Question 1

________ headings identify a topic but are not self-contained, i.e., readers cannot skim just the headings and subheadings to understand the document; they need to read the rest of the document, as well.

Accepted Answer

A)  Subjective 
B)  Informative 
C)  Objective 
D)  Descriptive

Question 2

Discuss the importance of making a document more concise.

Accepted Answer

The answer of Discuss the importance of making a document...

Question 3

When revising for clarity, it is important to do all of the following EXCEPT ________.

Accepted Answer

A)  avoid writing in the first person 
B)  use parallel construction for similar ideas 
C)  avoid stringing several nouns together 
D)  try not to display too much enthusiasm

Question 4

Avoid using phrases like "due to the fact that" or "until such time as" because they are inefficient.

Accepted Answer

A) True 
 B)False

Question 5

Graphical elements that precede each item in a list are known as ________.

Accepted Answer

A)  call-outs 
B)  slugs 
C)  buttons 
D)  bullets

Question 6

If possible, it is better to revise a few days after completing a rough draft rather than right away.

Accepted Answer

A) True 
 B)False

Question 7

A sentence that begins with a starter such as it or there is probably longer than it needs to be.

Accepted Answer

A) True 
 B)False

Question 8

One of the best ways to make your document more visually appealing and interesting is to use a wide variety of different typefaces-three to five per page is ideal.

Accepted Answer

A) True 
 B)False

Question 9

Using the same grammatical pattern to express two or more similar ideas is called ________ construction.

Accepted Answer

The answer of Using the same grammatical pattern to express...

Question 10

Which of the following is NOT a method to make your message more concise.

Accepted Answer

A)  Shorten long words and phrases. 
B)  Begin sentences with short phrases like it is or there are. 
C)  Delete unnecessary words. 
D)  Eliminate redundancies.

Question 11

What does "hedging" mean?

Accepted Answer

A)  Trying to persuade someone to do something 
B)  Taking a risk that may result in a negative consequence 
C)  Investing in a new idea or product 
D)  Pulling back from making an absolutely certain, definitive statement

Question 12

Typeface refers to ________.

Accepted Answer

A)  the size of the letters, numbers, and other text characters 
B)  the physical design of letters, numbers, and other text characters 
C)  underlining, boldface, italics, and other modifications made to the letters, numbers, and other text characters 
D)  all of the above

Question 13

Parallel construction occurs when a writer uses the same grammatical pattern to express similar ideas.

Accepted Answer

A) True 
 B)False

Question 14

Robert is writing an instruction manual for a line of power tools. Though the manual is in English, it will be used by people from many different countries. What should Robert do to improve the readability of the document?

Accepted Answer

A)  He should use mostly medium-length sentences to show relationships among ideas. 
B)  He should use only short sentences in order to explain the concepts clearly. 
C)  He should use only long or medium-length sentences as the processes are complex. 
D)  He should primarily use short sentences, but vary sentence length as required.

Question 15

Proofreading quickly is important; therefore, you should try to complete your proofreading in just one read-through of the document to save time.

Accepted Answer

A) True 
 B)False

Question 16

Business writers should try to incorporate as many design elements as possible into their documents in order to make them more visually appealing and interesting to readers.

Accepted Answer

A) True 
 B)False

Question 17

Margins that are ________ have both left and right margins lining up in a solid block of text.

Accepted Answer

The answer of Margins that are ________ have both left...

Question 18

What is the name of the communication method that involves sending and receiving messages purely through the power of the mind?

Accepted Answer

A)  Kinesthetic 
B)  Telepathic 
C)  Extra-sensory 
D)  Futuristic

Question 19

Lists have a ________, which is an introductory phrase or complete sentence.

Accepted Answer

The answer of Lists have a ________, which is an...

Question 20

Change verbs to nouns whenever it is possible in order to make your writing sound more formal. For example, use the word "implementation" rather than "implement."

Accepted Answer

A) True 
 B)False

Exam 5: Completing Business Messages

________ headings identify a topic but are not self-contained, i.e., readers cannot skim just the headings and subheadings to understand the document; they need to read the rest of the document, as well.

Discuss the importance of making a document more concise.

When revising for clarity, it is important to do all of the following EXCEPT ________.

Avoid using phrases like "due to the fact that" or "until such time as" because they are inefficient.

Graphical elements that precede each item in a list are known as ________.

If possible, it is better to revise a few days after completing a rough draft rather than right away.

A sentence that begins with a starter such as it or there is probably longer than it needs to be.

One of the best ways to make your document more visually appealing and interesting is to use a wide variety of different typefaces-three to five per page is ideal.

Using the same grammatical pattern to express two or more similar ideas is called ________ construction.

Which of the following is NOT a method to make your message more concise.

What does "hedging" mean?

Typeface refers to ________.

Parallel construction occurs when a writer uses the same grammatical pattern to express similar ideas.

Robert is writing an instruction manual for a line of power tools. Though the manual is in English, it will be used by people from many different countries. What should Robert do to improve the readability of the document?

Proofreading quickly is important; therefore, you should try to complete your proofreading in just one read-through of the document to save time.

Business writers should try to incorporate as many design elements as possible into their documents in order to make them more visually appealing and interesting to readers.

Margins that are ________ have both left and right margins lining up in a solid block of text.

What is the name of the communication method that involves sending and receiving messages purely through the power of the mind?

Lists have a ________, which is an introductory phrase or complete sentence.

Change verbs to nouns whenever it is possible in order to make your writing sound more formal. For example, use the word "implementation" rather than "implement."