Which of the Following Actions Would Help Call Centre Staff

Which of the following actions would help call centre staff to handle role stressors?

A) Recruiting staff who score low in job resourcefulness
B) Using professional trainers, not other frontline employees, to deliver training
C) Simplifying work with a culture that is 'just a call centre'
D) Strictly following scripts, rather than leaving situations to employees' discretion
E) Working with frontline employees to identify and resolve role ambiguity

Correct Answer:

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