its vendors,transportation companies,and brokers used to deliver goods and services to customers.

_____ help businesses maintain a competitive edge in the supply chain by solving time-constraint problems for international trade and making it possible to conduct business around the clock.

In the context of knowledge management,which task is performed by the chief knowledge officer (CKO) in an organization?

Which component of an enterprise resource planning (ERP) system provides information related to e-procurement?

_____ is an executive position created for overseeing knowledge management within an organization.

In a customer relationship management (CRM) system,e-commerce sites use _____ to send notifications on new products and services.

An online auction is based on the _____,which brings buyers and sellers together in a virtual marketplace.

Discuss the supply chain management (SCM)activities that can be improved by Internet-enabled SCM.

Which vendor offers comprehensive solutions for organizations that do not have in-house resources to develop a supply chain management (SCM) system?

In the context of customer relationship management,briefly explain the process of personalization.

In the context of customer relationship management,_____ is used to manage call centers and help desks.

One of the drawbacks of a well-designed enterprise resource planning (ERP)system is that it tends to increase the cost of inventories.

A(n) _____ system is an application used in all the functions of a business and supports decision making throughout the organization.