Question 1

Boeing's use of epoxy composites and titanium graphite laminate represent the environmentally friendly concept of ________.

Accepted Answer

The answer of Boeing's use of epoxy composites and titanium...

Question 2

A check sheet is a type of poka-yoke to help ensure consistency and completeness in carrying out a task.

Accepted Answer

A) True 
 B)False

Question 3

________ selects a demonstrated standard of performance that represents the very best performance for a process or an activity.

Accepted Answer

The answer of ________ selects a demonstrated standard of performance...

Question 4

Building high-morale organizations and building communication networks that include employees are both elements of:

Accepted Answer

A)  ISO 9000 certification. 
B)  Six Sigma certification. 
C)  employee empowerment. 
D)  Taguchi methods. 
E)  the tools of TQM.

Question 5

Meeting the needs of the present without compromising the ability of future generations to meet their needs is known as corporate social responsibility.

Accepted Answer

A) True 
 B)False

Question 6

Inputs to a production system that are held in the common do not have market ________.

Accepted Answer

The answer of Inputs to a production system that are...

Question 7

Sustainability suggests that supplier selection and performance criteria should evaluate what types of issues with respect to the employees of the suppliers?

Accepted Answer

The answer of Sustainability suggests that supplier selection and performance...

Question 8

Describe how ISO 9000 has evolved in the past several years.

Accepted Answer

The answer of Describe how ISO 9000 has evolved in...

Question 9

Which of the following is FALSE regarding control charts?

Accepted Answer

A)  Values above the upper control limits imply that the product's quality is exceeding expectations. 
B)  Control charts are built so that new data can be quickly compared to past performance data. 
C)  Control charts graphically present data. 
D)  Control charts plot data over time. 
E)  None of the above is false.

Question 10

Quality can improve profitability by reducing costs. Which of the following is NOT an aspect of reduced costs by quality improvements?

Accepted Answer

A)  flexible pricing 
B)  increased productivity 
C)  lower rework and scrap costs 
D)  lower warranty costs 
E)  All of these are aspects of reduced costs by quality improvements.

Question 11

Identify the five steps of DMAIC.

Accepted Answer

The answer of Identify the five steps of DMAIC....

Question 12

Sustainability is not associated with corporate social responsibility.

Accepted Answer

A) True 
 B)False

Question 13

Corporate social responsibility involves managerial decision making that considers what three impacts?

Accepted Answer

A)  environmental, legal, and financial 
B)  environmental, legal, and societal 
C)  educational, environmental, and societal 
D)  societal, legal, and financial 
E)  environmental, societal, and financial

Question 14

If a sample of parts is measured and the mean of the measurements is outside the control limits, the process is:

Accepted Answer

A)  in control, but not capable of producing within the established control limits. 
B)  out of control and the process should be investigated for assignable variation. 
C)  within the established control limits with only natural causes of variation. 
D)  monitored closely to see if the next sample mean will also fall outside the control limits. 
E)  none of the above.

Question 15

________ is doing the job properly with the operator ensuring that this is so.

Accepted Answer

The answer of ________ is doing the job properly with...

Question 16

Which of the following statements is NOT true?

Accepted Answer

A)  Self-promotion is not a substitute for quality products. 
B)  Inferior products harm a firm's profitability and a nation's balance of payments. 
C)  Product liability transfers from the manufacturer to the retailer once the retailer accepts delivery of the product. 
D)  Quality-be it good or bad-will show up in perceptions about a firm's new products, employment practices, and supplier relations. 
E)  Legislation such as the Consumer Product Safety Act sets and enforces product standards by banning products that do not reach those standards.

Question 17

What shape does the quality loss function exhibit?

Accepted Answer

A)  quadratic 
B)  linear 
C)  S-shaped 
D)  concave 
E)  bell-curve

Question 18

Suppose that a firm has historically been achieving "Three Sigma" quality. If the firm later changes its quality management practices such that it begins to achieve "Six Sigma" quality, which of the following phenomena will result?

Accepted Answer

A)  The average number of defects will be cut in half. 
B)  The specification limits will be moved twice as far from the mean. 
C)  The average number of defects will be cut by 99.9997%. 
D)  The average number of defects will be cut by 99.87%. 
E)  The average number of defects will be cut by 99.73%.

Question 19

A manager tells her production employees, "It's no longer good enough that your work falls anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of:

Accepted Answer

A)  internal benchmarking. 
B)  Six Sigma. 
C)  ISO 9000. 
D)  Taguchi concepts. 
E)  process control charts.

Question 20

The circular economy refers to the natural fluctuation of the economy between periods of expansion and contraction.

Accepted Answer

A) True 
 B)False

Exam 6: Managing Quality

Boeing's use of epoxy composites and titanium graphite laminate represent the environmentally friendly concept of ________.

A check sheet is a type of poka-yoke to help ensure consistency and completeness in carrying out a task.

________ selects a demonstrated standard of performance that represents the very best performance for a process or an activity.

Building high-morale organizations and building communication networks that include employees are both elements of:

Meeting the needs of the present without compromising the ability of future generations to meet their needs is known as corporate social responsibility.

Inputs to a production system that are held in the common do not have market ________.

Sustainability suggests that supplier selection and performance criteria should evaluate what types of issues with respect to the employees of the suppliers?

Describe how ISO 9000 has evolved in the past several years.

Which of the following is FALSE regarding control charts?

Quality can improve profitability by reducing costs. Which of the following is NOT an aspect of reduced costs by quality improvements?

Identify the five steps of DMAIC.

Sustainability is not associated with corporate social responsibility.

Corporate social responsibility involves managerial decision making that considers what three impacts?

If a sample of parts is measured and the mean of the measurements is outside the control limits, the process is:

________ is doing the job properly with the operator ensuring that this is so.

Which of the following statements is NOT true?

What shape does the quality loss function exhibit?

Suppose that a firm has historically been achieving "Three Sigma" quality. If the firm later changes its quality management practices such that it begins to achieve "Six Sigma" quality, which of the following phenomena will result?

A manager tells her production employees, "It's no longer good enough that your work falls anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of:

The circular economy refers to the natural fluctuation of the economy between periods of expansion and contraction.