Question 1

An ethical dilemma can involve choosing between two conflicting alternatives that are both ethical and valid.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a tendency of social communication?

Accepted Answer

A)  Reactive 
B)  Information sharing 
C)  Permission 
D)  High message frequency

Question 3

List at least five benefits that effective communication delivers to businesses.

Accepted Answer

The answer of List at least five benefits that effective...

Question 4

Discuss tips on speaking for a multilingual audience.

Accepted Answer

The answer of Discuss tips on speaking for a multilingual...

Question 5

The ________ of a message refers to the form a message takes and the channel is the system used to deliver the message.

Accepted Answer

The answer of The ________ of a message refers to...

Question 6

How can a worker adjust his or her attitude toward diversity in the workplace?

Accepted Answer

The answer of How can a worker adjust his or...

Question 7

Hybrid systems of communication ________.

Accepted Answer

A)  might involve elements of hierarchical, unidirectional communication 
B)  might frustrate both employees and customers who see the approach as inconsistent 
C)  refer to the combinations of communications technology that a business uses 
D)  tend to prioritize one communications approach at the expense of another

Question 8

Companies that communicate well significantly ________ those that communicate poorly.

Accepted Answer

The answer of Companies that communicate well significantly ________ those...

Question 9

Distinguish between ethical dilemmas and ethical lapses, giving appropriate examples for each.

Accepted Answer

The answer of Distinguish between ethical dilemmas and ethical lapses,...

Question 10

According to the basic eight-step model of communication, the communication process starts with a sender having an idea and then encoding the idea into a message that can be transferred to a receiver.

Accepted Answer

A) True 
 B)False

Question 11

In order to use communication technology effectively, you should NOT ________.

Accepted Answer

A)  use the powerful filtering and tagging capabilities of your system 
B)  let technology overwhelm the communication process 
C)  connect with people face-to-face frequently 
D)  limit your presence on online social networks

Question 12

Valuable traits in an employee do NOT include ________.

Accepted Answer

A)  time management 
B)  ethics 
C)  passivity 
D)  courtesy

Question 13

Which is NOT true about the process of sending and receiving messages?

Accepted Answer

A)  The receiver may re-create the message and arrive at a meaning unintended by the sender. 
B)  The receiver may interpret the message exactly as intended by the sender. 
C)  The sender and the receiver may need to negotiate the meaning of the original message through discussion. 
D)  The receiver will always interpret the sender's message correctly if the sender and receiver are equally skilled at communication.

Question 14

Which of the following is a disadvantage of the social communication model?

Accepted Answer

A)  It is hierarchical. 
B)  The number of channels is limited in this model. 
C)  It can result in social media fatigue. 
D)  The frequency of messages in this model is relatively high.

Question 15

The social communication model is primarily defined by a broadcasting or publishing mindset.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is TRUE about making ethical communication choices?

Accepted Answer

A)  An ethical dilemma involves making a clearly unethical, and often illegal, choice. 
B)  An ethical lapse involves choosing among alternatives that are not clearly right or wrong. 
C)  When making communications decisions, you must always consider if a decision that seems ethical now may seem unethical in the future. 
D)  Deliberately omitting essential information is an ethical way of influencing the audience.

Question 17

In a high-context culture, ________.

Accepted Answer

A)  people rely more on circumstances surrounding the message to convey meaning 
B)  the primary role of communication is to exchange information 
C)  rules and expectations are spelt out through explicit statements 
D)  the conveyed meaning is encoded into the message itself

Question 18

In order to use communication technology effectively, routinely activate visual alerts for incoming messages so you can keep track of all the information that is coming in.

Accepted Answer

A) True 
 B)False

Question 19

Which statement is TRUE about recent graduates who are entering the workplace?

Accepted Answer

A)  Employers often express frustration at the communication skills of recent graduates who have not learned effective business communication skills. 
B)  Graduates who have demonstrated a mastery of technical skills need to rely less on their communication skills than those who are less technically skilled. 
C)  Recent graduates bring with them their own communications strategies, unique to their cohort, which businesses then adjust to. 
D)  The Conference Board of Canada reports that communication skills are ranked relatively low by employers of recent graduates.

Question 20

Cultural competency ________.

Accepted Answer

A)  requires an open, audience-focused attitude 
B)  requires respect, courtesy, and common sense when the communicator is lacking specific rules of etiquette for a particular situation 
C)  requires specific, intimate knowledge of different cultures 
D)  extends not only to business contexts but to social and family contexts

Exam 1: Understanding Business Communication in Todays Workplace

An ethical dilemma can involve choosing between two conflicting alternatives that are both ethical and valid.

Which of the following is a tendency of social communication?

List at least five benefits that effective communication delivers to businesses.

Discuss tips on speaking for a multilingual audience.

The ________ of a message refers to the form a message takes and the channel is the system used to deliver the message.

How can a worker adjust his or her attitude toward diversity in the workplace?

Hybrid systems of communication ________.

Companies that communicate well significantly ________ those that communicate poorly.

Distinguish between ethical dilemmas and ethical lapses, giving appropriate examples for each.

According to the basic eight-step model of communication, the communication process starts with a sender having an idea and then encoding the idea into a message that can be transferred to a receiver.

In order to use communication technology effectively, you should NOT ________.

Valuable traits in an employee do NOT include ________.

Which is NOT true about the process of sending and receiving messages?

Which of the following is a disadvantage of the social communication model?

The social communication model is primarily defined by a broadcasting or publishing mindset.

Which of the following is TRUE about making ethical communication choices?

In a high-context culture, ________.

In order to use communication technology effectively, routinely activate visual alerts for incoming messages so you can keep track of all the information that is coming in.

Which statement is TRUE about recent graduates who are entering the workplace?

Cultural competency ________.