A Waiter Is Asked to Increase His Check Average by "Suggestively

A waiter is asked to increase his check average by "suggestively selling" appetizers, salads, and desserts. It has been explained to the waiter that the larger his check average, the more he will make in tips. However, the waiter does not believe that suggestive selling will actually result in increased tips. In this scenario, the waiter's belief that suggestive selling is not likely to result in more tips exemplifies:

A) equity
B) expectancy
C) instrumentality
D) valence

Correct Answer:

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