Question 1

Working in outsourcing teams, projects can be completed faster and more cheaply.

Accepted Answer

A) True 
 B)False

Question 2

The team-building sessions often conclude with the creation of a partnering _________ signed by all of the participants.

Accepted Answer

A)  contract 
B)  communication agreement 
C)  legal document 
D)  charter 
E)  collaboration agreement

Question 3

A prime consideration in choosing outsourcing vendors is to assess the fit with their project management system.

Accepted Answer

A) True 
 B)False

Question 4

Outsourced projects are susceptible to conflicts since people are unaccustomed to working together. Which of the following is a primary control mechanism for dealing with and resolving problems?

Accepted Answer

A)  Arbitration 
B)  Escalation 
C)  Collaboration 
D)  Mediation 
E)  Regulation

Question 5

Which of the following is NOT an element of good negotiation?

Accepted Answer

A)  Be hard on the problem, soft on the people 
B)  Conflict on a project can be good 
C)  Negotiation is not a contest 
D)  Seek first to understand, then to be understood 
E)  Avoid dealing with unreasonable people

Question 6

In project negotiation each negotiator is out to win as much as he or she can for his or her side.

Accepted Answer

A) True 
 B)False

Question 7

Toyota and DaimlerChrysler collaborating with suppliers to develop new automobile platforms is an example of outsourcing.

Accepted Answer

A) True 
 B)False

Question 8

What is the fundamental difference between a fixed-price and a cost-plus contract?

Accepted Answer

A)  On fixed-price contracts partnering is used while it is not used for cost-plus contracts. 
B)  On fixed-price contracts macro estimates are used while micro estimates are used for cost-plus contracts. 
C)  No scope changes are made on fixed-price contracts while scope changes are allowed for cost-plus contracts. 
D)  On fixed-price contracts the cost is set in advance while for cost-plus contracts it is established after the project is completed. 
E)  On fixed-price contracts contractors are used while on cost-plus contracts no external contractors are used.

Question 9

When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced

Accepted Answer

A)  telecommunications. 
B)  partnering. 
C)  outsourcing. 
D)  service shift. 
E)  bilingual customer service.

Question 10

There is a potential loss of __________ over a project when the core team depends on other organizations that they do not have direct authority over.

Accepted Answer

A)  control 
B)  authority 
C)  creativity 
D)  influence 
E)  All of these alternatives are correct.

Question 11

When you _________________ for mutual gain, the project team is beginning to create a "win / win" scenario.

Accepted Answer

A)  invent options 
B)  create alternatives 
C)  brainstorm scenarios 
D)  conceive futures 
E)  think out of the box

Question 12

Experience indicates that co-location of project teams is not worth the extra costs.

Accepted Answer

A) True 
 B)False

Question 13

Identify and briefly describe three of the four advantages to outsourcing project work.

Accepted Answer

The answer of Identify and briefly describe three of the...

Question 14

Too often project members respond to customer inquiries with technical jargon. Project members should speak the language of the ________.

Accepted Answer

A)  chief suite 
B)  accountants 
C)  customers 
D)  finance team 
E)  All of these alternatives are correct.

Question 15

When considering principled negotiation, when one person identifies options that are of low cost to them but of high interest to the other party, this is an example of

Accepted Answer

A)  separating people from the problem. 
B)  being honest. 
C)  focusing on interests, not position. 
D)  inventing options for mutual gain. 
E)  when possible, using objective criteria.

Question 16

It is rare in today's flat world to find important projects that are being completed totally in-house.

Accepted Answer

A) True 
 B)False

Question 17

Many people approach _________ as if it is a competitive process.

Accepted Answer

A)  conflict 
B)  diversity 
C)  negotiation 
D)  innovation 
E)  creativity

Question 18

In the traditional method of managing projects, total company involvement requires commitment from CEO to team members.

Accepted Answer

A) True 
 B)False

Question 19

Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations. A customer satisfaction ratio of .95 indicates that a customer is

Accepted Answer

A)  very satisfied. 
B)  slightly satisfied. 
C)  neutral-expectations were met. 
D)  slightly dissatisfied. 
E)  very dissatisfied.

Question 20

A partnering charter states the common goals for the project as well as the procedures that will be used to achieve these goals.

Accepted Answer

A) True 
 B)False

Exam 12: Outsourcing: Managing Interorganizational Relations

Working in outsourcing teams, projects can be completed faster and more cheaply.

The team-building sessions often conclude with the creation of a partnering _________ signed by all of the participants.

A prime consideration in choosing outsourcing vendors is to assess the fit with their project management system.

Outsourced projects are susceptible to conflicts since people are unaccustomed to working together. Which of the following is a primary control mechanism for dealing with and resolving problems?

Which of the following is NOT an element of good negotiation?

In project negotiation each negotiator is out to win as much as he or she can for his or her side.

Toyota and DaimlerChrysler collaborating with suppliers to develop new automobile platforms is an example of outsourcing.

What is the fundamental difference between a fixed-price and a cost-plus contract?

When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced

There is a potential loss of __________ over a project when the core team depends on other organizations that they do not have direct authority over.

When you _________________ for mutual gain, the project team is beginning to create a "win / win" scenario.

Experience indicates that co-location of project teams is not worth the extra costs.

Identify and briefly describe three of the four advantages to outsourcing project work.

Too often project members respond to customer inquiries with technical jargon. Project members should speak the language of the ________.

When considering principled negotiation, when one person identifies options that are of low cost to them but of high interest to the other party, this is an example of

It is rare in today's flat world to find important projects that are being completed totally in-house.

Many people approach _________ as if it is a competitive process.

In the traditional method of managing projects, total company involvement requires commitment from CEO to team members.

Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations. A customer satisfaction ratio of .95 indicates that a customer is

A partnering charter states the common goals for the project as well as the procedures that will be used to achieve these goals.