Service Staff Members Are Called to Deal with Customer Complaints

Service staff members are called to deal with customer complaints that a cinema patron is talking on their mobile phone and a group of teens are drinking alcohol and yelling in the back row.In this situation, which of the following is a possible risk?

A) Person-role conflict
B) Low self-esteem
C) Boundary-spanning behaviour
D) Employee stress and burnout
E) Failure to 'professionalise' frontline jobs

Correct Answer:

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