Question 1

Which supply chain management strategy is most appropriate when demand is unpredictable but supply lead times are short?

Accepted Answer

A)  Lean supply chain management 
B)  Reactive supply chain management 
C)  Agile supply chain management 
D)  Proactive supply chain management 
E)  Leagile supply chain management

Question 2

Management practices that reflect a highly coordinated effort between supply chain partners are said to be "integrated."

Accepted Answer

A) True 
 B)False

Question 3

Describe contract logistics.How does contract logistics affect the efficient deployment of supply chain management?

Accepted Answer

The answer of Describe contract logistics.How does contract logistics affect...

Question 4

Whirlpool and Lowe's
Every week,Whirlpool and Lowe's have an on-line conference call to discuss what appliances are selling in the stores,and what capacity Whirlpool has to make product.Often,the discussion revolves around a particular model that is selling at a higher than expected rate in Lowe's.This often results in Whirlpool quickly flexing its supply chain to make more of the high-selling product and delivering it to Lowe's customers.However,sometimes the answer is that Whirlpool and/or its suppliers do not have the capacity to make more of the product in question.It then becomes a question of demand shaping for Lowe's.What promotions,in-store displays,sales incentives,etc.can Lowe's implement to shift demand from the capacity-constrained model to one that the supply chain has more capacity to deliver? In this way,Lowe's,Whirlpool,and their suppliers manage supply and also demand.
-Refer to Whirlpool and Lowe's.Does high role specificity exist in this relationship?

Accepted Answer

A)  Yes,because there is joint leadership 
B)  No,because the system used does not allow for measurement integration 
C)  Yes,because electronic communications reduces delays and errors 
D)  Yes,because there is relationship integration 
E)  No,because there is no returns integration

Question 5

What is an inventory control system? Discuss the objective of inventory management and describe materials requirement planning (MRP)and distribution resource planning (DRP).

Accepted Answer

The answer of What is an inventory control system? Discuss...

Question 6

A materials-handling system does all of the following EXCEPT:

Accepted Answer

A)  dispatching the goods to temporary storage areas 
B)  selecting goods for shipment 
C)  receiving goods into the warehouse 
D)  transports the goods by rail,motor carriers,pipelines,or other modes 
E)  identifying,sorting,and labeling the goods

Question 7

The demand management process seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level of creating demand-related plans of action prior to actual customer purchasing behavior.

Accepted Answer

A) True 
 B)False

Question 8

Through the use of automatic shipping notices,Ace Hardware is effective at removing unnecessary costs from its supply chain.According to a vice-president of inventory for the retailer,"Information gathering that used to take three or four phone calls now is available immediately." This is an example of the use of _____ integration.

Accepted Answer

A)  relationship 
B)  social 
C)  functional 
D)  technology and planning 
E)  internal operations

Question 9

It is illegal for companies to knowingly provide better service to their most profitable customers.

Accepted Answer

A) True 
 B)False

Question 10

A recent Aetna health plan customer satisfaction survey measured consumer satisfaction in seven areas: overall satisfaction,willingness to recommend a plan,on-line tools,customer service,complaint resolution,plan communication and enrollment process.These seven areas represent _____ that can be used to assess performance again and again.

Accepted Answer

A)  metrics 
B)  assessment programs 
C)  proactive gauges 
D)  qualifiers 
E)  situational appraisals

Question 11

Which of the following provides the technological link connecting all of the logistics components of the supply chain?

Accepted Answer

A)  Logistics information system 
B)  Materials requirement plan 
C)  EDI 
D)  RFID chips 
E)  Distribution resources strategy

Question 12

Which business process ensures that firms in the supply chain have the resources they need?

Accepted Answer

A)  Manufacturing flow management 
B)  Customer service management 
C)  Product development and commercialization 
D)  Order fulfillment 
E)  Demand management

Question 13

The goal of most sourcing and procurement activities is to:

Accepted Answer

A)  reduce the cost of raw materials and supplies. 
B)  provide satisfying customer service 
C)  make sure the right amount of product is kept on hand 
D)  identify,sort,and label goods 
E)  move products from supplier to producer and from producer to buyer

Question 14

Peachtree Windows does not make a window until an order is received.It can promise delivery in five working days because of the excellent relationships it has established with its suppliers.The partnering relationship that Peachtree Windows has established with its suppliers indicates the use of:

Accepted Answer

A)  supply chain management 
B)  yield management 
C)  channel networks 
D)  horizontal marketing channels 
E)  intensive distribution strategy

Question 15

Fishy Business
DNA testing has revealed that sushi bar customers are not always getting what they pay for.Scientists at the American Museum of Natural History tested fish from 31 sushi bars and found that the tuna coveted by many diners is often a cheaper substitute,a banned fish,or an endangered species.This could be the result of an honest mistake in the supply chain,or it could be a deliberate attempt to deceive buyers.However,researchers have uncovered a DNA 'barcode' that can accurately identify the type of fish.While still a ways off,the scientist who developed the tuna DNA barcode envisions a small device that can provide instantaneous species identification,which will result in restaurants ultimately providing what their customers are demanding and paying for.
-Refer to Fishy Business.If all the firms involved with getting the fish from the ocean onto consumers' plates work together to perform tasks as a single unified system,which of the following are they using?

Accepted Answer

A)  synergistic approach 
B)  systems approach 
C)  primary approach 
D)  networked approach 
E)  interdependent approach

Question 16

Water transportation is by far the most expensive mode of transportation,but it is also the most reliable.

Accepted Answer

A) True 
 B)False

Question 17

Vertical structure refers to the number of tiers in the supply chain.

Accepted Answer

A) True 
 B)False

Question 18

The ABC Approach is a measurement system used to evaluate overall supply chain performance.

Accepted Answer

A) True 
 B)False

Question 19

Cross-docking allows for companies to load and off-load products with minimal warehousing-often in the same day.

Accepted Answer

A) True 
 B)False

Question 20

Which supply chain strategy embraces the removal of waste from the supply chain system in whatever form it may be found?

Accepted Answer

A)  Lean supply chain management 
B)  Reactive supply chain management 
C)  Agile supply chain management 
D)  Proactive supply chain management 
E)  Leagile supply chain management

Exam 14: Supply Chain Management

Which supply chain management strategy is most appropriate when demand is unpredictable but supply lead times are short?

Management practices that reflect a highly coordinated effort between supply chain partners are said to be "integrated."

Describe contract logistics.How does contract logistics affect the efficient deployment of supply chain management?

What is an inventory control system? Discuss the objective of inventory management and describe materials requirement planning (MRP)and distribution resource planning (DRP).

A materials-handling system does all of the following EXCEPT:

The demand management process seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level of creating demand-related plans of action prior to actual customer purchasing behavior.

It is illegal for companies to knowingly provide better service to their most profitable customers.

Which of the following provides the technological link connecting all of the logistics components of the supply chain?

Which business process ensures that firms in the supply chain have the resources they need?

The goal of most sourcing and procurement activities is to:

Peachtree Windows does not make a window until an order is received.It can promise delivery in five working days because of the excellent relationships it has established with its suppliers.The partnering relationship that Peachtree Windows has established with its suppliers indicates the use of:

Water transportation is by far the most expensive mode of transportation,but it is also the most reliable.

Vertical structure refers to the number of tiers in the supply chain.

The ABC Approach is a measurement system used to evaluate overall supply chain performance.

Cross-docking allows for companies to load and off-load products with minimal warehousing-often in the same day.

Which supply chain strategy embraces the removal of waste from the supply chain system in whatever form it may be found?