Question 1

When you map out how your business currently processes customer orders to figure out how to reduce delivery time, this is part of the _________ phase of BPI.

Accepted Answer

A)  analysis 
B)  control 
C)  define 
D)  improve 
E)  measure

Question 2

If there are _________ alternatives to an organization's products or services, then the threat of substitutes is high; if there are _________ alternatives, then the threat is low.

Accepted Answer

A)  few; few 
B)  few; many 
C)  many; few 
D)  many; many

Question 3

Which of the following is NOT an organizational response to business pressures?

Accepted Answer

A)  Creating a digital divide 
B)  Developing strategic systems 
C)  Focusing on customer wants 
D)  Mass customization

Question 4

The BYOD phenomenon is a _________ pressure.

Accepted Answer

A)  market 
B)  societal 
C)  technology 
D)  nonexistent

Question 5

Supplier power is high when buyers have _________ choices from whom to buy and low when buyers have _________ choices.

Accepted Answer

A)  few; few 
B)  few; many 
C)  many; few 
D)  many; many

Question 6

Supplier power is _________ when buyers have few choices from whom to buy and _________ when buyers have many choices.

Accepted Answer

A)  high; high 
B)  high; low 
C)  low; high 
D)  low; low

Question 7

Which is not a benefit for the companies behind cruises in terms of implementation of various customer-centered technologies?

Accepted Answer

A)  Some technology incorporates machine learning that provides the cruise providers with valuable information about their customers and the customer experience. 
B)  Technology can replace previously needed manpower to perform certain tasks, such as taking food and drink orders. 
C)  Most of the technology used on cruise ships has eliminated the concern over security breeches that previously existed on cruise ships. 
D)  Technology enables some cruise lines to be able to offer enhanced experiences that increase cost to customers, therefore increasing profits.

Question 8

_________ is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual customers.

Accepted Answer

A)  Configured mass customization 
B)  Consumer segmentation 
C)  Mass customization 
D)  Mass production

Question 9

_________ is the result of optimizing the manufacturing and logistics processes.

Accepted Answer

A)  Cost reduction 
B)  Cycle and fulfillment time reduction 
C)  Productivity 
D)  Quality

Question 10

__________ uses machine learning to analyze passenger behavior and provide personalized recommendations.

Accepted Answer

A)  Carnival Corporation 
B)  JetBlue Cruises 
C)  MSC Cruises 
D)  Royal Caribbean Cruises

Question 11

Bank of America standardized its IT infrastructure, streamlined applications, developed customer-focused innovations, and streamlined its physical infrastructure to recover from the financial crisis of 2007-2008.

Accepted Answer

A) True 
 B)False

Question 12

List and describe Porter's five forces. Describe whether the web has increased or decreased each force and why. Suppose you want to open a restaurant in your home town; evaluate this potential business using Porter's Five Forces.

Accepted Answer

The answer of List and describe Porter's five forces. Describe...

Question 13

Primary activities relate to the production and distribution of the firm's products and services.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following has the strategy "I'm doing something new and you can't catch up"?

Accepted Answer

A)  Cost leader 
B)  Customer oriented 
C)  Differentiation 
D)  Innovation 
E)  Operational effectiveness

Question 15

Information overload is a _________ pressure.

Accepted Answer

A)  market 
B)  societal 
C)  technology 
D)  nonexistent

Question 16

NASCAR's prerace inspection app is a strategic information system.

Accepted Answer

A) True 
 B)False

Question 17

Businesses introduce new products and services, add new features to existing products and services, or develop new ways to produce them when they have a ___ strategy.

Accepted Answer

The answer of Businesses introduce new products and services, add...

Question 18

Ford's original strategy was _________.

Accepted Answer

A)  configured mass customization 
B)  consumer segmentation 
C)  mass customization 
D)  mass production

Question 19

Chevron's initial effort to update its business processes was followed by several smaller, employee-driven _________ initiatives (many that used the Six Sigma improvement methodology).

Accepted Answer

A)  BPC 
B)  BPI 
C)  BPM 
D)  BPR

Question 20

What is "green IT"? Why would a company want to pursue "going green" and how could they do it? Do you think it is worth it to "go green"? Why or why not?

Accepted Answer

The answer of What is "green IT"? Why would a...

Exam 2: Organizational Strategy, Competitive Advantage, and Information Systems

When you map out how your business currently processes customer orders to figure out how to reduce delivery time, this is part of the _________ phase of BPI.

If there are _ alternatives to an organization's products or services, then the threat of substitutes is high; if there are _ alternatives, then the threat is low.

Which of the following is NOT an organizational response to business pressures?

The BYOD phenomenon is a _________ pressure.

Supplier power is high when buyers have _ choices from whom to buy and low when buyers have _ choices.

Supplier power is _ when buyers have few choices from whom to buy and _ when buyers have many choices.

Which is not a benefit for the companies behind cruises in terms of implementation of various customer-centered technologies?

_________ is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual customers.

_________ is the result of optimizing the manufacturing and logistics processes.

__________ uses machine learning to analyze passenger behavior and provide personalized recommendations.

Bank of America standardized its IT infrastructure, streamlined applications, developed customer-focused innovations, and streamlined its physical infrastructure to recover from the financial crisis of 2007-2008.

List and describe Porter's five forces. Describe whether the web has increased or decreased each force and why. Suppose you want to open a restaurant in your home town; evaluate this potential business using Porter's Five Forces.

Primary activities relate to the production and distribution of the firm's products and services.

Which of the following has the strategy "I'm doing something new and you can't catch up"?

Information overload is a _________ pressure.

NASCAR's prerace inspection app is a strategic information system.

Businesses introduce new products and services, add new features to existing products and services, or develop new ways to produce them when they have a ___ strategy.

Ford's original strategy was _________.

Chevron's initial effort to update its business processes was followed by several smaller, employee-driven _________ initiatives (many that used the Six Sigma improvement methodology) .

What is "green IT"? Why would a company want to pursue "going green" and how could they do it? Do you think it is worth it to "go green"? Why or why not?