Question 1

Decoupling points are IV and electronic monitoring connections which are decoupled when a patient is moved from an operating room to recovery.

Accepted Answer

A) True 
 B)False

Question 2

In the United States, more than $10 trillion is spent on health care each year.

Accepted Answer

A) True 
 B)False

Question 3

Among the major trends in health care that relate to OSCM is integrated medical care.

Accepted Answer

A) True 
 B)False

Question 4

Decoupling points are steps in the process where waiting takes place, either before or after the procedure is performed.

Accepted Answer

A) True 
 B)False

Question 5

Florence Nightingale is credited with the development of the bar chart.

Accepted Answer

A) True 
 B)False

Question 6

DRGs (Demographically Restricted Groupings) result from a statistical procedure and predict illness based on racial and socioeconomic group membership.Use of DRGs is under attack by minority activists as an example of racial profiling.

Accepted Answer

A) True 
 B)False

Question 7

Among the major trends in health care that relate to OSCM is computer assisted diagnosis.

Accepted Answer

A) True 
 B)False

Question 8

The cost of a hospital's inventory is unrelated to its case mix.

Accepted Answer

A) True 
 B)False

Question 9

Performance dashboards are used by hospitals to present detailed day-to-day measures in three major categories: customer service, clinical operations and billing accuracy.

Accepted Answer

A) True 
 B)False

Question 10

What is the starting point in developing a capacity plan for a health care operation?

Accepted Answer

A) Forecasting patient demand for a reasonable length of time 
B) Estimating design capacity 
C) Discovery of the bottleneck operation 
D) Determining the effective capacity over time 
E) Holding a meeting of concerned staff physicians

Question 11

Health care is the most intensive of service industries.

Accepted Answer

A) True 
 B)False

Question 12

Among the major trends in health care that relate to OSCM are electronic medical records.

Accepted Answer

A) True 
 B)False

Question 13

Edward Deming and Philip Crosby were pioneers in the quality improvement movement in health care.

Accepted Answer

A) True 
 B)False

Question 14

Gap errors are information mistakes that arise when a task is transferred or handed off between people or groups.

Accepted Answer

A) True 
 B)False

Question 15

Nursing stations designed today are circular in shape.

Accepted Answer

A) True 
 B)False

Question 16

In recent surveys, about 32 percent of all Americans said they were dissatisfied with the quality of health care.

Accepted Answer

A) True 
 B)False

Question 17

Developing strategies to close capacity gaps (where utilization of a resource exceeds capacity available) is most often accomplished by acquisition of more resources through expansion and new facility construction.

Accepted Answer

A) True 
 B)False

Question 18

At the Mayo Clinic, SPARC is an acronym for "Specialty Patient Automated Referral Console," a computerized system that improves patient flows through the hospital.

Accepted Answer

A) True 
 B)False

Question 19

Well-organized hospitals have a clear chain of command and carefully delineated decision-making authority.

Accepted Answer

A) True 
 B)False

Question 20

Among the major trends in health care that relate to OSCM is the increased use of remote surgery.

Accepted Answer

A) True 
 B)False

Exam 8: Health Care Processes

Decoupling points are IV and electronic monitoring connections which are decoupled when a patient is moved from an operating room to recovery.

In the United States, more than $10 trillion is spent on health care each year.

Among the major trends in health care that relate to OSCM is integrated medical care.

Decoupling points are steps in the process where waiting takes place, either before or after the procedure is performed.

Florence Nightingale is credited with the development of the bar chart.

DRGs (Demographically Restricted Groupings) result from a statistical procedure and predict illness based on racial and socioeconomic group membership.Use of DRGs is under attack by minority activists as an example of racial profiling.

Among the major trends in health care that relate to OSCM is computer assisted diagnosis.

The cost of a hospital's inventory is unrelated to its case mix.

Performance dashboards are used by hospitals to present detailed day-to-day measures in three major categories: customer service, clinical operations and billing accuracy.

What is the starting point in developing a capacity plan for a health care operation?

Health care is the most intensive of service industries.

Among the major trends in health care that relate to OSCM are electronic medical records.

Edward Deming and Philip Crosby were pioneers in the quality improvement movement in health care.

Gap errors are information mistakes that arise when a task is transferred or handed off between people or groups.

Nursing stations designed today are circular in shape.

In recent surveys, about 32 percent of all Americans said they were dissatisfied with the quality of health care.

Developing strategies to close capacity gaps (where utilization of a resource exceeds capacity available) is most often accomplished by acquisition of more resources through expansion and new facility construction.

At the Mayo Clinic, SPARC is an acronym for "Specialty Patient Automated Referral Console," a computerized system that improves patient flows through the hospital.

Well-organized hospitals have a clear chain of command and carefully delineated decision-making authority.

Among the major trends in health care that relate to OSCM is the increased use of remote surgery.