Question 1

What can managers do to ensure that discipline is fair and effective?

Accepted Answer

The answer of What can managers do to ensure that...

Question 2

Employees at R&R Carpet and Tile are allowed to take one-hour lunch breaks.Todd's assistant,Suzanne,took a two-hour lunch break today without prior approval.Suzanne has never broken any other rules since being employed by the company.R&R has a nonpunitive discipline policy.Which of the following will most likely be Todd's response to Suzanne's violation?

Accepted Answer

A) issuing an oral reminder to Suzanne 
B) telling Suzanne that she is dismissed 
C) giving Suzanne a one-day leave with pay 
D) issuing a formal written reminder to Suzanne

Question 3

Ombudsmen serve as neutral counselors outside the chain of command to whom employees can turn for advice about finding a new job after dismissal.

Accepted Answer

A) True 
 B)False

Question 4

The standards an individual uses to decide what his or her conduct should be are known as common law.

Accepted Answer

A) True 
 B)False

Question 5

The Evil Woman Thesis asserts that when a woman does not act the way men and other women think she should,they will tend to treat her more harshly than they might if the alleged misdeed was done by a man.

Accepted Answer

A) True 
 B)False

Question 6

What would be the best tool for evaluating employee attitudes about workplace safety?

Accepted Answer

A) newsletter 
B) exit interview 
C) suggestion box 
D) survey

Question 7

The CEO of Southwest Airlines can sometimes be seen helping out at a gate,handling luggage,and assisting cabin attendants while in flight.This is an example of ________ to create and sustain the company's culture.

Accepted Answer

A) providing physical support 
B) organizing ceremonies 
C) clarifying expectations 
D) using signs and symbols

Question 8

Which of the following best defines values as they relate to organizational culture?

Accepted Answer

A) a basic belief about what is right or wrong 
B) characteristic values,traditions,and behaviors a company's employees share 
C) principles of conduct governing an individual or group 
D) standards of behavior accepted by society

Question 9

Define nonpunitive discipline and outline the process for applying nonpunitive discipline to gain employees' acceptance of company rules.

Accepted Answer

The answer of Define nonpunitive discipline and outline the process...

Question 10

According to research,most adults base their work-related ethical decisions on ________.

Accepted Answer

A) high-level ethical principles 
B) expectations of co-workers 
C) fears of being punished 
D) upward feedback

Question 11

Which of the following terms refers to fair outcomes?

Accepted Answer

A) distributive justice 
B) procedural justice 
C) interactional justice 
D) normative justice

Question 12

Distributive justice refers to the manner in which managers conduct their interpersonal dealings with employees.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is NOT considered a component of bullying?

Accepted Answer

A) intent to cause harm 
B) power imbalance 
C) verbal assault 
D) repetition

Question 14

The principles of conduct governing an individual or a group are referred to as ________.

Accepted Answer

A) judgments 
B) morals 
C) ethics 
D) laws

Question 15

Which of the following is a formal,semi-permanent work group that identifies and researches work processes and develops solutions to work-related problems?

Accepted Answer

A) committee 
B) suggestion team 
C) problem-solving team 
D) self-managing work team

Question 16

Unfortunately,employers have no tools for measuring the ethics of an individual during the applicant screening process,so employers do not realize they have hired an unethical person until it is too late.

Accepted Answer

A) True 
 B)False

Question 17

Fair performance appraisals are most likely characterized by ________.

Accepted Answer

A) 360-feedback 
B) clarified standards 
C) limited notification 
D) subjective assessments

Question 18

According to the ethics research presented in the text,"bad apples"are best described as ________.

Accepted Answer

A) pressures that encourage unethical choices 
B) people who are inclined to make unethical choices 
C) ethical situations that are ripe for unethical choices 
D) environments that foster or condone unethical choices

Question 19

Health-Tech Materials is a firm that manufactures medical equipment purchased by hospitals and clinics.The firm employs over 2,500 workers in its two manufacturing facilities located in Texas and Arizona.Recently,Health-Tech dismissed a number of employees for ethics violations ranging from improper Internet usage to stealing company funds.In addition,the firm has been sued by two former employees for wrongful discharge.As a result,Health-Tech's top executives are evaluating the firm's hiring process,ethics training system,reward system,and disciplinary system to determine how to promote ethics and fair treatment. Which of the following best supports the argument that Health-Tech should make significant changes to its disciplinary process?

Accepted Answer

A) According to surveys,Health-Tech employees feel that managers do not listen to their concerns or take their opinions seriously. 
B) Health-Tech requires employees to receive annual ethics training to ensure that they understand the firm's latest policies. 
C) Health-Tech's main competitor uses fictional scenarios to test applicants' morality and has fewer ethics problems than Health-Tech. 
D) Historically,arbitrators have overturned the dismissal decisions of Health-Tech's managers because of unclear company rules.

Question 20

How can a firm identify ethical people during the selection process?

Accepted Answer

A) ask closed-ended interview questions 
B) conduct background checks 
C) explain promotion policies 
D) utilize job evaluations

Exam 12: Maintaining Positive Employee Relations

What can managers do to ensure that discipline is fair and effective?

Ombudsmen serve as neutral counselors outside the chain of command to whom employees can turn for advice about finding a new job after dismissal.

The standards an individual uses to decide what his or her conduct should be are known as common law.

The Evil Woman Thesis asserts that when a woman does not act the way men and other women think she should,they will tend to treat her more harshly than they might if the alleged misdeed was done by a man.

What would be the best tool for evaluating employee attitudes about workplace safety?

The CEO of Southwest Airlines can sometimes be seen helping out at a gate,handling luggage,and assisting cabin attendants while in flight.This is an example of ________ to create and sustain the company's culture.

Which of the following best defines values as they relate to organizational culture?

Define nonpunitive discipline and outline the process for applying nonpunitive discipline to gain employees' acceptance of company rules.

According to research,most adults base their work-related ethical decisions on ________.

Which of the following terms refers to fair outcomes?

Distributive justice refers to the manner in which managers conduct their interpersonal dealings with employees.

Which of the following is NOT considered a component of bullying?

The principles of conduct governing an individual or a group are referred to as ________.

Which of the following is a formal,semi-permanent work group that identifies and researches work processes and develops solutions to work-related problems?

Unfortunately,employers have no tools for measuring the ethics of an individual during the applicant screening process,so employers do not realize they have hired an unethical person until it is too late.

Fair performance appraisals are most likely characterized by ________.

According to the ethics research presented in the text,"bad apples"are best described as ________.

How can a firm identify ethical people during the selection process?