Question 1

Colleagues who express respect for one another and argue constructively are more likely to enjoy productive interactions at work.

Accepted Answer

A) True 
 B)False  True

Question 2

Randy watches the Super Bowl game with his friends at a neighborhood party. Lucky Levar has tickets and goes to the game. When they see each other the next day, Randy complains that it was "no contest" while Levar thinks the game was thrilling. What is the most likely communication-related reason Randy and Levar experienced the game differently?

Accepted Answer

A)   They supported different teams.
B)   They received the game through different channels.
C)   There was more noise at the Super Bowl party.
D)   Fan feedback was missing at the Super Bowl party.
E)   Randy and Levar always disagree about football. B

Question 3

The encoding process can be described as

Accepted Answer

A)   the way you feel about others.
B)   the process of minimizing internal noise.
C)   effective listening.
D)   converting a "code" sent by someone else into a meaningful message.
E)   the decision-making process by which you create messages that generate meaning. E

Question 4

A study of human resource managers listed _____________ as the most important skill area for obtaining jobs and advancing in a career.

Accepted Answer

A)   oral communication skills
B)   written communication skills
C)   listening skills
D)   computer skills
E)   proficiency in your field of study

Question 5

As you are making a presentation you notice that audience members are scowling and talking to one another as you speak. What component of the communication process are you noticing?

Accepted Answer

A)   source
B)   message
C)   feedback
D)   noise
E)   channel

Question 6

In a general sense, some communication occurs whether you intend it or not.

Accepted Answer

A) True 
 B)False

Question 7

The guiding principle "Determine your purpose" refers to how well you understand, respect, and adapt to others when you communicate.

Accepted Answer

A) True 
 B)False

Question 8

The earliest type of communication model, known as the interactive communication model, functions only in one direction.

Accepted Answer

A) True 
 B)False

Question 9

According to your textbook's definition of culture, which of the following groups of people meet this definition?

Accepted Answer

A)   Nigerians
B)   Mormons
C)   African Americans
D)   Navaho tribal members
E)   all of the above

Question 10

In which interactional context does a limited number of people, usually two, interact for the purpose of sharing information, accomplishing a specific goal or maintaining a relationship?

Accepted Answer

A)   logistical communication
B)   interpersonal communication
C)   group communication
D)   presentational communication
E)   mediated communication

Question 11

Whereas communication theories ask why, ethical communication asks whether.

Accepted Answer

A) True 
 B)False

Question 12

The key element expression asks:

Accepted Answer

A)   Which channels are most appropriate given your purpose and content?
B)   What skills will improve your ability to deliver your message?
C)   How effectively do you convey and listen to verbal and nonverbal messages?
D)   How can practice help you prepare to communicate effectively?
E)   All of the above

Question 13

The four interactional contexts identified in your textbook are self, others, purpose, and content.

Accepted Answer

A) True 
 B)False

Question 14

Which key element of effective communication is represented in the following question: What channels are most appropriate given your purpose, the other communicators, and the context?

Accepted Answer

A)   Others
B)   Purpose
C)   Content
D)   Structure
E)   Expression

Question 15

Theories answer why; strategies answer what; skills answer how; and ethics answers ______________ questions.

Accepted Answer

A)   who
B)   where
C)   when
D)   whether
E)   all of the above

Question 16

In what way are transactional models of communication uniquely different from linear and interactive models?

Accepted Answer

A)   They function in only one direction-source to receiver.
B)   They include the concept of noise and feedback.
C)   They recognize that communication is not an unobstructed one-way street the requires feedback between communicators.
D)   They recognize that encoding requires decision making to create a meaning message.
E)   They recognize that we send and receive messages at the same time within specific contexts.

Question 17

A process is a set of constantly changing actions, elements, and functions that bring about a result.

Accepted Answer

A) True 
 B)False

Question 18

When you ask the question, "Do I critically analyze and appropriately respond to public and mediated messages that affect the quality of our own and other people's lives?" which kind of communication is the focus of your question?

Accepted Answer

A)   personal
B)   professional
C)   intercultural
D)   intellectual
E)   societal

Question 19

_______________ are the specific plans of action you select to help you communicate your intended message effectively.

Accepted Answer

A)   Theories
B)   Strategies
C)   Skills
D)   Resources
E)   Rules

Question 20

The concept of internal noise in communication models can include the temperature and odors inside a room that interfere with your ability to be an attentive and effective communicator.

Accepted Answer

A) True 
 B)False

Exam 1: Human Communication

Colleagues who express respect for one another and argue constructively are more likely to enjoy productive interactions at work.

The encoding process can be described as

A study of human resource managers listed _____________ as the most important skill area for obtaining jobs and advancing in a career.

As you are making a presentation you notice that audience members are scowling and talking to one another as you speak. What component of the communication process are you noticing?

In a general sense, some communication occurs whether you intend it or not.

The guiding principle "Determine your purpose" refers to how well you understand, respect, and adapt to others when you communicate.

The earliest type of communication model, known as the interactive communication model, functions only in one direction.

According to your textbook's definition of culture, which of the following groups of people meet this definition?

In which interactional context does a limited number of people, usually two, interact for the purpose of sharing information, accomplishing a specific goal or maintaining a relationship?

Whereas communication theories ask why, ethical communication asks whether.

The key element expression asks:

The four interactional contexts identified in your textbook are self, others, purpose, and content.

Which key element of effective communication is represented in the following question: What channels are most appropriate given your purpose, the other communicators, and the context?

Theories answer why; strategies answer what; skills answer how; and ethics answers ______________ questions.

In what way are transactional models of communication uniquely different from linear and interactive models?

A process is a set of constantly changing actions, elements, and functions that bring about a result.

When you ask the question, "Do I critically analyze and appropriately respond to public and mediated messages that affect the quality of our own and other people's lives?" which kind of communication is the focus of your question?

_______________ are the specific plans of action you select to help you communicate your intended message effectively.

The concept of internal noise in communication models can include the temperature and odors inside a room that interfere with your ability to be an attentive and effective communicator.